Blockaid

Solution Engineer

Blockaid

32 days ago

## About Blockaid Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats. We are backed by top-tier global investors, including **Sequoia Capital**, **Ribbit Capital**, and **Cyberstarts**—firms known for supporting the most innovative and influential companies in technology and cybersecurity. ## Your Chain of Impact - Take part in the technical sales cycle and develop a strategy to win net new customers and drive expansion in our customer base to meet or exceed quarterly revenue targets. - Work closely with R&D teams. - Operate in a consultative process with customers and prospects to define their challenges and opportunities. - Educate and become a trusted advisor, challenge assumptions and current status, while delivering value to prospects and customers. - Support technical and business discovery activities, including workshops and demonstrations, across multiple opportunities. - Deliver high-impact product demonstrations based on the customer’s environment and testing needs. ## Requirements ### Your Chain of Strengths - 3+ years in a Pre-Sales/Customer-Facing/Consulting Role - 2+ years of experience in software development - Experience from a cybersecurity company - a plus - Blockchain/Web3 knowledge - a plus - Early-stage startup SE experience - a plus - Excellent presentation skills with an ability to present technical solutions concisely to customers and prospects - Passion for diving into technical issues and solving customer challenges - English speaking and writing - native speaker or mother tongue level *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*

Senior Technical Support Engineer (L2)

Blockaid

37 days ago

<p>Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.<br><br>We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts firms known for supporting the most innovative and influential companies in technology and cybersecurity.<br><br><strong>About The Role<br><br></strong>As Blockaid’s<strong> Technical Support Engineer (L2)</strong>, you will become the <strong>deep expert</strong> on how our system works end-to-end. You’ll own the technical heartbeat of customer support: understanding detection flows, troubleshooting integrations, investigating anomalies, and communicating clear insights back to customers and internal teams.<br><br>This is a builder role. As one of the first technical support hires, you’ll shape Blockaid’s support function; its processes, its culture, and its standards.<br><br>While working directly with Engineering, Product, and our most strategic customers. You’ll be the person customers trust the most: their <strong>go-to</strong> expert for clarity, accuracy, and fast resolutions.<br><br><strong>What You’ll Do (Your Chain Of Impact)<br><br></strong><strong>Become the System Expert<br><br></strong></p><ul> <li>Develop a deep understanding of Blockaid’s detection flows, architecture, and security engines.</li> <li>Build expertise across product surfaces, customer use cases, and common integration patterns.</li> <li>Act as the internal “knowledge hub” for how our system behaves in real-world scenarios.<br><br> </li> </ul><strong>Lead Technical Investigations<br><br></strong><ul> <li>Diagnose complex issues across customer integrations, APIs, on-chain data, and detection results.</li> <li>Perform basic Root Cause Analyses (RCAs) and communicate findings clearly and confidently.</li> <li>Read and interpret logs (DataDog, Kibana, Grafana, etc.) to identify anomalies or system irregularities.</li> <li>Monitor performance metrics and security-related alerts.<br><br> </li> </ul>Requirements:<br><br><strong>Your Chain of Strengths<br><br></strong><ul> <li>3+ years in L2 technical support or similar customer-facing technical roles, ideally in security, SaaS, or infrastructure.</li> <li>Strong understanding of HTTP/REST fundamentals and common integration patterns.</li> <li>Basic SQL skills for querying logs and validating system behavior.</li> <li>Ability to interpret technical logs and observability dashboards (DataDog, Kibana, Grafana, etc.)</li> <li>Understanding of cybersecurity concepts and basic threat detection principles (Web3 experience is a plus).</li> <li>Solid troubleshooting instincts and a research-oriented mindset, you’re able to dig, hypothesize, and validate.</li> <li>Excellent communication skills with the ability to explain complex issues clearly and concisely.</li> <li>Comfortable collaborating with engineers, product managers, and external stakeholders.</li> <li>Experience supporting global customers across multiple time zones, cultures, and communication &gt;</li> </ul> When applying, mention the word CANDYSHOP to show you read the job post completely.

HR Generalist

Blockaid

81 days ago

## About Blockaid Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats. We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts—firms known for supporting the most innovative and influential companies in technology and cybersecurity. ## The Role: HR Generalist As an **HR Generalist** at Blockaid, you will play a critical role in scaling our organization by partnering closely with leaders while owning core people processes end to end. This role blends HR Business Partner responsibilities with hands-on Talent Acquisition, supporting our go-to-market (GTM) teams and broader organization as we grow. This is a high-impact, builder role for someone who enjoys operating at both the strategic and execution levels in a fast-paced, high-growth environment. ### Your Chain of Impact - Serve as a trusted HR partner to GTM leaders and managers, supporting them across the full employee lifecycle—from onboarding to development, performance, and retention. - Coach managers on people leadership topics including performance management, feedback, engagement, and team effectiveness. - Act as a first point of contact for employee relations topics, ensuring issues are handled thoughtfully, consistently, and in line with company values and local labor laws. - Own and execute full-cycle recruitment for GTM and other business-critical roles, balancing speed, quality, and candidate experience. - Partner closely with hiring managers to define role requirements, align on hiring priorities, and drive efficient hiring processes. - Proactively source top talent using LinkedIn Recruiter, Boolean search, referrals, and other creative sourcing strategies. - Manage the end-to-end candidate journey, ensuring timely communication, strong stakeholder alignment, and a best-in-class employer brand experience. - Support core HR processes including onboarding, offboarding, employee documentation, and HR systems. - Contribute to employer branding and people initiatives that strengthen Blockaid’s culture and employee engagement. ### Your Chain of Strengths (Requirements) - 2-3 years of experience in HR, Talent Acquisition, or People Operations within high-growth startups or tech companies. - Hands-on experience combining HRBP responsibilities with full-cycle recruiting, ideally supporting GTM or commercial teams. - Strong stakeholder management skills, with the ability to build trusted relationships with managers and senior leaders. - Solid understanding of core HR practices including performance management, employee relations, and basic employment law. - Proven ability to operate in fast-paced, ambiguous environments while juggling multiple priorities. - Highly organized, proactive, and execution-oriented, with a strong sense of ownership. - Excellent communication and interpersonal skills, with a collaborative and pragmatic approach. ## Compensation & Details Compensation for this role will be influenced by several factors, such as the candidate’s professional background, skill set, and geographic location. This position includes eligibility for Blockaid’s equity program and may also offer additional incentive-based compensation. **US salary range:** $90,000 – $130,000 Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Blockaid is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. *When applying, mention the word CANDYSHOP to show you read the job post completely.*