Manager, KYB Operations

## Manager, KYB Operations

**Locations:** Portugal - Remote / South Africa - Remote / India - Remote
**Department:** Operations – Customer Operations
**Workplace Type:** Remote

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### About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

**Why?** Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

**What we do:** MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

**Proven at scale:** Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

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### About the Opportunity

MoonPay is seeking a **Manager, KYB Operations** to lead the team responsible for onboarding, due diligence, and ongoing compliance review for partners and business customers across MoonPay and its subsidiaries. In this role, you will manage a team of KYB Analysts and own the day-to-day operational performance of the KYB function — from case quality and team productivity, to process improvement and cross-functional coordination. You are accountable for the team meeting KPIs, operating to a high standard, and continuously improving both the overall customer experience and how the work gets done. You will work closely with Compliance, Legal, Product, and Sales teams, and serve as a key escalation point and domain authority for KYB across the organization. This is a great opportunity for an experienced KYB leader to take on meaningful scope and cross-functional influence.

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### What You Will Do

- Manage, develop, and hire (as-needed) a team of KYB Operations Analysts, fostering high performance and operational rigor.
- Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations.
- Oversee the end-to-end KYB review process for all MoonPay products — ensuring quality, consistency, and compliance with policies.
- Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed.
- Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes.
- Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience.
- Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions.
- Act as the day-to-day domain authority on KYB for the team and adjacent functions — the go-to person for process questions, case escalations, and operational guidance.

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### About You

The right candidate is an experienced KYB operator who can lead a team with confidence and raise the bar on operational quality. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to work effectively across a complex stakeholder environment.

You hold a high bar for accuracy and compliance without creating bottlenecks, invest in your team’s development, and bring well-structured thinking to operational problems — not just identifying issues but proposing solutions.

#### Must-have experience and skills

- 5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services.
- Demonstrated experience managing or leading an operational team, with a track record of driving team performance.
- Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment.
- Strong process design skills — able to translate complex compliance requirements into clear, scalable operational workflows.
- Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.
- Clear and confident communication skills, with the ability to explain operational constraints and requirements to non-operational stakeholders.
- Experience working with compliance, legal, and product teams in a fast-paced, regulated environment.