Figure

Financial Crimes Associate

Figure

8 days ago

## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes America’s Best Startup Employers * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We’re looking for a **Financial Crimes Associate** to join our growing Financial Crimes team! As a Financial Crimes Associate you will focus on real time management of alerts and escalations of potential suspicious incidents to combat fraud. Working closely with investigators, you will review escalations from other business lines and determine if fraud is potentially occurring. Your focus will be on fraud detection, mitigation and loss prevention across lending and banking products. Candidates may also be trained in assessing alerts related to transaction monitoring related to potential suspicious activity as it relates to anti money laundering requirements. The ideal candidate will seek to achieve the optimal balance between customer experience and fraud prevention, and maintain that balance as the business grows and fraud trends evolve. You will apply your analytical and problem solving skills to identify trends in fraud, assessing incidents in near real time, and potentially proposing efficiencies and solutions to address Fraud and recommend them to management. **This role may require work on weekends or unusual hours that could extend into late evenings or early mornings (depending on business need).** ## What You’ll Do * Assist in the administration of the Bank Secrecy Act and Fraud Program, with primary emphasis on transaction monitoring, fraud incidents and supporting Figure’s obligations related federal law and regulations associated with the reporting of suspicious activity or criminal activity including money laundering, potential terrorist financing, fraudulently obtained loans, and other activities related to banking and lending. * Monitor assigned operational tasks and identify fraud. Minimize loss by taking action, and escalating incidents to management as appropriate. Deploy mitigation strategies as directed that balance customer satisfaction with fraud prevention. * Maintain a thorough understanding of state and federal laws and regulations related to bank secrecy and anti-money laundering appropriate to the position. * Evaluate customer transactions and applications using manual and automated processes for evidence of Fraud and BSA targeted acts. * Escalate incidents and cases to ensure SARs and Elder Abuse Financial Abuse reports are reported within federal timeframes. Maintain compliance with the Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Office of Foreign Asset Control (OFAC) and Elder / Dependent Abuse regulations. * Assist in transaction monitoring and the administration and mitigation of alerts. ## What We Look For * 1+ years of experience related to anti-money laundering, fraud, or compliance in a financial institution or relevant law enforcement experience. * Comfortable making impactful decisions in a fast paced environment. * Strong problem solving and analysis skills, combined with effective judgment and excellent oral and written communication skills. * General knowledge of Fraud and / or AML operations, policies and procedures. * Enthusiasm and interest in Fraud and BSA/AML compliance and related services. * Ability and willingness to communicate effectively in providing Fraud and BSA/AML guidance and expertise to other staff, and to prepare clear and concise written documents. * Strong organizational and time management skills. * CAMS, CFE or compliance certifications favorably considered. ## Benefits and Perks * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * In office, remote, and hybrid work location options * Home office and technology stipend for those working outside of a traditional office more than 75% of the time * Flexible time-off plan to empower employees to take the time off that they want and need * Continuing education reimbursement * Routine Team swag deliveries! --- Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. *When applying, mention the word CANDYSHOP to show you read the job post completely.*

Principal Product Designer

Figure

29 days ago

## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role As a **Senior UI Designer**, you’ll collaborate with multi-disciplinary teams made up of UX designers, product owners, engineers, and more. This role is responsible for supporting the product design team initiatives at all levels from concept to production. If you’re passionate about learning and executing on a high performing team, and want to see actionable results - this role could be perfect for you! ## What You’ll Do * Produce high-fidelity UI elements by balancing beautiful aesthetics with functional clarity * Evolve our design system and facilitate its adoption * Integrate Figure brand and visual identity into product features and user flows * Work with our dev team to ensure that our designs are launched with pixel perfection ## What We Look For * 4+ years of experience as a UI designer working on web interfaces and interactions * Experience creating and evolving an existing design system * An extensive online portfolio of design work showcasing your role in creating delightful and well-crafted experiences with a solid understanding of design systems * Proficient in modern creative tools such as Figma, Adobe Illustrator, Adobe Photoshop, etc. * Strong sense of design principles, hierarchy, typography, layout, and conceptual skills * Have experience creating design systems, product guidelines, and brand guidelines * Enjoy delivering pixel-perfect user interfaces and components, including iconography sets, with an eye towards modularity and flexibility * Prioritize positive customer experiences above your design vision * Demonstrate outstanding communication, design leadership, and presentation and storytelling skills ## Benefits and Perks * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * In office, remote, and hybrid work location options * Home office and technology stipend for those working outside of a traditional office more than 75% of the time * Flexible time-off plan to empower employees to take the time off that they want and need * Continuing education reimbursement * Routine Team swag deliveries! *For CO, NY, CA and WA residents, the salary range for this position is $105,600 - $132,000/year with a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. `#LI-EK1` *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*

Customer Success Associate

Figure

29 days ago

## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes America’s Best Startup Employers * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. ## What You’ll Do * Be the first point of contact and advocate for our customers * Handle customer inquiries via omni-channel communication and process applications with exceptional customer service * Educate customers on Figure and our products with knowledge and enthusiasm * Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email * Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience * Provide technical support and troubleshooting on a variety of potential issues * Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed * Participate in new training and licensing programs to expand the team’s capabilities * Contribute to an exciting and vibrant office environment and team dynamic ## What We Look For * BA/BS from an accredited university preferred with 1+ years in a customer facing role * Proven background in being a dependable and reliable team player * Flexibility and adaptability to ongoing refinements in process and structure * Confident, friendly and compassionate communication skills * Ability to become a licensed e-notary including passing the Figure and state required background check * Successfully complete the required compliance trainings * A positive and problem solving approach to customer service * Ability to instill trust and rapport with customers * Process driven organizational skills * A quick and flexible learner ## Benefits To You * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * Continuing education reimbursement * Routine Team swag deliveries! --- Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. *When applying, mention the word CANDYSHOP to show you read the job post completely.*

Licensed Customer Success Associate

Figure

29 days ago

## About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! * Forbes Top 50 Blockchain Companies * Figure Series D Announcement ## About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. ## What You’ll Do * Be the first point of contact and advocate for our customers * Handle customer inquiries via omni-channel communication and process applications with exceptional customer service * Educate customers on Figure and our products with knowledge and enthusiasm * Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email * Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience * Provide technical support and troubleshooting on a variety of potential issues * Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed * Participate in new training and licensing programs to expand the team’s capabilities * Contribute to an exciting and vibrant office environment and team dynamic ## What We Look For * BA/BS from an accredited university preferred with 1+ years in a customer facing role * Having a Mortgage Loan Originator (MLO) license in the state of Missouri is strongly preferred * The ability to obtain Missouri MLO licensing within 1 year of hire is required * Proven background in being a dependable and reliable team player * Flexibility and adaptability to ongoing refinements in process and structure * Confident, friendly and compassionate communication skills * Ability to become a licensed e-notary including passing the Figure and state required background check * Successfully complete the required compliance trainings * A positive and problem solving approach to customer service * Ability to instill trust and rapport with customers * Process driven organizational skills * A quick and flexible learning aptitude ## Benefits To You * Competitive salary and growth opportunities * Company quarterly performance based bonus * Equity stock options package * Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents * Employer funded life and disability insurance coverage * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Up to 12 weeks paid family leave * Continuing education reimbursement * Routine Team swag deliveries! *For CO, NY, CA and WA residents, the hourly rate for this position is $22/hr with a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.* Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. When applying, mention the word **CANDYSHOP** to show you read the job post completely.