Member of Client Solutions & Enablement at Anchorage Digital

Member of Client Solutions & Enablement

Location: United States Department: Product – Client Solutions & Enablement Commitment: Full-Time Workplace Type: Remote

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

As a key member of the Product team, this role will drive the adoption and successful integration of Anchorage Digital's platform by our API clients and partners. You will be responsible for building Anchorage’s Solutions Engineering & Developer Experience practice as we expand our API suite to cover new and existing products. Beyond direct client engagement, your contributions will be integral to how Product operates, ensuring high API deployment quality and enhancing the overall Product Experience by serving as the internal advocate for our clients.

This role blends technical expertise, client communication, and a deep understanding of customer use cases to ensure clients quickly maximize the value of our platform. You will contribute to the growth and scalability of Anchorage's businesses. This involves creating elegant implementation experiences from pre-sales through post-go-live, which will streamline customer implementations. You will also influence API product strategy by gathering client feedback and identifying opportunities to both enhance and add to our offerings, enabling more automated and scalable use cases for our clients. This role is crucial for fostering strong client relationships, driving product adoption, and ultimately contributing to Anchorage Digital's continued growth.

Your primary mandate is to streamline the path from prospect to live client ensuring clients can integrate quickly, autonomously, and successfully.

Key Responsibilities

Lead Technical Implementation Design: Partner with Customer Solutions & Enablement colleagues to provide technical testing and implementation guidance from pre-sales through post-go-live. Manage the integration journey for both direct and third-party integrations to ensure clients hit their go-live targets with the "best implementation" for their specific goals.
Build the "Developer Experience" (DevEx): Refine our developer portal to serve as an education and validation tool that incentivizes self-service. This includes authoring high-quality documentation, tutorials, and scripts to simplify complex concepts. Create Postman collections that reflect the implementation patterns and API workflows most commonly used by our clients.
Smart Triage & Support: Tool the team for quicker diagnosis and response to technical implementation issues. Drive initiatives to shorten resolution time by documenting common issues and implementing "smart triage" automation to resolve routine inquiries without human intervention.

Factors of Growth & Impact

Technical Skills

API Mastery: Demonstrate comprehensive knowledge of Anchorage Digital’s product suite and API capabilities to support a wide range of use cases. Develop a distinct "identity" and "taste" for our APIs to ensure they are unique and competitive.
Testing & Validation: Explore and implement test harnesses for off-chain flow validation, allowing clients to test integrations without immediate manual support. This includes maintaining robust Postman collections for client use.
Proactive Monitoring: Instead of reacting to tickets, implement API monitoring at the endpoint and workflow level to catch UX inefficiencies before they impact the client.
Architecture & Design: Be capable of designing tailored architectures and "flow-of-funds" diagrams to support the sales process and ensure feasible technical design.
Champion API Parity: Proactively identify gaps where API functionality lags behind UI capabilities and work with Product to drive parity, ensuring our APIs function with the same logic and fidelity as our user interfaces.
Drive Growth via Analytics: Utilize Monthly Active Users (MAUs) and other analytics to surface trends where clients are underutilizing the platform, equipping Relationship Managers with actionable insights to expand client usage.
Organizational Knowledge Scaling: Prevent knowledge silos by sharing best practices, insights, and integration patterns across the organization. Mentor team members to elevate the technical competency of the entire group.
Cross-Functional Influence: Work across team boundaries, using data-driven arguments to shape technical and business decisions and influence the product roadmap.

Complexity and Impact of Work

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Member of Client Solutions &amp; Enablement