Tatum

Customer Success Manager

Tatum

35 days ago

## Customer Success Manager At Tatum, we believe building in Web3 should be simple, powerful, and fast — and we're on a mission to make that a reality. We're looking for a **Customer Success Manager** who loves helping people, enjoys solving problems, and isn't afraid to get a bit technical. If you get excited about supporting developers, scaling cool blockchain projects, and working with a friendly international team — you'll fit right in! ### What you'll do * Be the go-to partner for your customers — from first call to long-term success. * Help to grow a portfolio and guide new users through onboarding and help them get the most out of Tatum. * Keep an eye on product usage and step in when someone needs help or a nudge. * Work closely with our tech teams to figure out solutions to tricky problems. * Suggest improvements and share customer insights (we love feedback!). * Look for opportunities to help customers grow with Tatum. ### Requirements * Minimum 3 years of experience in Customer Success, Account Management, or a client-facing SaaS role. * Experience working with API-based or developer-focused technologies. * General understanding of blockchain technology and Web3 environments. * Strong communication, relationship management, and stakeholder coordination skills. * Ability to work independently in a dynamically changing startup environment. * Proficient in using CRM, project management, and customer engagement tools. ### Preferred Qualifications * Previous experience in blockchain, fintech, or cloud infrastructure industries. * Technical background or familiarity with reading technical documentation. * Experience with enterprise customer accounts and long-term success planning. ### Why Join us? * A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience. * A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture. * A startup-minded environment where your ideas and contributions matter. * **Remote-friendly (US region)** - We prioritize both business and employee needs, ensuring flexibility in how and where you work. * **ESOP (Employee Stock Option Plan)** - Become a part-owner of our company and share in our success and potential profits. * **Flexible hours** - Work whenever it suits your personal schedule. No fixed hours for most positions. * **25 days off** - Take time to recharge and enjoy your vacation. * **Learning & Development budget** - Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey. 🚀 Ready to dive into an exciting role? Apply now and let's build something great together! #Blockchain #Tatum **Disclaimer:** We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships. When applying, mention the word **CANDYSHOP** to show you read the job post completely.