Customer Service Representative (German and English) at Binance

Customer Service Representative (German and English)

Location: Hungary, Budapest
Department: Customer Support – Customer Support
Commitment: Full-time, Remote
Workplace Type: Remote

About Binance

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About the Role

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chat and phone calls
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid, and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements

1+ years of proven customer-facing experience or experience as a customer service representative
Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders
Willing to work weekends and irregular hours which will include night shifts
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skills and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus

Why Binance

Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

When applying, mention the word CANDYSHOP to show you read the job post completely.