Bitso

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4 Open Positions

Open Positions at Bitso

Head of Revenue & Sales

Bitso

Today

full time

remote in brazil

<div id="content" class=""> <div class="content-intro"> <h4 class="p1">Working At Bitso</h4> We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. </div> <pre><code><h2>Your Purpose </h2> </code></pre> The Bitso Business Head of Revenue will be responsible for leading and managing all aspects of Bitso Businessâ sales operations. This position plays a critical role in driving revenue growth, expanding market share, and ensuring the sales teams achieve their targets and objectives for all our markets and product lines. Reports To COO Who You Are <ul> <li>Proven English and Spanish fluency.</li> <li>10+ years of progressive commercial leadership experience, including managing sales teams and overseeing international markets</li> <li>Proven track record achieving revenue targets and driving business growth</li> <li>Strong leadership and team-building skills</li> <li>Exceptional strategic thinking and problem-solving abilities</li> <li>Analytical mindset with the ability to use data and metrics to drive decision-making.</li> <li>Experience building a commercial function from scratch</li> <li>Experience in financial services in emerging markets. LATAM and Payments experience are preferred.</li> <li>Expertise in CRM platforms, with a preference for HubSpot</li> </ul> What You Will Do <ul> <li> Sales Strategy Development: Develop, refine, and execute the business unitâs sales strategy in alignment with overall business objectives. This includes market analysis and customer segmentation, pricing strategies, and sales forecasting, providing accurate sales forecasts to support financial planning and resource allocation.</li> <li> Revenue Growth: Develop and implement revenue growth strategies, including hunting and farming tactics, upselling, cross-selling, and expansion into new markets or product lines.</li> <li> Team Leadership: Recruit, hire, train, and mentor a high-performing sales team. Set clear expectations and goals, provide regular feedback, and create a positive and results-driven sales culture.</li> <li> Sales Performance Management: Monitor and analyze sales team performance, track sales KPIs, and implement corrective actions as needed to ensure sales targets are met or exceeded.</li> <li> Sales Process Optimization: Continuously improve the sales process, from lead generation and qualification to deal closure and customer success, to maximize efficiency and effectiveness. Stay current with sales technology trends and tools, optimizing CRM systems and other software to streamline sales processes and enhance productivity.</li> <li> Customer Relationship Management: Build and maintain strong customer relationships, focused on key accounts. Ensure customer satisfaction and retention through exceptional service and support.</li> <li> Market Expansion: Identify and pursue new market opportunities and partnerships to grow the company's customer base and revenue streams. This entails building a close partnership with the Product organization, effectively collaborating towards business outcomes.</li> <li> Budget Management: Manage the sales budget effectively, optimizing resource allocation for maximum ROI.</li> <li> Cross- company collaboration: collaborate closely with other departments, such as marketing, product development, Legal, Compliance, Operations and Customer Support, to ensure alignment and support for sales initiatives. </li> </ul> Your Team Teams include Sales, Account Management, Lead Generation and Sales Operations. Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you. #LI-Remote <pre><code><div class="content-conclusion"> </code></pre> <h4 class="p1">Who We Are</h4> With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and weâre committed to making it useful by providing equal access to safe and intuitive financial products. When we hire people for our team, we specifically test for the following traits in addition to our cultural values: <ul class="ak-ul" data-indent-level="1"> <li> Mission-Driven: We seek individuals who are passionate about crypto and Bitsoâs mission and resilient in facing industry challenges </li> <li> High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility. </li> </ul> <ul class="ak-ul" data-indent-level="1"> <li> Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity. </li> <li> Self-Management: We look for individuals who can independently manage their work, career, and professional development. </li> </ul> <h4 class="p1">Compensation & Benefits</h4> At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: <ul class="ul1"> <li class="li1">Me Time program, including unlimited paid time off.</li> <li class="li1">Remote-first work environment.</li> <li class="li1">Employee Stock Option program.</li> <li class="li1">Zero trading fees through our Bitso Alpha app.</li> <li class="li1">Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.</li> <li class="li1">Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.</li> <li class="li1">Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.</li> </ul> Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive! <ul class="ul1"> <li class="li1">These are the applicable requisites, although equivalent competencies in any of the above will also be considered.</li> <li class="li1">To see our Privacy Policy please click here.</li> </ul> </div> When applying, mention the word CANDYSHOP to show you read the job post completely.

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Experience Senior Specialist

Bitso

36 days ago

full time

remote in argentina

## Working At Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. We are looking for a **Data Analytics & Experience (CX) Specialist** to join our team. This role is pivotal in transforming data into actionable insights to improve customer and agent satisfaction, streamline operations, and drive cross-functional performance across the organization. The ideal candidate is passionate about the customer journey, proficient in data analytics tools, and an excellent communicator. ### Reports To This position will report to the Quality, Training and Experience Supervisor. ### Who You Are - Proven experience (at least 2 years) in a similar role focused on Customer Experience, Operations, or Data Analytics. - Fluent written and verbal English is mandatory. - Experience working with customer service platforms (e.g., Zendesk). - Strong analytical and problem-solving skills with an ability to translate complex data into business recommendations. - Excellent communication and presentation skills, with the ability to influence and collaborate across multiple teams. ### Nice To Have - Advanced knowledge of data analysis and visualization tools, specifically Looker (or equivalent like Tableau, Power BI) and Microsoft Excel. - Exposure to or basic knowledge of AI concepts and their application in customer service/experience automation (e.g., prototyping, identifying relevant tools). ### What You Will Do - **Data Analytics & Performance Optimization:** - Conduct deep-dive, cross-team data analysis to identify bottlenecks, performance gaps, capacity opportunities, and process inefficiencies. - Proactively detect trends and root causes impacting the customer and agent experience. - **Customer Data Expert & Point of Contact:** - Act as the primary point of contact and subject matter expert for all data requests across the organization. - Provide expertise and support to various teams seeking to leverage their own performance and operational data from Zendesk. - **Customer Journey Management:** - Monitor and analyze user experience across different contact channels (e.g., chat, email), ensuring high standards of quality and efficiency. - Propose and implement improvements to the customer support flow and overall journey. - **Reporting & Data Visualization:** - Design, build, and maintain comprehensive reports, dashboards, and custom metrics, primarily using Zendesk and Looker (or similar BI tools). - Ensure data accuracy and accessibility for stakeholders across various departments. - **Stakeholder Communication & Insight Presentation:** - Synthesize key findings, pain points, and high-level insights into clear, compelling presentations. - Present findings and recommendations to key stakeholders, including Product, Engineering, and Senior Leadership, driving prioritization and alignment on CX initiatives. - **Incident Management Analysis and Communication:** - Manage the end-to-end communication strategy for major customer incidents, ensuring timely and clear updates to users. - Conduct thorough impact analysis of incidents on various CX metrics, providing data-driven post-mortems. *Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.* #LI-Remote ### Who We Are With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products. When we hire people for our team, we specifically test for the following traits in addition to our cultural values: - **Mission-Driven**: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges. - **High Sense of Urgency**: We prioritize candidates who demonstrate a high sense of urgency and responsibility. - **Exceptional Hard Skills**: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity. - **Self-Management**: We look for individuals who can independently manage their work, career, and professional development. ### Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: - **Me Time** program, including unlimited paid time off. - **Remote-first** work environment. - **Employee Stock Option** program. - **Zero trading fees** through our Bitso Alpha app. - **Extended Family Leave Policy**: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. - **Premium health, dental and life insurances** in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

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Crypto Payment Operations Manager

Bitso

72 days ago

full time

remote in united-states

## Working At Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. ## Your Purpose Your mission is to build, lead, and scale Bitso’s global crypto payment operations. You will own the processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations and products. This is a mission-critical leadership position: you will lead a strong team, orchestrate complex projects, and design scalable operations that support Bitso’s growth and product evolution. You will set the bar for precision, resilience, and innovation in crypto operations — while also being a visible, present, and trusted leader for your team. At Bitso, how we operate matters as much as what we operate. In this role, you’ll bring our cultural values to life every single day — and this could look like: - **Customer Obsession** → safeguarding assets with reconciliations, custody practices, and liquidity monitoring that protect trust at scale. - **Freedom with Accountability** → owning high-stakes decisions on wallets, custody policies, and operational thresholds with measurable outcomes. - **Continuous Innovation** → designing scalable processes, automations, and controls that evolve with new ramps, custody models, and product launches. - **Elegant Simplicity** → translating complex custody frameworks and transaction flows into resilient, streamlined operations. - **Integrity & Transparency** → enforcing clear custody policies, rigorous audits, and honest communication with regulators and stakeholders. - **Collaboration & Resilience** → leading your team with presence and empathy during incidents, integrations, and scaling challenges — standing by them, protecting them, and helping them grow. **Reports To:** Director of Payment Operations ## Who You Are - **Proven operator:** 8+ years in financial services, fintech, or crypto, with 5+ years in crypto operations (custody, wallets, liquidity, settlements, reconciliations). - **Experienced leader:** track record of building strong teams, creating culture, and being a hands-on, present leader for your team. - **Custody expert:** deep knowledge of custody models, approval policies, wallet management, and operational risk frameworks. - **Builder of scale:** experience designing processes, controls, and automations that sustain rapid product and volume growth. - **Project driver:** skilled in leading strategic, cross-functional projects that strengthen custody, liquidity, and operational resilience. - **Risk fluent:** proven ability to implement controls, audits, and policies that meet evolving compliance and security standards. - **Data-driven:** confident in using KPIs, dashboards, and analytics to drive efficiency, reliability, and decision-making. - **Cross-functional connector:** adept at aligning with engineering, product, security, legal, and compliance to deliver outcomes. - **Resilient under pressure:** calm, precise, and accountable in high-stakes situations. - Fluent in English (other languages a plus). ## What You Will Be Accountable For - **Owning crypto operations:** Be fully responsible for the reliability, security, and daily execution of custody, wallets, reconciliations, liquidity, settlements, and treasury flows — making sure every movement of assets is accurate, timely, and compliant. - **Building and empowering your team:** Take ownership for assembling, coaching, and energizing a diverse crypto operations team, creating an environment where people grow, feel protected, and deliver at their best. - **Scaling for growth:** Lead the design and enforcement of processes, controls, and automations that allow Bitso’s custody frameworks, ramps, and products to scale without sacrificing safety or efficiency. - **Safeguarding customer assets:** Personally ensure custody policies, reconciliations, and monitoring practices protect user funds and strengthen trust, even as volumes and products increase. - **Driving strategic initiatives:** Be accountable for the success of custody, wallet, and ramp integration projects from concept to delivery, with clear timelines, KPIs, and risk plans. - **Operationalizing new products:** Own the operational readiness of every new product and ramp, working with product, engineering, and business teams so launches go live with secure, scalable operations on day one. - **Leading through incidents:** Take responsibility for steering the team through operational incidents — providing calm leadership, decisive action, and transparent communication, and embedding lessons learned into future resilience. - **Setting and acting on metrics:** Define, monitor, and act on KPIs that measure efficiency, accuracy, scalability, and impact, using data to drive decisions and continuous improvement. - **Representing operations at the table:** Be the operational voice in product, engineering, and strategic discussions, aligning execution with vision and holding yourself accountable for outcomes. - **Embedding innovation and culture:** Continuously introduce automation, process improvements, and cultural rigor into crypto operations — raising standards and showing what true ownership looks like. ## Your Team You will lead a skilled and multicultural team focused on Crypto Operations — analysts, specialists, and future leaders running custody, wallets, liquidity, and crypto ramps every day. You will also be part of the broader Payments Operations team, which operates multiple ramps across Latin America — from ARS and BRL to COP and MXN — all working together to guarantee seamless, secure, and world-class payments. Ultimately, you are embedded in the wider Operations division at Bitso, a diverse and multicultural community spanning fraud prevention, money movement, payments operations, customer support, risk, and strategic alliances. Operations is not just about running systems — it is Bitso’s backbone: safeguarding assets, enabling seamless flows, protecting users, and powering the partnerships that drive financial innovation and inclusion. ## Why This Role Matters Crypto operations are one of the backbones of Bitso’s mission. In this role, you are not simply managing workflows — you are architecting the systems, inspiring the team, and commanding the projects that will define how crypto operations scale, protect assets, and power innovation across the industry. You will be the one who ensures that every transaction is not just executed, but trusted; that every product is not just launched, but sustained; and that every challenge is not just solved, but transformed into a foundation for the future.

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KYC Specialist (Trilingual)

Bitso

85 days ago

full time

fully-remote

# Working At Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. ## The Role: KYC Specialist The KYC Specialist reviews new and existing customers’ profiles and risk attitudes. They must be the gatekeepers and auditors of accounts opening processes ensuring new customers are compliant and customers have their accounts enabled and configured according to their risk profiles. The KYC Specialist is also responsible for providing best-in-customer support to keep user data updated and ready to use. We value customer-centric and innovative approaches to deliver a world-class experience! **Reports To:** KYC Ops Supervisor ## Who You Are * Proven English, Portuguese and Spanish fluency. * Currently living in Mexico, Argentina or Brazil (any city). * Conduct Know Your Customer (KYC) reviews for our retail clients, managing the client’s journey from application submission to documentation review and approval. * Has experience in customer support or account executive roles. * Thrives in a fast-paced environment and consistently meets deadlines. * Demonstrates meticulous attention to detail and strong multitasking abilities. * Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts during client onboarding. * Possesses robust analytical and critical thinking skills for assessing clients' documents (from business to personal documents) and detecting potential red flags. * Has a basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence. * Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery. ## What You Will Do * Conduct onboarding and ongoing customer due diligence processes. * Review and validate user documentation, focusing on individual users. * Ensure the validation of onboarding documentation is following compliance and fraud policies. * Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary. * Assess various elements of the KYC Profile, including general information, documentation, and screenings. * Identify and promptly escalate risk components, such as AML and Fraud concerns. * Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process. > Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you. #LI-Remote --- ## Who We Are With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products. When we hire people for our team, we specifically test for the following traits in addition to our cultural values: * **Mission-Driven**: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges. * **High Sense of Urgency**: We prioritize candidates who demonstrate a high sense of urgency and responsibility. * **Exceptional Hard Skills**: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity. * **Self-Management**: We look for individuals who can independently manage their work, career, and professional development. ## Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: * **Me Time** program, including unlimited paid time off. * **Remote-first** work environment. * **Employee Stock Option** program. * **Zero trading fees** through our Bitso Alpha app. * **Extended Family Leave Policy:** all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. * **Premium health, dental and life insurances** in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina. * **Monthly stipend** for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more. Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive! * These are the applicable requisites, although equivalent competencies in any of the above will also be considered. * To see our Privacy Policy please click here. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

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