🤝Senior Technical Account Manager (US)
Senior Technical Account Manager (US)
If you are interested, please apply [here].
About Crossmint
Crossmint is the leading enterprise-grade, all-in-one stablecoin infrastructure enabling fintechs and enterprises to integrate stablecoin rails and smart wallets with speed, compliance, and scale. Trusted by more than 40,000 clients including global leaders such as MoneyGram, WireX, Toku, and more. Crossmint provides embedded smart wallets, on/offramps, cross-chain stablecoin orchestration, token checkout, and other blockchain primitives through simple, developer-friendly APIs, no blockchain engineers required. Backed by Ribbit Capital, Franklin Templeton, and other top investors. The future of finance is crypto-native. Crossmint makes it easy to get there.
Location
Based in New York City or Miami (preferred), but open to remote applicants within the United States.
Type of Employment
Full-time.
About the Role
As a Senior Technical Account Manager at Crossmint, you will own the technical relationship with some of our most important enterprise and high-growth customers. You will sit at the intersection of product, engineering, and customer success, helping teams successfully design, launch, and scale production web3 applications.
You are not just support. You are a trusted technical partner and advisor.
Your responsibilities will include:
- Own and grow relationships with key enterprise customers, deeply understanding their business goals and technical architecture.
- Act as the primary technical point of contact for customers building with Crossmint’s APIs, wallets, payments, and infrastructure.
- Help customers design, implement, and launch end to end solutions using Crossmint’s tools.
- Translate technical implementations into measurable business outcomes and customer value.
- Troubleshoot complex technical issues and coordinate with engineering to drive fast, high quality resolution.
- Develop deep expertise across blockchain, stablecoins, wallets, tokenization, and agentic commerce flows.
- Proactively manage customer health, identifying risks, expansion opportunities, and paths to long-term success.
- Feed structured customer feedback back into product and engineering teams to influence roadmap decisions.
- Improve scalability and leverage by automating workflows and processes using tools such as scripting, Zapier, and AI agents.
- Operate comfortably in a fast-moving environment with evolving products and customer needs.
About You
To succeed in this role, you likely have:
- 5+ years of experience as a Technical Account Manager, Solutions Engineer, Sales Engineer, or similar customer-facing technical role.
- Strong experience supporting or selling APIs and developer platforms.
- Solid understanding of how modern web APIs work and the ability to explain technical concepts to audiences with varying levels of technical depth.
- Hands-on technical troubleshooting experience and comfort working closely with engineering teams.
- Experience managing long-term enterprise customer relationships.
- Strong customer orientation with a bias toward outcomes and ownership.