Figure
Web3 company listing jobs in blockchain/crypto space
Open Positions at Figure
3 days ago
<p><strong>About Figure<br><br></strong>Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.<br><br>By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.<br><br>Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.<br><br>We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.<br><br><strong>About The Role<br><br></strong>As a Senior Manager, Business Operations, you will sit at the center of Figure’s most important decisions, translating strategy into execution across Figure’s Lending and Digital Assets businesses, and ensuring leaders have clear, timely, and actionable insight into how the business is performing.<br><br>This role is a hybrid of business planning, executive reporting, and strategic problem-solving. You will own core components of quarterly planning, forecasting, and budgeting; drive weekly and monthly executive reporting against company goals; and lead analyses that directly inform decisions made by Figure’s executive team. You’ll partner closely with leaders across Finance, GTM, Product, Analytics, Operations, and Capital Markets to align priorities, surface tradeoffs, and scale Figure’s operating rhythm as the business grows.<br><br>This is a high-visibility role for someone who enjoys operating in ambiguity, building structure where it doesn’t yet exist, and taking end-to-end ownership of work that matters. You’ll have exposure to both a scaled lending platform and a rapidly evolving digital assets business, making this a unique opportunity to operate at the intersection of fintech and blockchain.<br><br><strong>What You’ll Do<br><br></strong></p><ul> <li>Own business planning and execution across Lending and Digital Assets, including quarterly planning, goal-setting, and ongoing performance tracking against goals</li> <li>Lead executive reporting (weekly, monthly, quarterly), ensuring leadership has a clear, consistent view of volume, pipeline health, economics, and key operating metrics</li> <li>Own critical components of budgeting and forecasting, partnering with Finance to translate strategy into forward-looking plans and identify risks and opportunities early</li> <li>Drive high-impact analyses on complex, ambiguous questions, framing problems, synthesizing data, and delivering clear recommendations to senior leadership</li> <li>Serve as a connective layer across Finance, GTM, Product, Capital Markets, and Data, aligning stakeholders and ensuring decisions are grounded in shared facts</li> <li>Build and refine frameworks and operating tools (dashboards, scorecards, planning templates) that improve visibility, accountability, and decision velocity</li> <li>Scale the operating model as the business grows, identifying gaps, simplifying processes, and helping leadership stay focused on what matters most<br><br><br> </li> </ul><strong>What We Look For<br><br></strong><ul> <li>BA / BS degree or equivalent practical experience</li> <li>7+ years of experience in management consulting, investment banking, strategy, or business operations at a high-growth company</li> <li>Strong analytical skills with the ability to move quickly from data to insight to recommendation</li> <li>Proven ability to work cross-functionally and influence without authority, including with senior stakeholders</li> <li>Excellent organizational and project management skills; comfortable owning multiple high-stakes workstreams in parallel</li> <li>High judgment, intellectual curiosity, and comfort operating in a fast-moving, constantly evolving environment</li> <li>Experience supporting or partnering with sales, GTM, or revenue teams</li> <li>Interest in digital assets, capital markets, and/or DeFi is a plus<br><br><br> </li> </ul><strong>Salary<br><br></strong><ul> <li>Compensation Range: $144,000-170,000/yr</li> <li>25% annual bonus target, paid quarterly </li> <li>Company equity in the form of RSUs</li> <li>This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs<br><br><br> </li> </ul><strong>Benefits<br><br></strong><ul> <li>Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans</li> <li>Company HSA, FSA, Dependent Care, 401k, and commuter benefits</li> <li>Employer-funded life and disability insurance coverage</li> <li>11 Observed Holidays & PTO plan</li> <li>Up to 12 weeks paid family leave</li> <li>Continuing education reimbursement<br><br><br> </li> </ul>Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.<br><br>Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.<br><br> When applying, mention the word CANDYSHOP to show you read the job post completely.
Figure
10 days ago
## About Figure **Figure** is transforming the trillion-dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role As a **Collections Associate**, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations. ## What You’ll Do * Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence. * Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication. * Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies. * Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances. * Address inquiries from borrowers regarding their accounts, payment history, and related matters. * Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations. * Document all interactions with borrowers, including details of conversations, agreements, and any promised payments. * Update and maintain accurate records of accounts, payments, and communication history. * Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act). * Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management. ## What We Look For * 1-2 years of experience with in-house collections (0-60 day delinquency preferred). * Previous experience in mortgage, financial services, or banking is a plus. * Strong communication and negotiation skills. * Familiarity with debt collection laws and regulations. * Ability to handle difficult conversations and maintain composure under pressure. * Proficient in using computer systems, databases, G Suite, and relevant software. * Able to commute to our Charlotte, NC office on a hybrid basis. * A quick and flexible learner. * A positive and problem-solving approach to customer service. * Excellent communication and relationship-building capabilities. * Ability to instill trust and rapport with customers. * Strong organizational and prioritization skills. * Flexibility and adaptability to ongoing refinements in process and structure. ## Benefits To You * Competitive salary and growth opportunities * Performance-based bonus structure * Equity stock options package * Employer-funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer-funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * Continuing education reimbursement * Routine Team swag deliveries! *For CO, NY, CA, and WA residents, the hourly rate for this position is $22/hr with a competitive performance-based bonus structure. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-KK1 #LI-Hybrid *When applying, mention the word CANDYSHOP to show you read the job post completely.*
Figure
45 days ago
## About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space. * FastCo Most Innovative Companies * Forbes Top 50 Blockchain Companies ## About the Role We’re looking for a self-motivated **Treasury Analyst** to join our growing team! In this role, you will own the cash reporting and forecasting process for the company and discover more efficient ways to track the company’s revenue, expenses, and other cash flows on a routine basis. You’ll work cross-functionally with Capital Markets, Accounting, and FP&A to gather all relevant information for forecasting purposes. This is an excellent opportunity to help build up our treasury functions to better scale with our organization’s growth goals. ### What You’ll Do * Prepare monthly and quarterly financial covenant calculations and compliance certificates in accordance with our warehouse lending agreements. * Own cash forecasting for the organization, including estimates on revenue, expenses, warehouse activity, and loan originations. * Help develop cash management, investment, and risk mitigation strategies. * Scope and lead project to implement a treasury management software that fits the organization’s needs. * Coordinate with financial operations analysts to ensure optimal warehousing strategy is being deployed. * Develop treasury reporting dashboards appropriate for various stakeholders and track KPIs. ### What We Look For * 2+ years in the financial services industry with specific experience in treasury; experience in a lending organization is a plus. * Bachelor’s degree in Business, Economics, Accounting, Finance or related field. * Excellent Excel skills with the ability to pick up new platforms such as Tableau. * Experience with treasury management software such as GTreasury, Kyriba, and Trovata is a plus. * Transparent communication and relationship building skills to effectively work cross functionally. * Proven organization skills and ability to prioritize and adhere to deadlines in a fast paced environment. * Strong attention to detail. * Strong analytical and problem-solving skills to work with limited direction and get things done. ### Benefits and Perks * Competitive salary and growth opportunities. * Company quarterly performance based bonus. * Equity stock options package. * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents. * Employer funded life and disability insurance coverage. * Company HSA, FSA, Dependent Care, 401k, and commuter benefits. * Up to 12 weeks paid family leave. * In office, remote, and hybrid work location options. * Home office and technology stipend for those working outside of a traditional office more than 75% of the time. * Flexible time-off plan to empower employees to take the time off that they want and need. * Continuing education reimbursement. * Routine Team swag deliveries! --- *For CO, NY, CA and WA residents, the salary range for this position is $61,600 - $77,000/year with a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location, certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-MM1 #LI-Hybrid *When applying, mention the word CANDYSHOP to show you read the job post completely.*
54 days ago
## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes America’s Best Startup Employers * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We’re looking for a **Financial Crimes Associate** to join our growing Financial Crimes team! As a Financial Crimes Associate you will focus on real time management of alerts and escalations of potential suspicious incidents to combat fraud. Working closely with investigators, you will review escalations from other business lines and determine if fraud is potentially occurring. Your focus will be on fraud detection, mitigation and loss prevention across lending and banking products. Candidates may also be trained in assessing alerts related to transaction monitoring related to potential suspicious activity as it relates to anti money laundering requirements. The ideal candidate will seek to achieve the optimal balance between customer experience and fraud prevention, and maintain that balance as the business grows and fraud trends evolve. You will apply your analytical and problem solving skills to identify trends in fraud, assessing incidents in near real time, and potentially proposing efficiencies and solutions to address Fraud and recommend them to management. **This role may require work on weekends or unusual hours that could extend into late evenings or early mornings (depending on business need).** ## What You’ll Do * Assist in the administration of the Bank Secrecy Act and Fraud Program, with primary emphasis on transaction monitoring, fraud incidents and supporting Figure’s obligations related federal law and regulations associated with the reporting of suspicious activity or criminal activity including money laundering, potential terrorist financing, fraudulently obtained loans, and other activities related to banking and lending. * Monitor assigned operational tasks and identify fraud. Minimize loss by taking action, and escalating incidents to management as appropriate. Deploy mitigation strategies as directed that balance customer satisfaction with fraud prevention. * Maintain a thorough understanding of state and federal laws and regulations related to bank secrecy and anti-money laundering appropriate to the position. * Evaluate customer transactions and applications using manual and automated processes for evidence of Fraud and BSA targeted acts. * Escalate incidents and cases to ensure SARs and Elder Abuse Financial Abuse reports are reported within federal timeframes. Maintain compliance with the Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Office of Foreign Asset Control (OFAC) and Elder / Dependent Abuse regulations. * Assist in transaction monitoring and the administration and mitigation of alerts. ## What We Look For * 1+ years of experience related to anti-money laundering, fraud, or compliance in a financial institution or relevant law enforcement experience. * Comfortable making impactful decisions in a fast paced environment. * Strong problem solving and analysis skills, combined with effective judgment and excellent oral and written communication skills. * General knowledge of Fraud and / or AML operations, policies and procedures. * Enthusiasm and interest in Fraud and BSA/AML compliance and related services. * Ability and willingness to communicate effectively in providing Fraud and BSA/AML guidance and expertise to other staff, and to prepare clear and concise written documents. * Strong organizational and time management skills. * CAMS, CFE or compliance certifications favorably considered. ## Benefits and Perks * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * In office, remote, and hybrid work location options * Home office and technology stipend for those working outside of a traditional office more than 75% of the time * Flexible time-off plan to empower employees to take the time off that they want and need * Continuing education reimbursement * Routine Team swag deliveries! --- Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. *When applying, mention the word CANDYSHOP to show you read the job post completely.*
75 days ago
## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role As a **Senior UI Designer**, you’ll collaborate with multi-disciplinary teams made up of UX designers, product owners, engineers, and more. This role is responsible for supporting the product design team initiatives at all levels from concept to production. If you’re passionate about learning and executing on a high performing team, and want to see actionable results - this role could be perfect for you! ## What You’ll Do * Produce high-fidelity UI elements by balancing beautiful aesthetics with functional clarity * Evolve our design system and facilitate its adoption * Integrate Figure brand and visual identity into product features and user flows * Work with our dev team to ensure that our designs are launched with pixel perfection ## What We Look For * 4+ years of experience as a UI designer working on web interfaces and interactions * Experience creating and evolving an existing design system * An extensive online portfolio of design work showcasing your role in creating delightful and well-crafted experiences with a solid understanding of design systems * Proficient in modern creative tools such as Figma, Adobe Illustrator, Adobe Photoshop, etc. * Strong sense of design principles, hierarchy, typography, layout, and conceptual skills * Have experience creating design systems, product guidelines, and brand guidelines * Enjoy delivering pixel-perfect user interfaces and components, including iconography sets, with an eye towards modularity and flexibility * Prioritize positive customer experiences above your design vision * Demonstrate outstanding communication, design leadership, and presentation and storytelling skills ## Benefits and Perks * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * In office, remote, and hybrid work location options * Home office and technology stipend for those working outside of a traditional office more than 75% of the time * Flexible time-off plan to empower employees to take the time off that they want and need * Continuing education reimbursement * Routine Team swag deliveries! *For CO, NY, CA and WA residents, the salary range for this position is $105,600 - $132,000/year with a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. `#LI-EK1` *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
75 days ago
## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes America’s Best Startup Employers * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. ## What You’ll Do * Be the first point of contact and advocate for our customers * Handle customer inquiries via omni-channel communication and process applications with exceptional customer service * Educate customers on Figure and our products with knowledge and enthusiasm * Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email * Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience * Provide technical support and troubleshooting on a variety of potential issues * Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed * Participate in new training and licensing programs to expand the team’s capabilities * Contribute to an exciting and vibrant office environment and team dynamic ## What We Look For * BA/BS from an accredited university preferred with 1+ years in a customer facing role * Proven background in being a dependable and reliable team player * Flexibility and adaptability to ongoing refinements in process and structure * Confident, friendly and compassionate communication skills * Ability to become a licensed e-notary including passing the Figure and state required background check * Successfully complete the required compliance trainings * A positive and problem solving approach to customer service * Ability to instill trust and rapport with customers * Process driven organizational skills * A quick and flexible learner ## Benefits To You * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * Continuing education reimbursement * Routine Team swag deliveries! --- Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. *When applying, mention the word CANDYSHOP to show you read the job post completely.*
75 days ago
## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. ## What You’ll Do * Be the first point of contact and advocate for our customers * Handle customer inquiries via omni-channel communication and process applications with exceptional customer service * Educate customers on Figure and our products with knowledge and enthusiasm * Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email * Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience * Provide technical support and troubleshooting on a variety of potential issues * Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed * Participate in new training and licensing programs to expand the team’s capabilities * Contribute to an exciting and vibrant office environment and team dynamic ## What We Look For * BA/BS from an accredited university preferred with 1+ years in a customer facing role * Having a Mortgage Loan Originator (MLO) license in the state of Missouri is strongly preferred * The ability to obtain Missouri MLO licensing within 1 year of hire is required * Proven background in being a dependable and reliable team player * Flexibility and adaptability to ongoing refinements in process and structure * Confident, friendly and compassionate communication skills * Ability to become a licensed e-notary including passing the Figure and state required background check * Successfully complete the required compliance trainings * A positive and problem solving approach to customer service * Ability to instill trust and rapport with customers * Process driven organizational skills * A quick and flexible learning aptitude ## Benefits To You * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * Continuing education reimbursement * Routine Team swag deliveries! *For CO, NY, CA and WA residents, the hourly rate for this position is $22/hr with a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. When applying, mention the word **CANDYSHOP** to show you read the job post completely.