Software Engineer - AI Innovation

Location: Taipei, Taiwan
Department: Engineering
Workplace Type: Hybrid

About the Role

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting-edge AI-powered automation solutions, primarily focused on enhancing our Client onboarding, operational efficiency and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows.

Key Responsibilities

• Customer Support Automation & Chatbots:
  • Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation.
  • Integrate AI models with existing support channels and backend systems.
• Generative AI & RAG Implementation:
  • Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for accurate, context-aware responses.
  • Experiment with and integrate various Large Language Models (LLMs) and foundation models.
• KYC & Financial Automation:
  • Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging.
  • Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions.
• Software Development:
  • Write clean, efficient, and well-documented code using Python for machine learning models, automation scripts, and system integrations.
  • Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver solutions.
  • Revisit the development process to fix bugs or address issues.
• Agentic AI & Workflow Management (A Plus):
  • Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi-step automation workflows.

Required Qualifications

• Strong proficiency in backend programming languages, especially in Python and NodeJS, In-depth knowledge of Python/Nodejs syntax, and frameworks (e.g., Django, Flask, FastAPI, NestJS).
• Expertise in SQL: Solid understanding of relational database concepts, SQL querying, and database optimization techniques.
• AI/ML: Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service.
• GenAI/RAG: Practical experience implementing Generative AI solutions and building RAG architectures.
• Domain Knowledge:
  • Direct experience with customer support automation and developing AI customer chatbots.
  • Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation.

Preferred Qualifications (The "Nice-to-Haves")

• Kubernetes/Docker, Applied AI Development experience
• Proficient in speaking English and experienced in collaboration with global teams.
• Strong desire for doing things better and faster, attention to detail and holding strong responsibility to his/her tasks.
• Open to challenges and eager to learn.
• Able to work under pressure, fast learner and able to adapt changing priorities within a fast-moving industry.

Life @ Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
• Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
• Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
• One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us - our internal mobility program offers employees a new scope.
• Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.