Crypto.com
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Open Positions at Crypto.com
Crypto.com
Today
## Technical Business Analyst **Location:** Hong Kong, Hong Kong SAR **Department:** Corporate – Finance Technology **Commitment:** Full-time **Workplace Type:** Hybrid ### About the Team The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detail-oriented while multitasking across various exciting project scopes. ### Responsibilities * **Technical Discovery & Scoping:** Collaborate with cross-functional teams to translate complex business needs into detailed functional and technical specifications (BRDs/FRDs). * **Technical Documentation:** Develop and maintain comprehensive documentation. * **Process Optimization:** Conduct deep-dive business analysis to identify bottlenecks and quantify the impact of process improvements. * **UAT:** Lead User Acceptance Testing (UAT) for Finance systems, performing root-cause analysis on data discrepancies. * **Stakeholder Synthesis:** Act as the primary translator between non-technical business stakeholders and engineering teams to ensure alignment on deliverables. Manage stakeholder communication throughout the project lifecycle to ensure all key stakeholders are apprised of progress and issues are resolved in a timely manner. * **Solution Design:** Partner with IT and vendors to architect solutions that integrate system logic, data structures, and automation tools to solve business pain points. * **Risk & Logic Analysis:** Identify technical risks, data integrity issues, and system constraints early in the project lifecycle. ### Requirements * 5+ years of experience as a Technical Business Analyst, preferably within a fast-paced MNC, consulting firm or fintech startup. * Experience in SQL/Python and data visualization tools (e.g., Tableau, Power BI) for data analysis is an advantage. * A data-informed work style. * Strong problem-solving skills with the ability to "think outside the box" when navigating system limitations. * Prior experience in Finance Transformation/Process automation or the Crypto/Web3 industry is highly preferred. * Experience using AI-assisted coding/analysis tools or LLMs to accelerate documentation and data workflows is a plus. ### Life @ Crypto.com **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up. **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. **Work Perks:** crypto.com visa card provided upon joining. ***Are you ready to kickstart your future with us?*** ### Benefits * Competitive salary * Attractive annual leave entitlement including: birthday, work anniversary * Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up * Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. * Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ### About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. --- *We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.* **Apply for this job** *When applying, mention the word CANDYSHOP to show you read the job post completely.*
Today
## Information Security Compliance Senior Analyst **Location:** United States **Department:** Security – Information Security and Compliance **Workplace Type:** Remote At **Crypto.com**, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. ### About the Role As our Security Compliance Senior Analyst, you will be tasked with security compliance activities along with our journey. You are expected to take the initiative to assist us with several security compliance programs and certifications. You are required to address and review compliance gaps and give recommendations and support on remediation activities. You will also be trusted to provide technical advice to ensure that security compliance requirements are met throughout all business units. This role requires technical knowledge of network security, especially on-prem and cloud native architectures. A familiarity with US derivatives regulatory frameworks would be advantageous. ### Job Responsibilities: - Assist in our security compliance programs, including ISO27001, ISO27701, PCI-DSS, SOC2 Type 2, and local regulations - Participate in internal security and privacy assessments, internal and external audits, compliance certifications, and risk management - Provide complete and accurate responses to internal and third-party enquiries on security compliance - Perform security compliance assessment activities, including periodic technical, organizational, and third-party risk and control assessments, and managing remediation activities to completion - Design and manage necessary control and framework required to comply with international standards and US local regulations - Identify and drive process improvements for streamlining global security compliance operations ### Qualifications: - 3-5 years of experience in information security, privacy, IT audit or IT risk management related roles. - Prefer experience with one or more of the following: In-house security and privacy operations, conducting security control assessments, risk assessments or audits. - Prefer experience with any of the following: ISO27001, ISO27701, SOC1, SOC2, PCI, SOX, COSO, cloud technologies, and data protection regulations and requirements. - Ability to analyze and review US and Global privacy and information security compliance and provide guidance. - Holders of security-related certifications/qualifications will be an advantage: CISSP, CRISC, CISM, CISA, ISO27001 LA, CIPT, CIPP/E, or other relevant certifications - Experience leading compliance initiatives and working with auditors and/or external regulators ### It's a plus if you: - Have experience in information security and privacy management in virtual assets, fintech, online services, platform services, or global services. - Have experience in establishing information security and privacy framework to meet US regulations, (CFTC, FINRA, SEC, and other US based regulators.) - Are a strong commitment to personal learning and development - Are detail minded with an analytical mindset - Have good communication skills with an ability to explain complex technical issues to non-technical business users - Have prior experience with project management - Have an interest and understanding of Blockchain and AI technologies ### Salary Range $120,000 - $145,000 a year ### Life @ Crypto.com **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. ***Are you ready to kickstart your future with us?*** ### Benefits - Competitive salary - Attractive annual leave entitlement including: birthday, work anniversary - 401(k) plan with employer match - Eligible for company-sponsored group health, dental, vision, and life/disability insurance - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Our **Crypto.com** benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ### About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com
7 days ago
# Head of Compliance, Europe **Location:** Valletta, Malta **Department:** Compliance – Regulatory Compliance & Operations **Commitment:** Full-time **Workplace Type:** Hybrid ## About the Role Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate. The EU Compliance Officer will architect and lead the company’s regulatory compliance program and strategy across multiple jurisdictions, ensuring full alignment with evolving fintech and digital-asset regulations while embedding a culture of regulatory excellence, operational efficiency, and technology-driven transformation. The EU Compliance Officer will be responsible for supporting the company’s regulatory compliance obligations, including the management of regulatory examinations and compliance independent reviews / external audits, preparing and submitting regulatory reporting in support of various licenses, maintaining program documentation and tracking and driving finding, recommendations and observations. The role will lead a Compliance team ensuring robust policies and controls are in place and in line with regulatory change. The role will report to the company’s Board of Directors and will be a direct report to the Chief Compliance Officer of the group. ## Responsibilities ### Leadership - Lead compliance as a strategic enabler of growth, positioning the firm as a trusted, well-regulated innovator in global digital finance. - Build and oversee a regional compliance function spanning across key EU regulations (such as MiCA, EMI, DORA, CARF, etc….), licensing, and regulatory engagement. - Translate global compliance strategy into regional execution; ensure consistent frameworks across business units and markets. - Drive automation through RegTech and AI-enabled controls to enhance monitoring, risk analytics, and reporting. - Partner with product, operations, and technology teams to embed compliance by design in all workflows. - Provide the Executive Committee and Board with timely, data-driven compliance reports and strategic recommendations. ### Licensing - Assist with the license application processes in various jurisdictions within Europe. - Liaise with internal (ex: Legal, Compliance, ITSecurity, etc) and external (external counsel, consultants, etc) stakeholders to go through licensing applications, registrations and applicable reporting to regulatory bodies. - Ensure continuous compliance with licensing conditions. ### Regulatory Compliance - Serve as primary contact for regulators leading inspections, license maintenance, and policy reviews. - Identify areas of non-compliance or partial compliance of the business through a GAP analysis of applicable laws and regulations and prepare and implement an action plan to remedy any shortfalls. - Monitor and review all developments within the regulatory environment of the business; enforcing adherence to requirements; advising management on needed actions. - Ensure that any updates to the legislative and regulatory framework is communicated to all stakeholders and training provided thereto if required. - Assist with the periodic review of policies and training ensuring they are compliant with the applicable regulatory regime. - Continually and actively develop technical knowledge in relation to the regulatory framework governing the company and its activities. - Liaise with different departments to assure a world-class regulatory compliant regime. ### Compliance Monitoring Program - Manage internal compliance operational controls, carry out control testings, independent reviews and examinations as required. - Identify, highlight and manage regulatory risks, findings and recommendations identified internally, by independent reviews or examinations. - Facilitate the development and maintenance of the appropriate compliance culture within the Company. - Work with management and staff to ensure that the business implements and maintains suitable systems and controls to meet the regulatory requirements. - Perform any other duties and responsibilities required to ensure the company remains compliant with applicable regulations and licensing conditions. ### Reporting - Prepare compliance audit data by compiling and analysing internal information. - Liaise with other departments to prepare data required for the submission of reports requested by the regulators and business partners. - Respond in a timely and accurate manner to requests submitted by the regulatory authorities. ## Requirements - 12+ years’ experience in regulatory compliance within fintech, VASP, or payments. - **Must meet the "Fit and Proper" criteria set by the MFSA** and be eligible for approval (PQ’d) as a Key Function Holder. - Demonstrable and in-depth knowledge of EU regulatory regimes, including but not limited to MiCA, EMIR, DORA, AMLD 6, MFSA Rulebooks, etc. - Ability to distill and discern important information from regulatory guidance, statutes and regulations, audit findings, and other documents and determine how it impacts the company. - The understanding of regulatory requirements vs. “best practices” in compliance is critical. - Must be able to perform independently and with minimal supervision. - Strong organizational skills – must be multi-tasked oriented and able to balance pressure and deadlines with constantly changing priorities. - Strong written and verbal communication skills. - Ability to prioritise workload in line with tight deadlines and work effectively under pressure. - Proven track record leading multi-jurisdictional teams and managing cross-border regulatory relationships. - Strategic thinker fluent in both regulatory language and technology transformation. ## Salary Range €90,000 - €120,000 a year ## Life @ Crypto.com **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. **One cohesive team.** Engage stakeholders to achieve our ultimate goal: Cryptocurrency in every wallet.
7 days ago
# Money Laundering Reporting Officer, Europe **Location:** Valletta, Malta **Department:** Compliance – Regulatory Compliance & Operations **Commitment:** Full-time **Workplace Type:** Hybrid **Salary Range:** €90,000 - €120,000 a year ## About the Role Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate. The EU MLRO will be the sentinel of trust by protecting the company, our customers, and the wider financial ecosystem through precision, integrity, and intelligence-led compliance. The EU MLRO will be a Key Function Holder responsible for the independent oversight and management of the Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) framework for both the MiCA and EMI licensed entities. This senior role requires an expert understanding of the Maltese and EU regulatory landscape, specifically the obligations under the Prevention of Money Laundering Act (PMLA), PMLFTR, FIAU Implementing Procedures, the Markets in Crypto-Assets Regulation (MiCA), and the Electronic Money Directive (EMD)/PSD2. The role will report to the company’s Board of Directors and will be a direct report to the Chief Compliance Officer of the group. ## Responsibilities ### Leadership - Serve as the designated MLRO for the company. - Provide operational leadership to mentor the financial crimes team and foster a culture of accountability and vigilance. - Translate global compliance strategy into regional execution; ensure consistent frameworks across business units and markets. - Drive automation through RegTech and AI-enabled controls to enhance monitoring, risk analytics, and reporting. - Partner with product, operations, and technology teams to embed compliance by design in all workflows. - Provide the Executive Committee and Board with timely, data-driven compliance reports and strategic recommendations. ### Regulatory Reporting & Liaison (Core MLRO Function) - Serve as the primary point of contact for all AML/CFT matters with the FIAU and the MFSA. - Receive, assess, and investigate all internal Suspicious Transaction Reports (STRs) and Suspicious Activity Reports (SARs) cases. - Promptly determine and file SARs and STRs with the FIAU, maintaining the required confidentiality and secrecy. - Respond to requests for information (RFIs) from the FIAU and other competent authorities in a timely and accurate manner. ### AML/CFT Framework & Policy Management - Design, implement, and maintain a robust, risk-based AML/CFT Compliance Programme that is tailored to the distinct and combined risks of both the MiCA and EMI business models. - Ensure all AML/CFT policies, procedures, and internal controls are consistently updated to reflect changes in local and EU legislation, including the full implementation of the MiCA Regulation requirements for CASPs and EMT issuers. - Develop, maintain, and execute the annual Business Risk Assessment (BRA) and Customer Risk Assessment (CRA) for both regulated entities, with a particular focus on the unique ML/FT risks associated with virtual assets and payment services. ### Oversight & Monitoring - Supervise the Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring processes for all clients, ensuring adherence to the 'Fit and Proper' criteria as required. - Oversee and fine-tune the automated Transaction Monitoring Systems for both fiat payments (EMI) and crypto-asset transfers (MiCA), ensuring thresholds and rules are aligned with risk assessments and emerging typologies. - Implement AI-driven monitoring, blockchain-based transaction tracing, and typology modeling to identify emerging threats. - Conduct independent reviews, audits, and spot-checks of internal compliance procedures to identify and remediate any deficiencies or compliance gaps. ### Training & Culture - Develop and deliver regular, high-quality, and role-specific AML/CFT training programmes for all employees, the Board, and relevant outsourced parties, ensuring they understand their reporting obligations. - Cultivate a strong, ethical, and proactive AML/CFT compliance culture throughout the organisation. ## Requirements - Minimum 12 years’ experience in AML/CTF or financial-crime compliance, preferably as a formally approved MLRO or Deputy MLRO for a Malta-regulated entity (e.g., PSP, EMI, Credit Institution, or VFA Service Provider). - **Must meet the "Fit and Proper" criteria set by the MFSA and be eligible for approval (PQ’d) as the MLRO Key Function Holder.** - Demonstrable and in-depth knowledge of the regulatory framework for Electronic Money Institutions (EMI) and the forthcoming requirements of the MiCA Regulation for CASPs and/or EMT issuers. - Strong analytical, decision-making, and problem-solving skills with meticulous attention to detail. - Strong command of AML analytics, blockchain investigation tools, and typology development. - Ability to stay abreast of rapidly evolving regulatory changes, particularly in the crypto and payment sectors. - Ability to distill and discern important information from regulatory guidance, statutes and regulations, audit findings, and other documents and determine how it impacts the company. - The understanding of regulatory requirements vs. “best practices” in compliance is critical. - Must be able to perform independently and with minimal supervision. - Strong organizational skills – must be multi-tasked oriented and able to balance pressure and deadlines with constantly changing priorities. - Ability to prioritise workload in line with tight deadlines and work effectively under pressure. - Proven track record leading multi-jurisdictional teams and managing cross-border regulatory relationships. - Strategic thinker fluent in both regulatory language and technology transformation. - Excellent communication and presentation skills in English, capable of articulating complex compliance matters to the Board, staff, and regulators. - Excellent integrity, judgment, and regulatory communication skills. ## Life @ Crypto.com **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and career growth.
Crypto.com
9 days ago
## Senior Growth Manager, Paid Search **Location:** London, United Kingdom **Department:** Marketing – Growth **Commitment:** Full-time **Workplace Type:** Hybrid --- ### Responsibilities * Lead and direct all paid search campaigns across major platforms such as Google Ads, Microsoft Advertising, and Apple Search Ads. * Drive the expansion of our user base globally for both web and app, focusing on achieving high-quality, high-volume growth and maximizing return on investment. * Craft and implement cutting-edge paid search strategies. * Work closely with data science and SEO teams to ensure cohesive and integrated marketing strategies that align with business objectives. * Provide hands-on leadership in campaign execution, optimization, and reporting, while also mentoring and developing a team of search specialists. * Optimize large-scale, complex operations by utilizing industry-leading paid search methodologies, tools, and platforms to achieve superior performance. * Proactively manage budget allocation and pacing across campaigns to ensure optimal ROI and the successful achievement of key performance indicators. * Optimize creative assets, and improve conversion rates through the refinement of landing pages, ad copy, keywords, and audiences. * Stay ahead of industry trends, search engine updates, and evolving finance user behavior to ensure campaigns remain competitive and highly effective. * Conduct thorough competitive analysis and benchmarking to identify market opportunities and gaps within the financial sector, adjusting strategies as necessary. * Partner with data and analytics teams to build dashboards, analyze performance metrics, and identify trends, ensuring all strategic decisions are informed by actionable insights. * Prepare and present clear, comprehensive reports on campaign performance, market intelligence, and future strategies to key stakeholders and leadership. --- ### Requirements * **Educational Background:** A degree in Marketing, Business, Finance, or a related field. * **Extensive Experience:** A minimum of 5 years of professional experience in paid search marketing, with an excellent track record in web and app growth. * **Industry Advantage:** Prior experience in Finance and Tech is a plus. * **Platform Use:** Demonstrated deep expertise in Google Ads, Apple Search Ads, and SA360, coupled with proven success in scaling campaigns globally. * **Innovation Mindset:** A demonstrable passion for innovation, continuous learning, and driving excellence within the paid search landscape. * **Analytical Mindset:** Possess a strong analytical mindset, with the ability to effectively interpret data and translate insights into actionable strategies. * **Financial Management:** Proven experience in effectively managing multi-million dollar budgets across diverse channels and platforms to achieve ambitious growth targets. * **Leadership Capabilities:** Leadership and team management skills, including the capacity to mentor, inspire, and guide a team while also excelling as an individual contributor and leading by example. * **Communication Skills:** Confident communication and presentation abilities, enabling the clear expression of performance metrics and strategic direction to senior stakeholders. --- *We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.* **Apply for this job** When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Crypto.com
21 days ago
# Product Manager (AI) **Location:** Hong Kong, Hong Kong SAR **Department:** Product Management & Product Design – Product Management **Commitment:** Full-time **Workplace Type:** Hybrid Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. ## About the Role We are seeking a visionary **Product Manager** to join our Product team, leading the charge in integrating cutting-edge artificial intelligence across the **Crypto.com App**. In this role, you will act as the strategic bridge between our AI capabilities and the core user experience. You will collaborate deeply with Product Managers across the entire ecosystem to embed intelligence into the fabric of our features—ranging from optimizing user onboarding and KYC flows to deploying sophisticated, AI-driven insights that empower user decision-making. Your mission is to move beyond standalone tools, instead architecting a cohesive AI strategy that drives both operational excellence and a deeply personalized, intuitive journey for millions of global users. The ideal candidate possesses a strong understanding of generative AI technologies and data infrastructure, with a proven ability to lead cross-functional initiatives. While familiarity with crypto trading ecosystems is a plus, a passion for redefining the fintech experience through AI is essential. ## Responsibilities - **Strategic Collaboration:** Partner with Product Leads across the Crypto.com App to identify opportunities for AI integration, ensuring a unified and intelligent user experience across all feature verticals. - **Product Vision & Roadmap:** Define and drive the strategy for customer-facing AI and data products, balancing long-term innovation with immediate operational wins. - **AI Integration & Excellence:** Work alongside AI/ML researchers to integrate generative AI models (LLMs) into core features, ensuring high standards for response quality, relevance, and latency. - **Cross-Functional Leadership:** Lead multidisciplinary teams—including Engineering, Data Infrastructure, and Design—to translate complex AI capabilities into intuitive, mobile-first requirements. - **Operational Intelligence:** Scale AI-powered support tools and automated verification flows (KYC) to enhance efficiency while maintaining a frictionless user experience. - **Data-Driven Iteration:** Define success metrics and monitor product performance to drive continuous, rapid experimentation and feature optimization. - **Trust & Security:** Ensure all AI-driven products adhere to global standards for data privacy, reliability, and ethical AI practices. ## Requirements - **Experience:** 3+ years of experience in Product Management, specifically within AI, fintech, or high-growth data platform environments. - **AI/ML Literacy:** Strong understanding of generative AI fundamentals, including prompt engineering, model limitations, and the nuances of deploying LLMs in a production environment. - **Collaborative Mindset:** Proven ability to influence and collaborate with diverse product teams to bring complex, multi-layered features to life. - **Technical Familiarity:** Experience with AI Agent tooling (e.g., Alfred AI) and optimizing user verification or support workflows through automation. - **Strategic Execution:** Ability to manage high-level strategy while maintaining a hands-on approach to product delivery and detail-oriented execution. - **User-First Mindset:** A passion for translating sophisticated technical solutions into impactful, easy-to-use experiences for a global audience. - **Domain Knowledge:** Previous experience delivering customer-facing AI products is highly preferred. Familiarity with crypto ecosystems is a plus. - **Education:** Bachelor’s degree in a technical or business field; advanced degrees (Masters/MBA) are a plus. ## Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. ***Are you ready to kickstart your future with us?*** ## Benefits - Competitive salary - Medical insurance package with extended coverage to dependents - Attractive annual leave entitlement including: birthday, work anniversary - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. - Work Perks: **Crypto.com** visa card provided upon joining Our **Crypto.com** benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ## About Crypto.com Founded in 2016, **Crypto.com** serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, **Crypto.com** is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.
23 days ago
# Affiliate Marketing Lead, USA (Sports Predictions) **Location:** United States **Department:** Marketing – Growth **Commitment:** Full-time **Workplace Type:** Remote ## About the Role This is a foundational, high-autonomy role responsible for establishing and accelerating the affiliate acquisition channel for Crypto.com's sports predictions product. This team member will act as an entrepreneurial self-starter expected to design, implement, and scale the program from the ground up within the US regulated derivatives and predictions landscape. The Affiliate Marketing Lead will be accountable for driving significant channel growth, with core KPIs focused on Brand Awareness, New Customer Acquisition, and Trading Activity. Success in this role requires rapid execution, robust negotiation skills, and the ability to capture revenue during critical sporting windows. ## Responsibilities ### Program Foundation & Strategy - **Foundational Build:** Own the entire affiliate program lifecycle, transitioning rapidly from partner identification and recruitment to establishing management and optimization processes for the sports predictions product. - **Diversified Sourcing:** Identify and integrate a broad spectrum of partners, including sports publications, display networks, sub-affiliate networks, and strategic API/widget integrations. - **Vendor/Agency Management:** Collaborate with or manage specialist external agencies to execute segments of the partnership strategy, ensuring output meets compliance and performance standards. - **Incentive Development:** Partner with the Sports Prediction Growth Hacker to design, test, and implement bespoke affiliate incentives and campaign mechanics. - **Positioning:** Integrate the product voice and positioning across all affiliate touchpoints and provide a continuous partner feedback loop to the marketing team to refine US market positioning. ### Rapid Execution and Revenue Capture - **Event-Driven Growth:** Drive aggressive promotion of key sports events and prediction markets to ensure critical revenue periods are maximized across the partner portfolio. - **High-Velocity Execution:** Maintain a rapid pace to align with product development cycles, ready to promote new features and "Top X in Y sport" markets at short notice. - **Risk and Volatility Management:** Adapt swiftly to unexpected changes in state or federal regulations, product feature availability, and volatility-driven budget adjustments. ### Compliance Leadership and Vetting - **Regulatory Problem-Solving:** Act as the primary interface for compliance, collaborating with Legal and Compliance teams to overcome ambiguities and implement scalable, compliant solutions. - **Due Diligence:** Manage the partner vetting process, ensuring regular exchange of affiliate data with the Compliance department. - **Content Monitoring:** Utilize Impact.com regulated compliance software to review partner content against prohibited keywords and legal guardrails. ### Cross-Functional Influence and Communication - **Stakeholder Reporting:** Utilize Tableau and Impact.com reporting to measure and communicate growth and channel value to senior leadership. - **Event Representation:** Attend key US-based industry events and conferences alongside the team to recruit partners and represent the product. ## Requirements - 5+ years of experience managing and building affiliate programs, specifically within US Sports Betting (OSB), financial services, or regulated gaming. - Proven experience in building an affiliate program from scratch or launching a new acquisition channel in a highly regulated market. - Expert technical proficiency with Impact.com is a must. - **Commercial Closing Skills:** A strong negotiator able to rapidly secure mutual partnership agreements and manage agency relationships. - **Self-Starter Temperament:** Ability to thrive under pressure, meet tight deadlines, and find solutions in ambiguous environments. ## It's a plus if you have the following - Technical proficiency with AppsFlyer or similar mobile attribution platforms. - Experience working with API/widget integrations and non-traditional partner types. - Experience navigating US state-level considerations for gaming or financial products. ## Salary Range $110,000 - $130,000 a year ## Life @ Crypto.com - **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. - **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. - **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. - **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. - **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. - **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up. - **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. *Are you ready to kickstart your future with us?* ## Benefits - Competitive salary - Attractive annual leave entitlement including: birthday, work anniversary - 401(k) plan with employer match - Eligible for company-sponsored group health, dental, vision, and life/disability insurance - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ## About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform.
23 days ago
# Influencer Marketing Lead (Sports Predictions) **Location:** United States **Department:** Marketing – Growth **Workplace Type:** Remote ## About the Role This is a foundational, high-autonomy role responsible for owning the influencer channel and strategy for the sports predictions product. The lead will act as an entrepreneurial self-starter expected to design, implement, and scale the program from the ground up within the US regulated derivatives and predictions landscape. This role will have the flexibility to utilize diverse commercial models to secure top-tier influencer talent. The ideal candidate is a strategic expert in the US influencer landscape, capable of managing both Macro celebrities and niche emerging sports analysts across social platforms and podcasts. ## Responsibilities ### Full-Funnel Strategy - Collaborate with stakeholders on the design of the influencer roadmap and strategy for our sports prediction product. - Execute the plan to balance top of funnel awareness with bottom funnel customer acquisition. ### Multi-platform Management - Source and manage a diverse portfolio of talent across all major social media channels (X, YouTube, TikTok, Twitch), including Podcasts and non-traditional influencer channels. ### Commercial Negotiations - Execute a range of deal structures (CPA, Rev-Share, Flat fee and Gifting), ensuring all partnerships remain efficient against a target CPM. ## Creative and Technical Execution ### Campaign Collaborations - Work alongside the Sports Prediction Growth Hacker to integrate influencers into campaigns, bespoke incentives, and event-specific promotions. ### Whitelisting & Amplification - Manage influencer whitelisting and paid media amplification to extend content reach, utilizing platforms like Meta ads manager to optimise performance. ### Community Integration - Collaborate with the internal community management team to ensure influencers are authentically integrated into the community strategy for the product. ## Compliance Leadership and Vetting ### Regulatory Problem-Solving - Act as the primary interface for Legal and Compliance teams to overcome ambiguities and implement scalable, compliant solutions. ### Vetting and Due Diligence - Own the influencer vetting process, ensuring all talent aligns with the legal department’s requirements and advertising standards. ### Operational Excellence - Maintain clear documentation of influencer compliance workflows, providing a feedback loop to stakeholders. ### Live Content Guardrails - Partner with the legal and compliance teams to draft and implement guidelines for live-streamed and unscripted content, ensuring the product and content remains compliant. ## Cross-Functional Influence and Reporting ### Stakeholder Reporting - Utilize Tableau and Impact.com reporting to measure and communicate growth and channel value to senior leadership. ### Event Representation - Attend key US-based industry events and conferences alongside the team to recruit partners and represent the product. ### Hybrid Execution - Balance direct influencer outreach with the management of specialist external agencies to scale the influencer program rapidly and meet different targets. ## Requirements - 5+ years of experience in Influencer Management, with a proven track record in the US Sports Betting (OSB), financial services, or regulated gaming sectors. - Deep understanding of the US influencer landscape, including experience managing talent of various types and sizes. - Proven experience in building an influencer program from scratch or launching a new acquisition channel in a highly regulated market. - Expert technical proficiency with influencer management tools like Impact.com creator or similar platforms for attribution and tracking. - A strong negotiator able to rapidly secure influencer agreements and manage agency/talent manager relationships. - Self-Starter Temperament: Ability to thrive under pressure, meet short deadlines, and find solutions in ambiguous environments. - Comfortable in a high-volatility environment where product features and budget may change rapidly. ## It's a plus if you have - Technical proficiency with Podcast advertising and host-read sponsorships. - Experience working with live stream influencers (Youtube, TikTok, Twitch) and navigating real-time compliance risks. - Background in navigating US state-level considerations for gaming or financial products. ## Salary Range $110,000 - $130,000 a year ## Life @ Crypto.com **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up. **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. *Are you ready to kickstart your future with us?* ## Benefits - Competitive salary - Attractive annual leave entitlement including: birthday, work anniversary - 401(k) plan with employer match - Eligible for company-sponsored group health, dental, vision, and life/disability insurance - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Crypto.com
26 days ago
# VIP Relationship Manager **Location:** Los Angeles, California **Department:** Marketing – Growth **Workplace Type:** Remote **Location note:** We’re targeting candidates based in Los Angeles or Southern California. At Crypto.com, our growing VIP team is looking for a Relationship Manager to serve as the dedicated partner and internal advocate for a portfolio of our most valuable clients. This role is for someone who instinctively understands what these clients value most - prioritizing discretion, anticipating needs, and taking the initiative rather than simply providing reactive support. You will be responsible for developing a deep understanding of your client portfolio to drive loyalty, while also proactively hunting and acquiring new high-value business to expand our ecosystem. Operating within a remote, fast-paced environment, you will combine an elite service standard with a start-up growth mindset, directly influencing the development of a best-in-class VIP experience. ## Responsibilities - Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact - Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals - Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand - Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential - Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients - Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader - Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry ## Requirements - 4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry. - You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals - You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships - You don’t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth, - You understand how to use hospitality and events as a platform for meaningful connection and business development - You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves ## Salary Range **$80,000 - $110,000 a year** *Starting salary will range from $80,000 to $110,000 (depending on experience), plus variable pay* *OTE (to include variable pay) will be $124,000 to $169,000* ## Life @ Crypto.com - **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. - **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. - **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. - **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. - **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. - **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up - **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. ***Are you ready to kickstart your future with us?*** ## Benefits - Competitive salary - Attractive annual leave entitlement including: birthday, work anniversary - 401(k) plan with employer match - Eligible for company-sponsored group health, dental, vision, and life/disability insurance - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ## About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. *We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation.*
28 days ago
## Treasury Associate, Data & Automation **Location:** Hong Kong, Hong Kong SAR **Department:** Corporate – Treasury **Level:** Executive **Workplace Type:** Hybrid ### About the Team The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detail-oriented while multitasking across various exciting project scopes. ### Responsibilities - Design and develop automated workflows and solutions to streamline repetitive financial tasks and boost efficiency - Analyze blockchain & financial data and identify trends to support strategic decisions - Collaborate with cross-functional teams including Engineering, Products etc. to develop or refine tech-driven financial solutions - Prepare reports and dashboards using tools like Excel, SQL, or Python to visualize insights - Integrate AI models into business processes, ensuring practical application and measurable outcomes - Communicate initiative progress and results to senior leadership, focusing on business value and strategic alignment ### Requirements - Graduate degree in computer science, finance, economics, or other quantitative fields - 1-3 years of experience in data analytics, automation or advanced data solution - Solid experience in ETL process and BI tools (e.g. Tableau, Power BI etc.) - Excellent in writing complex SQL and complicated business data logic - Solid understanding of financial products and markets - Good knowledge of fintech trends like blockchain, digital payments, and AI in finance - Strong communication and stakeholder management skills --- ### Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope. Work Perks: crypto.com visa card provided upon joining ***Are you ready to kickstart your future with us?*** ### Benefits - Competitive salary - Attractive annual leave entitlement including: birthday, work anniversary - Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up - Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. - Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ### About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. --- *We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.* **Apply for this job** *When applying, mention the word CANDYSHOP to show you read the job post completely.*
35 days ago
## Customer Experience Associate with English (Night shift), Bulgaria **Location:** Sofia, Bulgaria **Department:** Customer Care – Customer Experience **Commitment:** Full-time **Workplace Type:** On-site --- ### Job Responsibilities: - Acts with honesty, integrity, and knowledge in supporting and strengthening the company’s culture, values, and mission. - Manages incoming contacts from existing or potential customers. - Initiates outbound contacts to existing or potential customers. - Identifies and assesses customers’ needs to achieve satisfaction. - Resolves product or service problems by clarifying the customer's request, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. - Follows communication procedures, guidelines, and policies for interactions with both internal and external customers. - Meets personal and team targets. - Maintains customer records by updating account information. - Recommends potential products or services to management by collecting customer information and analyzing customer needs. - Prepares product or service reports by collecting and analyzing customer information if required. - Contributes to team effort by accomplishing related results as needed. - Works with line managers and respective functions to ensure proper customer service is delivered. - Handles changes. - Goes the extra mile to engage customers. - Executes other tasks related to the fulfillment of all described duties. --- ### Job Requirements: - High school diploma. - Experience in a relevant customer support role is mandatory. - Experience in the fintech field is not mandatory. - Ability to work on late/night shifts. - Reasonable understanding of the company’s business, its technical, financial, and organizational structure. - Ability to communicate effectively with people at all levels both inside and outside the company, with strong written and verbal communication skills. - Excellent organizational, decision-making, and problem-solving skills, with the ability to work independently and in a team. - Integrity, initiative, perseverance, discretion, respect for personal dignity and rights, interest in financial technologies and services, and motivation for the role. - Proficiency in English. - Excellent computer literacy. --- ### Life at Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help develop new skill-sets that impact your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal: Cryptocurrency in every wallet. *Are you ready to kickstart your future with us?* ### Benefits - Competitive salary. - Medical insurance package with extended coverage to dependents. - Attractive annual leave entitlement including birthday and work anniversary. - Aspire career alternatives through our internal mobility program, offering a diverse scope. - Work Perks: Crypto.com visa card provided upon joining. Our Crypto.com benefits packages vary depending on region requirements. You can learn more from our talent acquisition team. --- ### About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer. We are committed to creating an environment where opportunities are presented to everyone fairly and transparently. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. --- **AI Disclaimer:** We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation by providing recommendations but do not replace human judgment. Final hiring decisions are made by humans who consider the insights generated by the tools along with other relevant information. For more details about how your personal information is processed, please contact us. --- **Apply for this job** *When applying, mention the word CANDYSHOP to show you read the job post completely.*
Crypto.com
37 days ago
# AI and Automation Engineer **Location:** Hong Kong, Hong Kong SAR **Department:** Engineering **Workplace Type:** Hybrid ## About the Role We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting-edge AI-powered automation solutions, primarily focused on enhancing our Client onboarding, operational efficiency and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows. ## Key Responsibilities * **Customer Support Automation & Chatbots:** * Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation. * Integrate AI models with existing support channels and backend systems. * **Generative AI & RAG Implementation:** * Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for accurate, context-aware responses. * Experiment with and integrate various Large Language Models (LLMs) and foundation models. * **KYC & Financial Automation:** * Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging. * Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions. * **Software Development:** * Write clean, efficient, and well-documented code using Python for machine learning models, automation scripts, and system integrations. * Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver solutions. * **Agentic AI & Workflow Management (A Plus):** * Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi-step automation workflows. ## Required Qualifications * **Experience:** Minimum of 3-5 years of professional experience in software development, AI engineering, or automation focused roles. * **Programming:** Strong hands-on experience with Python and relevant libraries (e.g., NumPy, pandas, scikit-learn, TensorFlow/PyTorch). * **AI/ML:** Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service. * **GenAI/RAG:** Practical experience implementing Generative AI solutions and building RAG architectures. * **Domain Knowledge:** * Direct experience with customer support automation and developing AI customer chatbots. * Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation. ## Preferred Qualifications (The "Nice-to-Haves") * Experience with AI workflow software such as Dify, n8n, or other frameworks for building Agentic AI systems. * Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services. * Experience with containerization (Docker, Kubernetes). ## Life @ Crypto.com * **Empowered to think big.** Try new opportunities while working with a talented, ambitious and supportive team. * **Transformational and proactive working environment.** Empower employees to find thoughtful and innovative solutions. * **Growth from within.** We help to develop new skill-sets that would impact the shaping of your personal and professional growth. * **Work Culture.** Our colleagues are some of the best in the industry; we are all here to help and support one another. * **One cohesive team.** Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. * **Work Flexibility Adoption.** Flexi-work hour and hybrid or remote set-up. * **Aspire career alternatives through us** - our internal mobility program offers employees a new scope. * **Work Perks:** crypto.com visa card provided upon joining. Are you ready to kickstart your future with us? ## Benefits * Competitive salary * Attractive annual leave entitlement including: birthday, work anniversary * Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up * Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. * Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. ## About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Crypto.com
40 days ago
# Compliance Monitoring Manager, Malta **Location:** Saint Julian's, Malta **Department:** Compliance – Regulatory Compliance & Operations **Commitment:** Full-time **Workplace Type:** Hybrid ## Job Description We are looking for a proactive, highly knowledgeable, and experienced Compliance Monitoring Manager to join our growing team in Malta. This role is designed for a professional with a deep understanding of compliance regulations and strong practical experience within EU regulatory frameworks. The successful candidate will be responsible for managing and continuously enhancing the Compliance Monitoring Programme, overseeing quality assurance of monitoring activities, and ensuring that internal policies, procedures, and controls operate effectively and in line with all applicable regulatory requirements. You will also support broader regulatory compliance activities, including licensing obligations, consumer protection, operational resilience, financial crime prevention, and data protection. You will work closely with the Compliance Officer and senior stakeholders to ensure the business operates in line with applicable regulatory requirements, while identifying areas for improvement and driving continuous enhancement of the compliance program. ## Responsibilities ### Compliance Monitoring & Assurance - Lead the end-to-end Compliance Monitoring Programme, ensuring it is risk-based, methodologically sound, and aligned with regulatory expectations (MFSA, FIAU, EBA, FATF). - Design, plan, and execute monitoring reviews, including thematic reviews, control testing, process walkthroughs, transaction testing, sampling, and deep-dive investigations. - Develop detailed testing methodologies, including test scripts, sampling frameworks, control matrices, and documentation standards. - Identify and assess control deficiencies, root causes, and regulatory breaches, providing clear and actionable recommendations. - Track, follow up, and validate remediation, ensuring corrective actions are fully implemented and effective. - Regularly review and enhance the Compliance Monitoring Framework, ensuring alignment with business growth, regulatory updates, and emerging risks. - Ensure all monitoring work is thoroughly documented, traceable, evidence-based, and stored in accordance with audit and regulatory standards. - Prepare high-quality monitoring reports and Management Information for senior management and governance committees. - Maintain a monitoring dashboard and audit-ready documentation for internal audit and regulatory inspections. - Support cross-functional assurance activities, ensuring alignment with risk management, internal audit, and operational teams. ### Regulatory Compliance Support - Monitor and interpret regulatory developments at EU and national levels, particularly under MiCA, DORA, PSD2/PSD, EBA guidelines, MFSA Rulebooks, and FIAU Implementing Procedures. - Assess regulatory updates for business impact and support the implementation of new controls and policies. - Develop and maintain compliance policies, procedures, and internal control frameworks. - Support internal audits, regulatory examinations, and supervisory engagements. - Participate in risk assessments and contribute to the Compliance Risk Assessment. - Support continuous improvement of the compliance culture across the organization. ## Requirements - Degree in Law, business, or a related field. - Minimum 4 years of in-depth experience within a regulated entity in Malta (e.g., credit or financial institution, CASP, EMI, PI) as a Compliance Monitoring, Regulatory Compliance Manager, or similar role. - Solid, in-depth knowledge of EU regulatory frameworks, including financial services law, MiCA, DORA, PSD, and digital finance regulations. - Proven experience in developing and implementing compliance programmes, control frameworks, and monitoring methodologies. - Strong interpersonal skills with the ability to work collaboratively across departments. - Excellent analytical, drafting, and presentation skills. - High ethical standards, sound judgment, and the ability to maintain independence while supporting business goals. - Experience with compliance tools (e.g., transaction monitoring, screening, risk scoring). - Industry certifications such as CAMS, ICA Diploma, or equivalent. - Knowledge of risk management. --- *We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.* **Apply for this job** When applying, mention the word **CANDYSHOP** to show you read the job post completely.