HR Admin (FTC)

Location: Spain, Portugal, Romania, South Africa, Poland, United Kingdom (Remote) Department: People – People Operations Workplace Type: Remote Relocation Available: No

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

Locations Supported 🌍

Spain
Portugal
Romania
South Africa
Poland
United Kingdom

About the Opportunity

We are seeking a detail-oriented HR Admin to join our People team on a fixed term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate recordkeeping. You will play a critical role in supporting the employee lifecycle — from onboarding new hires to coordinating offboarding processes — while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech oriented solutions are the default.

What You Will Do

Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new hire profile setup in Workday, Deel, and ADP.
Building processes and SOPs: Everyone here at MoonPay needs to think with a business operations mindset. You’ll be assessing our employee facing processes and looking at how we can make them scalable.
AI optimisation: Using Claude, Gemini enterprise and ChatGPT, envision and plan ways of reducing manual effort to deal with employee tickets.
Offboarding Administration: Process offboarding requests, ensuring documentation is completed and filed accurately.
Payroll support: Create and review monthly reports to inform our payroll manager around any changes across all payroll systems.
Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.

About You

3-6 years of experience in HR administration, People Operations, or a similar support role.
Strong organizational skills with a detail-oriented approach to data management.
Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems a plus).
Ability to build and test robust processes.
Ability to use AI to augment workflows, automate processes and analyse data.
Ability to manage multiple priorities in a fast-paced environment.
Excellent problem-solving skills and a proactive, service-oriented mindset.

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: