Customer Support Specialist

Job Description

About Morpho

Morpho is a leading Decentralized Finance (DeFi) lending protocol that recently secured $50 million from Ribbit Capital, a16z crypto, Coinbase Ventures, Variant, Brevan Howard, Pantera, Blocktower, and 50 others to build an open lending network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing explosive growth, with over $10 billion in deposits on the network, solidifying itself as the new standard for DeFi lending. Now, Morpho is scaling its team of contributors to establish itself as a cornerstone, not just of DeFi, but of a new internet-native financial system.

Our Mission

Morpho’s mission is to power human ambition with open access to capital. Human ambition has no borders, but the capital to fuel it does. Today’s financial system is closed and fragmented. No one sees all opportunities, most overpay, and some are excluded entirely. We believe capital should flow efficiently to where it’s needed most — giving anyone, anywhere, access to the best possible terms.

Location: Remote Americas

How We Work

We move fast on hard problems in a nascent market with no set playbook: navigating uncertainty is part of the job. You’ll be challenged: anyone can question work and decisions must be justified. We keep a high bar and match it with high support: we help each other unblock and share context openly, with low ego. More about our values: morpho.org/jobs.

Role

The mission of this role is to deliver world-class support to Morpho users and integrators across all time zones, ensuring they get fast, accurate answers and a seamless experience as the protocol scales globally.

Responsibilities

• Provide support to users and integrators (B2C/B2B) through Discord, Telegram, Intercom, and Slack to resolve queries promptly and build trust.
• Own and maintain documentation and community platforms (Discord, Intercom, Telegram, Slack, governance forum) to ensure information is accurate, accessible, and up to date.
• Analyze and document user issues and bugs using tools like Etherscan, Phalcon, and Tenderly to create clear bug reports for the engineering team.
• Engage proactively with users across time zones to anticipate common questions and reduce response times.
• Collaborate internally with engineering and product teams to surface product improvements and streamline internal processes.
• Build technical knowledge of Morpho's protocols, smart contracts, and DeFi mechanics to handle advanced questions autonomously and contribute to GitHub discussions.
• Follow up consistently on open requests and unresolved issues to ensure no user is left behind.

What Success Looks Like

In your first 30 days

You will gain a high-level understanding of how the Morpho network operates, familiarize yourself with user-facing tools (Discord, Telegram, Intercom, Slack), and learn Morpho's internal processes. You will demonstrate a customer-centric approach and stay organized across all support channels.

By Month 4–6

You will have strong knowledge of Morpho concepts and work autonomously on most user questions. You will begin diving into deeper technical topics around Morpho's logic and contracts, participate in GitHub repo activities (PR reviews and creation), and be fully autonomous with internal tooling and processes.

By Month 12

You will be a key interface between users, integrators, and the Morpho team, representing support excellence. You will proactively propose product and process improvements, level up technically to reduce the gap with engineers, and be a trusted resource for both users and internal teams.

Job Requirements

Competencies & Traits

• Adaptability: You thrive in a fast-moving, remote-first environment where priorities shift and context changes quickly across time zones.
• Ownership and Autonomy: You take full responsibility for support quality, do your own research to find answers, and act with initiative without waiting for direction.
• Team-first Mindset: You make life easier for internal teams, share credit, prioritize the mission over personal goals, and work transparently.
• Clear Async Communication: You communicate professionally, concisely, and effectively in writing, ensuring clarity across distributed teams.
• Empathy and Care: You genuinely care about users and integrators. Their understanding and success is Morpho's success, and it shows in every interaction.

Must-have Experience

• 3+ years of customer support experience
• 3+ years of experience in DeFi
• Deep understanding of DeFi protocols and blockchain technology
• Experience with customer support tools like Intercom
• Hands-on experience with tools like Etherscan, Phalcon, and Tenderly
• Fluent in English with professional, concise, and friendly communication skills
• Deep interest in Morpho and genuine curiosity to learn

Perks & Benefits

We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.

Equal Opportunity

We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.

Ready to shape the future of finance? When applying, mention the word CANDYSHOP to show you read the job post completely.