Finery Markets

Client Success Analyst

Finery Markets

5 days ago

## Job Description We are seeking a motivated **Client Success Analyst** to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude. --- ## Key Responsibilities ### Client Success & Support - Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality - Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters - Collaborate with internal and external teams to advocate for client needs and improve the overall user experience - Have an in-depth understanding of the client's trading needs to intelligently determine which option will deliver the most revenue to the firm ### Quality Assurance - Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the client - Contribute to the prioritization of new features ### Cross-Functional Collaboration - Work closely with product, engineering, and support teams to align client needs with product roadmaps - Provide feedback on product features and identify opportunities for improvement based on client interactions --- ## Key Requirements 1. **Education:** Bachelor's degree in Information Systems, Management, or a related field, or equivalent experience 2. 2+ years of experience in client success or technical support 3. Understanding of how API protocols work (**REST**, **WebSocket**, **FIX**) 4. Problem-solving skills and the ability to explain technical concepts to non-technical clients 5. **Language Proficiency:** Fluent in English; additional languages are an advantage (**Mandarin**, **Portuguese**) 6. Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage --- ## What We Offer - **Work options:** Remote - A collaborative and supportive work environment alongside a highly experienced team - Competitive compensation package - The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets --- ## About Us **Finery Markets Limited** is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians, and Exchanges, including: - Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement - White label "OTC Prime as a Service" platform that allows institutions to offer their clients OTC Prime tools and services We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry. --- *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*