QuickNode

Technical Operations Manager

QuickNode

15 days ago

## Location Canada ## Employment Type Full time ## Location Type Remote ## Department Engineering ## Overview Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. ### The Role Lead the people who make mainnet boring. You'll own a team of 5–10 Technical Operations Engineers (M3), set the bar for 99.99%+ uptime, and drive the operational excellence that lets us ship chains fast and keep them running. You run point on SEV-0/1 escalations, translate org priorities into quarterly goals, and build a team culture where engineers grow, toil shrinks, and incidents don't repeat. ### What We Actually Need - **People leadership:** 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams; you run effective 1:1s, grow careers, and keep on-call humane. - **Technical credibility:** hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph. - **Incident command:** you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR. - **Operational rigor:** SLO/SLA ownership, on-call scheduling, workload distribution—teams you run hit targets without burning out. - **Cross-functional fluency:** you partner with Product, Engineering, Security, and Support; you represent TechOps in customer escalations and audits. - **Communication:** you articulate complex failures simply—to engineers, execs, and customers. ### What You'll Do - **Own team delivery:** set quarterly goals, run sprints, ship infra projects and upgrades on time. - **Drive reliability:** maintain SLAs/SLOs, reduce incident recurrence, and keep the platform at 99.99%+. - **Lead escalations:** coordinate SEV-0/1 response, stakeholder comms, post-mortems, and corrective actions. - **Grow the team:** hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement. - **Reduce toil:** champion automation initiatives that free engineers for higher-leverage work. - **Coordinate cross-functionally:** align with Product, Engineering, Security, and Support on priorities and rapid issue resolution. ### Why This Role Stands Out - **Leverage:** multiply impact through a high-caliber team shipping real infrastructure at scale. - **Ownership:** you set the strategy, run the incidents, and see the results in production metrics. - **Growth:** deep exposure to blockchain protocol operations while leveling up distributed-systems leadership. - **Remote-first:** async culture, follow-the-sun coverage, sustainable on-call. - **Compensation:** region-aligned, bonus-eligible, transparent from the start. ### The Bar: Signals We Care About - Teams you've led hit reliability targets and kept attrition low. - Post-mortems you wrote drove systemic fixes, not blame. - You've scaled a team through a growth phase—hiring, onboarding, leveling. - You balance technical depth with people leadership; engineers trust your judgment. - You simplify processes and reduce toil; your teams ship faster over time. - Prior blockchain/Web3 infrastructure experience (not required, but we'll notice). - Community leadership: conference talks, published writing, open-source contributions. ### Process *Steps may vary slightly by region/level; we keep it lean.* 1. **30-min** Initial HR screen—cultural fit & logistics 2. **45–60 min** Leadership interview—management experience, operational expertise (with Hiring Manager) 3. **45-min** Technical interview—infrastructure strategy, reliability practices, incident management 4. **30-min** Executive leadership interview—strategic vision, leadership alignment (M4 focus) 5. **15–30 min** Founders interview—values alignment & strategic fit 6. Offer & start date 7. Onboarding begins ~1 week prior to official start International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

Technical Operations Engineer, Web3 Core Platform

QuickNode

15 days ago

## Location Portugal, Ireland, Spain ## Employment Type Full time ## Location Type Remote ## Department Engineering ## Company Overview **Quicknode** is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. ## The Role Make mainnet boring. We launch chains, keep them fast, and fix the stuff that shouldn’t break. You’ll run K8s at scale, ship IaC, lead incidents, and write the tooling that keeps production sane. If you can occasionally patch a client or upstream a small fix, even better. ## What We Actually Need - **Linux + Kubernetes:** You debug real production—networking, storage, rollouts, performance. - **IaC (Terraform/Helm/Ansible):** You ship repeatable infra, not snowflakes. - **Go or Python (plus Bash):** You automate noise away and build small, sharp tools. - **Blockchain operations:** JSON‑RPC internals; running/tuning RPC/validator nodes; log analysis. - **Observability:** SLOs/error budgets, Prometheus/Grafana instrumentation that people use. - **Networking:** Strong fundamentals (DNS/TLS/LB); you can reason about anycast/BGP when needed. ## What You’ll Do - **Launch & upgrade chains:** Standups, hard‑forks, snapshots, pruning, clean rollbacks. - **Automate everything:** Modules, golden images, CI/CD, zero‑touch deploys across regions. - **Run K8s at scale:** Safe rollouts, HPA/VS/ingress tuning, capacity & cost plans that hold up. - **Own incidents:** Lead SEV0–2, publish RCAs, and ship the change that prevents a replay. - **Build signal, not noise:** SLOs/error budgets, useful dashboards, alerts that only page when users hurt. - **Code where it counts:** Write/extend tools (snapshots, replay/load, state sync checks); occasionally patch client bugs that bite production and upstream when it’s worth it. ## Why This Role Stands Out - **Impact:** Your work lights up production; chain launches, reliability wins, performance gains. - **Pace > Ceremony:** Tight reviews, practical standards, minimal meetings, async‑first. - **Growth:** Own big surfaces; learn protocol internals while leveling up distributed systems chops. - **Remote‑first:** Follow‑the‑sun coverage; humane on‑call. - **Compensation & benefits:** Region‑aligned, bonus-eligible and shared early; no bait‑and‑switch. ## The Bar: Signals We Care About - Clear production ownership: blast radius understood, rollback plan ready. - SLO thinking with before/after on alert noise, latency, or MTTR. - Real RPC/validator ops experience (beyond a laptop demo). - Tooling/code that made ops better (Go/Python, IaC modules, or a small upstream fix). - You explain complex failures simply, and leave systems simpler. - Production experience with one or more of EVM (Geth/Erigon/Nethermind/Besu), Cosmos SDK/CometBFT, Solana (Agave/QUIC), or Substrate. - Multi‑cloud experience plus capacity & cost modeling that survived contact with reality. ## Hiring Process *Steps may vary slightly by region/seniority; we keep it lean.* 1. **30‑min** intro + context with Talent Acquisition 2. **60‑min** technical deep dive with the Hiring Manager (incidents you led, K8s/IaC trade‑offs, tooling you built) 3. **60‑min** hands‑on with Team Members (pair on a small plan/code review or targeted tool fix) 4. **30-min** meet a Founder ## Compensation & Philosophy International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. ## Equal Opportunity Employer We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. *When applying, mention the word CANDYSHOP to show you read the job post completely.*

Account Executive, Channel

QuickNode

43 days ago

## Location Canada ## Employment Type Full time ## Location Type Remote ## Department Go To Market ## Overview Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. ### The Role Quicknode’s **Account Executive, Channel** will drive new revenue by converting ecosystem-driven and channel-sourced opportunities and executing outbound prospecting across 80+ supported blockchains. This role’s primary focus is on foundation referrals, emerging protocols, and early-stage Web3 companies, owning the full sales cycle. You will work closely with the Channel Business Development Manager (BDM), Chains Customer Success Manager (CSM), Solutions Engineering, Product, and Marketing to activate partners, accelerate adoption, and expand Quicknode’s footprint across emerging blockchain ecosystems. You will act as a critical bridge between ecosystem relationships and scalable revenue outcomes. ### What You’ll Do - Own the full sales lifecycle for channel-sourced and outbound opportunities, from prospecting and discovery through solution design, negotiation, and close. - Manage and convert inbound referrals from ecosystem partners, foundations, the Channel BDM, and the Chains CSM into closed-won revenue while maintaining a high-quality partner and customer experience. - Drive proactive outbound sales motions across Quicknode’s 80+ supported chains, targeting protocols, infrastructure teams, and Web3-native startups to expand penetration within emerging ecosystems. - Collaborate with Solutions Engineering to design technically sound, value-driven infrastructure solutions that align with customer use cases and chain-specific requirements. - Co-own and scale strategic partnership programs including the Startup Program, Preferred Partner Network, and other emerging channel initiatives, ensuring alignment with revenue goals and partner success metrics. - Maintain accurate pipeline management, forecasting, and CRM hygiene to support predictable revenue growth and data-driven decision making. - Represent Quicknode externally by articulating our value proposition in discovery calls, partner meetings, ecosystem events, and industry conferences. ### What You’ll Bring - 3–5 years of quota-carrying new business sales experience, ideally within B2B SaaS, developer tools, cloud infrastructure, or Web3. - Demonstrated success in outbound prospecting, inbound qualification, and consistently meeting or exceeding measurable revenue targets. - Strong understanding of blockchain ecosystems, protocols, and developer infrastructure, or a proven ability to ramp quickly in highly technical environments. - Experience selling to technical and business stakeholders, with the ability to translate complex infrastructure concepts into clear business value. - Proficiency with Salesforce and modern sales workflows, including Slack, Discord, Telegram, and partner-facing communication tools. - Strong prioritization, communication, and execution skills in fast-paced, high-growth environments. ## Compensation The USA On Target Total Compensation range and level for this position are $207,000 - $230,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. ## Equal Opportunity Employer We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*

Senior Technical Account Manager

QuickNode

48 days ago

## Location USA ## Employment Type Full time ## Location Type Remote ## Department Go To Market ## Overview Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. ### The Role The Solutions Engineering Team’s mission is to harness enterprise trust through technical expertise, delivery excellence, and professionalism. As a **Technical Account Manager (TAM)**, you will embody this mission by serving as the trusted technical advisor for our enterprise customers after they adopt QuickNode. While Sales Architects focus on pre-sales motions, TAMs own the post-sales journey—ensuring that customers realize long-term value, expand their adoption, and become advocates for QuickNode. You will reinforce our core pillars by instilling confidence in QuickNode’s solutions (Technical Sales), ensuring deployed architectures are scalable and optimized (Solution Design), and channeling customer insights back to our product teams (Product Feedback). ### What You’ll Do - Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities. - Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth. - Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value. - Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices. - Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement. - Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes. - Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion. - Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap. - Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases). ### What You’ll Bring - 4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Customer Success Engineer. - Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure). - Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g. EVM, Solana, Bitcoin). - Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments. - Proven track record of building trusted technical partnerships that drive customer retention and account expansion. - Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams. - Experience translating complex technical concepts into clear, actionable business strategies. - Familiarity with advanced blockchain concepts such as Layer 2 scaling, cross-chain protocols, and security best practices. ## Compensation The US OTE range and level for this position are $172,000 - $215,000 per year and level P4. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. ## Equal Opportunity Employer We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. *When applying, mention the word CANDYSHOP to show you read the job post completely.*