The Tie

Account Manager (Institutional Crypto)

The Tie

63 days ago

## About The Tie **The Tie** is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, **The Tie Terminal**, is the fastest and most comprehensive workstation for institutional digital asset investors. The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. ## The Position As an **Account Manager**, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie. ## What You Will Work On * Build strong relationships with assigned institutional clients * Work alongside the Account Executives to win new business and increase sales * Provide support for customers in the pre-sales and post-sales processes * Maintain CRM including recording detailed notes from meetings with clients * Answering client questions via their designated support channel * Communicate new feature launches * Build dashboards, watchlists and news feeds for new clients * Aggregate product feedback from clients and present to the product team * Prospect and network for upsells to existing clients * Drive net retention ## Requirements * BA/BS degree or relevant account management experience * Experience or passion for cryptocurrency markets is a must * Experience interacting with institutional investors is strongly preferred * An ability to grasp customers’ needs and suggest timely solutions * Excellent presentation, relationship building and communication skills * Strong analytical and problem-solving skills * SQL and Python experience is a plus * CRM and client prospecting experience ## Benefits * Competitive compensation * Employee stock option plan * Health, dental, vision, and disability insurance * Flexible paid time off * Flexible working hours * A fast-paced and exciting work environment * Strong teamwork-driven culture **Salary range:** $75,000 - $110,000 + Commission **Location:** New York City strongly preferred / hybrid considered The TIE Inc is an equal opportunity employer. *When applying, mention the word CANDYSHOP to show you read the job post completely.*