Revenue Operations Associate (L2)

Location: Malaysia
Department: Sales
Commitment: Full-time
Workplace Type: Remote

About CoinGecko

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

We practice transparent salaries and a level structure at CoinGecko:

• The salary for this position is RM9,938 per month.
• Learn more about our level structure at CoinGecko's Career Progression.

Note: This is a remote-first role based in Malaysia, and only candidates based in Malaysia will be considered.

Job Responsibilities

• Sales Process Optimization: Maintain sales process documentation and playbooks. Gather data to support the analysis of sales activities and help identify areas for improvement.
• Revenue Analytics & Insights: Update and maintain existing operational dashboards. Prepare regular performance reports by pulling and organizing data from various sources to highlight key trends.
• Sales Strategy & Planning: Provide data and analysis to support the team's strategic planning and the development of the annual operations roadmap.
• Sales Forecasting & Pipeline Management: Contribute to the weekly forecasting process by validating data, maintaining pipeline hygiene, and generating reports for review.
• Commercial Operations & Standardization: Generating quotes and proposals based on established pricing frameworks. Process deal requests to ensure they comply with standard discounting and agreement guidelines.
• CRM & Tech Stack Management: Serve as a go-to resource for day-to-day CRM support and user questions. Uphold productivity initiatives by supporting the rollout of tool enhancements.
• Sales Enablement: Support sales enablement initiatives by updating training materials and maintaining the sales collateral library to ensure it is current.
• Lead Management: Administer the day-to-day lead assignment and routing processes within the CRM, ensuring timely and accurate distribution.
• Data Integrity & Governance: Execute regular data cleanup tasks and audits according to established guidelines to ensure the quality of CRM data.
• Commission Administration: Handle key administrative tasks for sales incentive plans by pulling performance data and preparing reports for calculation and review.
• Programme & Project Management: Contribute to operational projects by completing assigned tasks, tracking progress, and providing status updates to the team.
• Collaboration: Work with team members from Sales, Marketing, and Finance to provide operational support and handle data requests and project tasks.
• Market Research: Conduct analysis on industry trends and competitive positioning to provide the team with insights that help refine the go-to-market strategy.
• Coaching: Assist in mentoring and training interns/junior team members. Provide feedback on their work and contribute to knowledge-sharing activities within the team.
• You are required to support any ad hoc tasks as required by the company.

Job Requirements

• Proven Ability: You have 2-3 years of experience in sales operations, business operations, or a similar analytical role.
• Education: Bachelor’s degree in Business, Finance, Analytics, or a related field is a plus.
• Product Knowledge: You have a deep understanding of B2B sales motions and the SaaS industry.
• Process & Systems Knowledge: You have a good understanding of sales processes and funnels and experience working within established operational systems.
• Familiarity with Data Tools: You are proficient in CRM tools (HubSpot) and have strong skills in spreadsheets (Excel/Google Sheets) for data organization and analysis.
• Familiarity with RevOps Tools: You have experience with or exposure to the sales and marketing technology landscape.
• Analytical Skills: You have strong analytical skills with the ability to gather, organize, and report on data accurately and efficiently.
• Project Management: You have excellent organizational skills with a proven ability to manage assigned tasks, prioritize work effectively, and meet deadlines. You possess high attention to detail, accuracy, and quality, ensuring top execution standards.
• Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.
• Communication: You can build strong relationships and communicate effectively with stakeholders. You can clearly articulate data and process recommendations.
• Leadership: You are a natural leader who influences and collaborates with stakeholders at all levels. You are able to work independently, drive improvements, and foster team growth.
• Growth Mindset: You have strong critical thinking and problem-solving skills, balancing constraints with business needs.
• You are passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies.
• Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Perks at CoinGecko

• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.
• Comprehensive Insurance Coverage: We provide life, medical, and critical illness insurance.
• Flexible Benefits: You will be allocated an allowance to support your learning and growth, meals, transportation, and any other work-related expenses.
• Flexible Leave: Take time off when you need it with our flexible leave policy.
• Apple Equipment: You will be provided with a Macbook to help you do your best work.