Exchange Operations Specialist

Exchange Operations Specialist

Location: Sydney, Australia
Department: Engineering
Commitment: Full-time
Workplace Type: Hybrid

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About the Team

We are a team that designs, develops, maintains, and improves software for various venture projects—projects adjacent to our core businesses that are bootstrapped quickly with a lean team. You will be actively involved in designing various components behind scalable applications, from frontend UI to backend infrastructure.

About the Company

Crypto.com serves more than 70 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, we are committed to accelerating cryptocurrency adoption through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com, is a fully regulated Chicago-based derivatives exchange. It is unique as the first exchange where retail investors can become members directly, without a broker. Nadex lists innovative capped-risk derivatives contracts on a wide range of global financial markets.

In another bold move, Crypto.com acquired Nadex, founded in 2008, the premier US exchange for binary options, call spreads, and knock-outs. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

About the Role

We are seeking a motivated, creative, self-starting, and dynamic new member of the Exchange support team. You will safeguard the operation and administration of the Exchange and Clearing Organization while also innovating and automating processes and procedures. This is a great role for bright, talented people with aspirations to work in a niche and elite environment.

Responsibilities

• Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution.
• Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
• Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery.
• Support quality assurance testing to ensure service reliability and accuracy.
• Handle a wide variety of issues, both within and beyond the defined job description.

Requirements

• Ability to perform effectively in a mission-critical operational team environment.
• Proven track record of collaborating with internal departments to deliver exceptional customer service.
• Experience or familiarity with Linux servers is preferred.
• Willingness to provide periodic off-hours coverage.

Qualifications

• Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
• Strong understanding of sports trading operations, including market types, settlement rules, and common edge cases across major sports leagues.
• Product ownership mentality with experience gathering requirements, prioritizing features, and delivering operational tools.
• Excellent technical troubleshooting, problem-solving, interpersonal, verbal, and written communication skills.
• Ability to work rotational night shifts with weekend coverage; off-days provided on weekdays.
• Experience with sports data providers (strongly preferred).
• Experience with securities trading software (preferred).

Nice to Have

• 1–3 years of experience with Python scripting and API management.
• Expertise with cron jobs and scheduled task management in production environments, including monitoring and error handling.
• Experience pulling, processing, and structuring large datasets from APIs, webhooks, and real-time data feeds; familiarity with JSON, XML, and WebSocket streams.
• Track record of improving tools and building internal products that scale with team needs.

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Life @ Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
• Growth from within. We help develop new skill-sets that impact your personal and professional growth.
• Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
• One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up.
• Aspire career alternatives through us - our internal mobility program offers employees a new scope.
• Work Perks: crypto.com visa card provided upon joining.

Are you ready to kickstart your future with us?

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements.

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