Customer Support Jobs
43 jobs found
Ondo Finance
9 days ago
# Technical Support Engineer **Location:** Remote (US) **Department:** Software Engineering **Work Type:** Remote **Employment Type:** Full-time ## About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first company to tokenize exposure to US Treasuries (and have since expanded into several other assets). We are also focused on incubating protocols that can support both tokenized real-world assets and traditional crypto. Founded by folks from Goldman Sachs’s Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue to grow the firm. We're fully remote with team members across the US. ## About the role Ondo Finance is seeking a **Technical Support Engineer** to join our team at the intersection of product, engineering, and partner success. This is a hands-on, tactical role focused on supporting external integrations, troubleshooting issues, and freeing up core engineering time. You’ll work closely with Product, Engineering, and Business Development to support developers and partners integrating Ondo’s products and protocols. Initially, your focus will be reactive and tactical—resolving issues, answering integration questions, and improving documentation. Over time, you may take on more ownership of specific partners and integration workflows. This role is ideal for someone who wants deep exposure to real-world blockchain infrastructure, enjoys debugging and problem-solving, and thrives in a fast-paced startup environment. ## Key responsibilities - Serve as first-line technical support for external developers and partners integrating with Ondo’s onchain products and APIs. - Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary. - Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding. - Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden. - Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX. - Help create repeatable internal processes and playbooks for handling support requests and partner onboarding. - Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow. ## Requirements - 2 to 5 years of experience with strong fundamentals in software engineering or technical support. - Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems. - Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go). - Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls. - Highly organized and responsive—you take pride in closing loops and resolving issues quickly. - Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required. - Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements. ## What we offer - Competitive compensation including salary, future token rights, and/or equity—designed to reward outstanding talent and contributions. - Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO), recognizing work-life integration. - A small, remote-first team distributed globally—this is a chance to shape our culture and contribute at a pivotal moment in the company’s trajectory. - Work alongside A+ colleagues, including alumni from Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, and Uniswap. - Backed by best-in-class investors, including Pantera Capital, Founders Fund, and Coinbase Ventures. --- **Req ID:** R50 *When applying, mention the word CANDYSHOP to show you read the job post completely.*
12 days ago
## Sr Customer Support (Level 2) - Object Storage - US Timezone (m/w/d) **Location:** United States / Remote US time zone **Department:** Engineering **Commitment:** Full-time **Workplace Type:** Remote *** **BUILD THE NEXT GENERATION OF THE INTERNET** Impossible Cloud is a B2B cloud platform with a focus on becoming the #1 cloud platform in Europe and beyond. It was founded by serial entrepreneurs who have previously built a billion-euro tech company. Currently, our offering includes cloud object storage similar to AWS S3, and our market success is already being proven by highly promising growth based on our channel-based GTM strategy. While we build a comprehensive suite of cloud products, we are redefining the cloud sector by bridging the gap between decentralized infrastructure (DePIN) and mainstream B2B cloud use cases. Become part of something bigger: We’re committed to reinventing the internet and pushing technological innovation and business determination to the next level. Find out more about us **here**. **\*\*\*Applicants must hold EU citizenship or a valid permanent residence permit or EU Blue Card authorizing employment in Germany\*\*\*** *** ### YOUR IMPACT As a Tier 2 engineer on our technical support team, supporting Customers in the US time zone (East Time Zone, Central Time Zone, Pacific Time Zone) you will focus on hands-on troubleshooting for the Impossible Cloud S3-compatible object storage platform. This role involves direct interaction with customers, primarily via email and occasionally by phone, to reproduce issues, analyze logs and metrics, and drive resolutions in coordination with the Engineering and Infrastructure teams when necessary. A significant part of the role will be troubleshooting integrations with various common backup tools and S3 client applications. *** ### WHAT YOU WILL DO - Communicate with customers through various channels (phone, chat, meetings, support cases) to understand their needs, build trust, and exceed expectations. Efficiently handle escalations: minimal repro, timestamps, request IDs, clear impact summary, proposed next steps. - Investigate and resolve Tier 2 support tasks, including issues related to S3 API errors, access, performance/latency, SDK/client behavior, and network performance. - Work directly with customer technical staff, managing competing priorities with a sense of urgency. - Collaborate with the Engineering team to drive product enhancements based on customer use and feedback (bug fixes, features, and documentation). - Contribute to internal knowledge and process improvement by writing KB articles/runbooks, documenting product behaviors, suggesting improvements, and helping develop and maintain internal support tools. - Participate in on-call rotations with short response times to manage critical incidents. *** ### WHAT YOU BRING - 5+ years in technical support, sysadmin, or DevOps troubleshooting, working with one of the major cloud solutions (AWS, GCP, Azure) and services. - Solid expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl). - Hands-on familiarity with backup tools (e.g., Veeam) and/or S3 clients (S3 Browser, rclone, aws cli). - Strong Linux CLI/SDK skills. - Solid scripting experience (Python/Bash) for troubleshooting/log parsing. - Proficiency in log/metric analysis (e.g., Grafana, Loki). - Solid understanding of S3 Object storage & backup basics (backup/restore, retention, repositories, immutability (WORM/Object Lock), Virtual Machines (VMware/Hyper-V) and advanced troubleshooting. - Solid understanding of Kubernetes concepts (service, ingress, pod logs). - Excellent, structured English communication. - Solutions-oriented, analytical, and strong team player attitude. *** ### WHAT MAKES YOU SPECIAL You’re driven by impact. You’re motivated by building something truly disruptive and aren’t afraid to roll up your sleeves. You combine strategic thinking with hands-on execution, and you thrive when dealing with complex challenges. You believe in teamwork and accountability. You don’t settle. You’re here to find solutions and challenge your knowledge and the traditional way of "doing things". Ready to lead the change and shape the future of cloud with us? Apply now and make the impossible possible with us. *** ### WHAT WE OFFER - Competitive salary coupled with direct engagement in your success through an enticing ESOP. - Ideal company stage with established revenues and a growing market, strong funding and a scaling team. - Collaboration with experienced, passionate, and supportive colleagues, leveraging cutting-edge technology. - Fantastic office situated in a trendy location with access to complimentary healthy brain food and a subsidized premium gym membership. - Monthly collaborative meet-up weeks featuring team events. ### OUR CULTURE We are committed to success. We embrace individuals from all backgrounds who share the goal of building a future European cloud champion. We place great importance on in-person collaboration and open communication, and we value working together regularly at our Hamburg headquarters. If you are an innovative thinker with a passion for driving success in decentralised technology and the cloud industry, we invite you to apply. Join a workplace that values your well-being, fosters a vibrant and collaborative atmosphere, and play a key role in shaping the future of the Cloud. ### OUR HIRING PROCESS 1. **Application Submission** We encourage you to kickstart your application by submitting your comprehensive LinkedIn profile or CV along with the designated application form. 2. **Kickoff Call for Selected Candidates** Successful candidates will be invited to participate in a Kickoff call, where we aim to explore your qualifications, experiences, and expectations. 3. **Efficient Interview Process** Our commitment is to complete the hiring process in 2 to 4 additional remote and/or on-site steps, according to the specific role and its seniority level. We believe in moving swiftly to welcome the right talent.
Impossible Cloud
13 days ago
## Customer Support (Level 2) - Object Storage (m/w/d) **Location:** Hamburg **Department:** Engineering **Commitment:** Full-time **Workplace Type:** On-site --- ### BUILD THE NEXT GENERATION OF THE INTERNET Impossible Cloud is a B2B cloud platform with a focus on becoming the #1 cloud platform in Europe and beyond. It was founded by serial entrepreneurs who have previously built a billion-euro tech company. Currently, our offering includes cloud object storage similar to AWS S3, and our market success is already being proven by highly promising growth based on our channel-based GTM strategy. While we build a comprehensive suite of cloud products, we are redefining the cloud sector by bridging the gap between decentralized infrastructure (DePIN) and mainstream B2B cloud use cases. Become part of something bigger: We’re committed to reinventing the internet and pushing technological innovation and business determination to the next level. Find out more about us **here**. **\*\*\*Applicants must hold EU citizenship or a valid permanent residence permit or EU Blue Card authorizing employment in Germany\*\*\*** --- ### YOUR IMPACT As a Tier 2 engineer on our technical support team, you will focus on hands-on troubleshooting for the Impossible Cloud S3-compatible object storage platform. This role involves direct interaction with customers, primarily via email and occasionally by phone, to reproduce issues, analyze logs and metrics, and drive resolutions in coordination with the Engineering and Infrastructure teams when necessary. A significant part of the role will be troubleshooting integrations with various common backup tools and S3 client applications. --- ### WHAT YOU WILL DO - Communicate with customers through various channels (phone, chat, meetings, support cases) to understand their needs, build trust, and exceed expectations. Efficiently handle escalations: minimal repro, timestamps, request IDs, clear impact summary, proposed next steps. - Investigate and resolve Tier 2 support tasks, including issues related to S3 API errors, access, performance/latency, SDK/client behavior, and network performance. - Work directly with customer technical staff, managing competing priorities with a sense of urgency. - Collaborate with the Engineering team to drive product enhancements based on customer use and feedback (bug fixes, features, and documentation). - Contribute to internal knowledge and process improvement by writing KB articles/runbooks, documenting product behaviors, suggesting improvements, and helping develop and maintain internal support tools. - Participate in on-call rotations with short response times to manage critical incidents. --- ### WHAT YOU BRING - 3+ years in technical support, sysadmin, or DevOps troubleshooting, working with major cloud solutions (AWS, GCP, Azure) and services. - Expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl). - Strong Linux CLI/SDK skills. - Proficient in log/metric analysis (e.g., Grafana, Loki). - Solid understanding of S3 Object storage & backup basics (backup/restore, retention, repositories, immutability (WORM/Object Lock) and common troubleshooting (multipart, timeouts, TLS/cert, DNS). - Scripting experience (Python/Bash) for troubleshooting/log parsing. - Excellent, structured English communication. - Solutions-oriented, analytical, and strong team player attitude. --- ### NICE TO HAVE - Hands-on familiarity with backup tools (e.g., Veeam) and/or S3 clients (S3 Browser, rclone, aws cli). - Understanding of Kubernetes concepts (service, ingress, pod logs). - Understanding of Virtual Machines (VMware/Hyper-V) as they relate to backup workflows. - German language proficiency (professional level). --- ### WHAT MAKES YOU SPECIAL You’re driven by impact. You’re motivated by building something truly disruptive and aren’t afraid to roll up your sleeves. You combine strategic thinking with hands-on execution, and you thrive when dealing with complex challenges. You believe in teamwork and accountability. You don’t settle. You’re here to find solutions and challenge your knowledge and the traditional way of "doing things". Ready to lead the change and shape the future of cloud with us? Apply now and make the impossible possible with us. --- ### WHAT WE OFFER - Competitive salary coupled with direct engagement in your success through an enticing ESOP. - Ideal company stage with established revenues and a growing market, strong funding and a scaling team. - Collaboration with experienced, passionate, and supportive colleagues, leveraging cutting-edge technology. - Fantastic office situated in a trendy location with access to complimentary healthy brain food and a subsidized premium gym membership. - Monthly collaborative meet-up weeks featuring team events. --- ### OUR CULTURE We are committed to success. We embrace individuals from all backgrounds who share the goal of building a future European cloud champion. We place great importance on in-person collaboration and open communication, and we value working together regularly at our Hamburg headquarters. If you are an innovative thinker with a passion for driving success in decentralised technology and the cloud industry, we invite you to apply. Join a workplace that values your well-being, fosters a vibrant and collaborative atmosphere, and play a key role in shaping the future of the Cloud. --- ### OUR HIRING PROCESS 1. **Application Submission** We encourage you to kickstart your application by submitting your comprehensive LinkedIn profile or CV along with the designated application form. 2. **Kickoff Call for Selected Candidates** Successful candidates will be invited to participate in a Kickoff call, where we aim to explore your qualifications, experiences, and expectations. 3. **Efficient Interview Process** Our commitment is to complete the hiring process in 2 to 4 additional remote and/or on-site steps, according to the specific role and its seniority level.
Chainalysis
19 days ago
## Customer Support Specialist **Customer Support at Chainalysis** is a globally distributed team dedicated to empowering our customers. Every day we help push forward our company’s goals of increasing product engagement and reducing customer churn. We strive to make our service a Sales differentiator by earning a reputation of unmatched excellence in the industry. We’re looking for a **Customer Support Specialist** who will support the Chainalysis platform and applications throughout their lifecycle. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage. You’ll work with customers via email, chat, and phone to support all technical and product issues and account administration work, including customer account configuration/set-up, account access support, and internal admin requests. The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach, and possess solid written communication, technical troubleshooting, and time management skills. ### In this role, you’ll: - Build a close-to-expert understanding of our products and services - Respond to customer inquiries regarding the Chainalysis platform and ensure the customer finds a satisfactory solution - Partner with Customer Success, Sales, and/or Engineering to help identify product issues and resolve them - Partner with senior members of the support department to identify and provide support for process improvements on all aspects of the support role - Answer advanced product usage and technical questions across our product suite - Proactively engage with the various customer profiles that make up our customer base - Seamlessly switch from reactive inbound support requests via email, chat, and phone channels to proactive outreach for new and existing customers ### We’re looking for candidates who have: - Technical support experience working directly with software products with an understanding of how RESTful APIs, SaaS, and On-Premises software solutions work - Experience working in Zendesk or an equivalent Customer Support platform is a plus - High attention to detail with the proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment - Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) - Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms - Excellent written and verbal communication skills in both English and Hebrew - A desire to build a career in the exciting Web3, blockchain, and crypto space - A desire to advance your career in a Customer Experience organization ### About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. ### You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. *When applying, mention the word CANDYSHOP to show you read the job post completely.*
19 days ago
## About Founded by the creators of Fortmatic, **Magic** is a Web3 infrastructure company that empowers developers to create seamless and secure user onboarding experiences, abstracting away the complexities of blockchain technology. We are backed by top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, and Balaji Srinivasan. To date, Magic has enabled more than 110K developers and enterprises to onboard over 10 million users to the Web3 ecosystem — and we continue to grow rapidly. We are trusted by leading NFT marketplaces such as Immutable, Niftys, OpenSea, Decentraland and major enterprise Web2 companies alike. If you are excited to make Web3 accessible and help onboard the next billion users, let’s chat! ## The Role Magic is looking for a talented **Customer Success Engineer** to join our growing CS team. In this role, you will focus on enhancing the customer integration process. You offer a strong ability to explain complex concepts in simplified terms. The Customer Success Engineer will apply technical expertise to solve all customer bugs, while partnering with existing customers to assist with pre- and post-integration. You will also step into pre-sales conversations to answer technical questions in real time, improving our GTM process. This is a high impact role with an opportunity to shape our customer onboarding flow. ## You Will - Prioritize and drive resolution of customer issues quickly and efficiently - Have a deep understanding of the Magic SDK and how to integrate it into different languages and frameworks, such as React.js - Provide technical guidance and best practices as the technical support expert - Deep dive into customer code to resolve bugs - Be the first point of contact for supporting our enterprise customers and partners - Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible technical support experience at scale - Drive relationships with customers to understand technical and business objectives - Advocate customer needs cross-departmentally and continuously iterate to provide the best customer experience - Evangelize and educate customers on our existing products and new product launches - Contribute to the Magic codebase - Work closely with engineering teams building out solutions for client use cases ## You Have - 1+ years of experience in a software development role - Strong knowledge of React and NextJS - Strong technical communication skills - able to explain complex concepts to both technical and non-technical customers - Strong relationship management skills - able to monitor, analyze, and devise specific action plans to improve customer experience - Strong teamwork skills - able to work with cross-functional teams - Able to learn complex technical concepts quickly and continuously - Able to work independently with minimal supervision - Loves to solve open ended technology and business problems - Loves to teach and dive to the bottom of things to unblock customers - Comfortable with shifting gears multiple times throughout the day ## Even Better - Computer Science degree - Strong project management skills - Strong blockchain knowledge, ideally Ethereum - Full-stack development experience, ideally JavaScript and Python - Experience working with Zendesk and Jira ## Benefits - Fully remote team and flexible working hours - Competitive salary and stock options - 10% minimum performance-based annual bonus - Unlimited paid time off - Platinum-level Health, Vision, and Dental insurance – Magic covers 99% - 401(k) program - Top of the line equipment - $300 monthly budget for personal wellness, professional development, and home office needs - Annual team meetups *At Magic, we believe building a team full of diverse perspectives and experiences is vital to success. We strongly encourage anyone who has been historically under-represented in tech to apply for this role. Magic does not discriminate on the basis of gender, sexual orientation, race, religion, citizenship status, age or physical ability. Empathy, authenticity, and inclusivity are at the core of all we do.* When applying, mention the word **CANDYSHOP** to show you read the job post completely.
23 days ago
## Job Description ### About Morpho Morpho is a leading Decentralized Finance (DeFi) lending protocol that recently secured $50 million from Ribbit Capital, a16z crypto, Coinbase Ventures, Variant, Brevan Howard, Pantera, Blocktower, and 50 others to build an **open lending network giving anyone, anywhere, access to the best possible terms.** Morpho is experiencing explosive growth, with over $10 billion in **deposits on the network**, solidifying itself as the new standard for DeFi lending. Now, Morpho is scaling its team of contributors to establish itself as a cornerstone, not just of DeFi, but of a new internet-native financial system. ### Our Mission Morpho’s mission is to power human ambition with open access to capital. Human ambition has no borders, but the capital to fuel it does. Today’s financial system is closed and fragmented. No one sees all opportunities, most overpay, and some are excluded entirely. We believe capital should flow efficiently to where it’s needed most — giving anyone, anywhere, access to the best possible terms. **Location:** Remote Americas ### How We Work We move fast on hard problems in a nascent market with no set playbook: navigating uncertainty is part of the job. You’ll be challenged: anyone can question work and decisions must be justified. We keep a high bar and match it with high support: we help each other unblock and share context openly, with low ego. More about our values: morpho.org/jobs. ### Role The mission of this role is to deliver world-class support to Morpho users and integrators across all time zones, ensuring they get fast, accurate answers and a seamless experience as the protocol scales globally. ### Responsibilities - Provide support to users and integrators (B2C/B2B) through Discord, Telegram, Intercom, and Slack to resolve queries promptly and build trust. - Own and maintain documentation and community platforms (Discord, Intercom, Telegram, Slack, governance forum) to ensure information is accurate, accessible, and up to date. - Analyze and document user issues and bugs using tools like Etherscan, Phalcon, and Tenderly to create clear bug reports for the engineering team. - Engage proactively with users across time zones to anticipate common questions and reduce response times. - Collaborate internally with engineering and product teams to surface product improvements and streamline internal processes. - Build technical knowledge of Morpho's protocols, smart contracts, and DeFi mechanics to handle advanced questions autonomously and contribute to GitHub discussions. - Follow up consistently on open requests and unresolved issues to ensure no user is left behind. ### What Success Looks Like **In your first 30 days** You will gain a high-level understanding of how the Morpho network operates, familiarize yourself with user-facing tools (Discord, Telegram, Intercom, Slack), and learn Morpho's internal processes. You will demonstrate a customer-centric approach and stay organized across all support channels. **By Month 4–6** You will have strong knowledge of Morpho concepts and work autonomously on most user questions. You will begin diving into deeper technical topics around Morpho's logic and contracts, participate in GitHub repo activities (PR reviews and creation), and be fully autonomous with internal tooling and processes. **By Month 12** You will be a key interface between users, integrators, and the Morpho team, representing support excellence. You will proactively propose product and process improvements, level up technically to reduce the gap with engineers, and be a trusted resource for both users and internal teams. ### Job Requirements #### Competencies & Traits - **Adaptability:** You thrive in a fast-moving, remote-first environment where priorities shift and context changes quickly across time zones. - **Ownership and Autonomy:** You take full responsibility for support quality, do your own research to find answers, and act with initiative without waiting for direction. - **Team-first Mindset:** You make life easier for internal teams, share credit, prioritize the mission over personal goals, and work transparently. - **Clear Async Communication:** You communicate professionally, concisely, and effectively in writing, ensuring clarity across distributed teams. - **Empathy and Care:** You genuinely care about users and integrators. Their understanding and success is Morpho's success, and it shows in every interaction. #### Must-have Experience - 3+ years of customer support experience - 3+ years of experience in DeFi - Deep understanding of DeFi protocols and blockchain technology - Experience with customer support tools like Intercom - Hands-on experience with tools like Etherscan, Phalcon, and Tenderly - Fluent in English with professional, concise, and friendly communication skills - Deep interest in Morpho and genuine curiosity to learn ### Perks & Benefits We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning. ### Equal Opportunity We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment. Ready to shape the future of finance? When applying, mention the word **CANDYSHOP** to show you read the job post completely.
24 days ago
## About Cryptio We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. ## The Role We’re hiring **Enterprise Solutions Consultants (ESCs)** to help some of the world’s most innovative crypto companies successfully scale their financial operations using Cryptio. You’ll own the customer journey **after onboarding**, helping clients move from initial go-live to confident, consistent adoption. Working closely with finance and operations teams, you’ll help customers embed Cryptio into their reporting workflows, optimise their monthly routines, and unlock long-term value from the platform. This is a hands-on, client-facing role where you’ll develop deep expertise in crypto accounting and financial operations while growing into a trusted advisor for your customers. ## What You’ll Do This role is about helping customers succeed day-to-day and building strong operational foundations as they grow. - Act as the primary point of contact for customers post go-live - Support clients in adopting Cryptio across their teams and workflows - Train users on product features and best practices - Help customers optimise month-end, reconciliation, and reporting processes - Understand each client’s business model and how Cryptio supports their operations - Proactively identify risks, adoption gaps, and opportunities for improvement - Work closely with Support, Account Managers, and Product to resolve issues and drive success ## We’re Looking For Someone Who - Has **1–3 years of experience** in Customer Success, SaaS, consulting, fintech, or accounting-related roles - Has a strong interest in **crypto, accounting, and financial operations** - Understands basic accounting principles and reconciliation workflows - Is comfortable learning technical concepts like APIs, integrations, and data flows - Enjoys working directly with customers and solving operational problems - Communicates clearly with both internal teams and customer stakeholders - Is curious, proactive, and motivated to learn in a fast-moving environment ## Nice to Have - Experience in accounting, audit, or finance tooling - Exposure to crypto projects, Web3 companies, or blockchain ecosystems ## Interview Process 1. Screening - 30 min 2. Hiring Manager Interview - 30 min 3. Case study sendoff 4. Case Presentation - 1 hour 5. Values & Behaviours - 45 min ## Perks - 👩💻 Remote or Hybrid working - 🏝️ 25 days paid holiday plus bank holidays - 🙌 One additional day of annual leave each year, up to 30 total days - 🎂 Your birthday off - 🧘 Mental health resources, wellbeing programs, and professional coaching - 🫶 Family-friendly policies - 💪 Fitness and wellness budget - 💻 MacBook Pro - 🖥️ $200 home office setup budget - 🎓 Training and development budget - \* Additional benefits depending on location **If this sounds like you, we would love to hear from you 🙌** *At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.* When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Cryptio
24 days ago
## About Cryptio We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. ## Location At Cryptio, we’re a **remote-first** team, with most working 100% remotely, while others enjoy a mix of office time in our hubs in **New York, London or Paris.** This role requires candidates to be based on the **East Coast of Canada or the US**, and we support the setup that works best for your life. ## The Team You'll be joining Cryptio's **Technical Support Team**, a central team responsible for providing exceptional technical support to enterprise customers in the finance and accounting field. Led by Louis, this team works closely with the L1 Support squad, Customer Success, and our software engineers to resolve technical issues, unblock customers, and ensure smooth operations. In this cross-functional, client-facing role, communication is key. You'll collaborate with different teams, troubleshoot complex technical issues, and automate solutions. A strong coding and scripting background is essential, and you'll be handling a variety of tasks in a dynamic, fast-paced environment. ## What you'll do - Deliver exceptional technical customer support - Own, troubleshoot and resolve customer technical issues (Zendesk tickets) - Leverage your technical expertise to implement “one time fixes” - Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them - Contribute to our back office / tooling roadmap - Advocate Cryptio best practices both internally and externally - Provide feedback to the Engineering and Product teams, based on customer needs - Mentor technical support engineers with less experience - Collaborate with the Technical Support Lead to improve team processes and efficiency ## We're looking for someone who has - 5+ years of experience in a relevant role - Strong scripting and SQL experience - Experience with Zendesk (or similar) - Strong knowledge of modern development tools (Git, Docker, CLI) - Familiarity with Grafana (or similar) - Excellent communication and organisational skills - A collaborative mindset and team spirit - A quick learner with the ability to adapt rapidly ## Bonus - Interested in the crypto field (crypto knowledge is NOT mandatory) - Prior experience working on finance-related products OR crypto-related products, confident with numbers - Prior experience working in a start-up / fast-paced environment ## Interview Process 1. Talent Screen - 30 min 2. Hiring Manager Interview - 30 min 3. Take Home Test 4. Practical Interview - 45 min 5. Values & Behaviour Interview - 45 min ## Perks - 👩💻 Remote or Hybrid working - 🏝️ 25 days paid holiday plus bank holidays - 🙌 One additional day of annual leave each year, up to 30 total days - 🎂 Your birthday off - 🧘 Mental health resources, wellbeing programs, and professional coaching - 🫶 Family-friendly policies - 💪 Fitness and wellness budget - 💻 MacBook Pro - 🖥️ $200 home office setup budget - 🎓 Training and development budget - *** we have additional benefits depending on location **If this sounds like you, we would love to hear from you 🙌** *At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.* When applying, mention the word CANDYSHOP to show you read the job post completely.
Kraken
26 days ago
## Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** **Kraken** is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. **Become a Krakenite and build the future of crypto!** ## Proof of work ## The team CS Analysts effectively act as gatekeepers and investigators; assisting clients in regaining access to their Kraken accounts, ensuring illicit actors are kept at bay, and investigating suspicious activity. Analysts inspect back-end data, such as logs, metadata, and our risk engine as well as information provided by clients, and combine it to determine if we are in contact with the true account owner. The **CS Analyst I** is an entry-level role for Krakenites developing foundational skills in client-facing security response. Analysts at this level primarily work on security cases incoming from clients, working closely with more senior team members to triage cases and gather insights into suspicious client activity across accounts, email, and platform interactions. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. New analysts on the team start at Level 1. They are expected to complete a thorough analysis of accounts, and then forward the ticket to senior analysts who take the required actions. Level 1 is essentially our training ground with an estimated duration of 2 to 4 months. As new analysts grow in their roles, they will be expected to take on more sensitive actions, including removing locks and security features as required. ## The opportunity - Deliver a high-quality experience that balances low client friction with strong security protocols - Analyze cases and alerts to identify potential threats while minimizing false positives - Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting - Stay current with procedural updates to effectively respond to evolving threats - Suggest and help implement workflow improvements for clarity and efficiency - Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement - Engage in a culture of constructive feedback and peer support - Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs) - Attend training sessions and stay up to date on team, company, and industry knowledge - Meet regularly with your supervisor and the QA team to review performance and alignment - Understand and advocate for Kraken’s products to support ongoing platform improvements - Additional duties and responsibilities as required ## Skills you should HODL - Minimum 2 years of experience in customer service, security, or the crypto industry - Experience working in a metrics-driven environment, meeting individual and team performance targets - Strong attention to detail with the ability to make sound, timely judgment calls - Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs - Fluent English communication skills, both written and verbal - Experience using and navigating multiple software tools and platforms (strong computer literacy) - Ability to work independently and make decisions in a fast-paced environment - Willingness to work evenings and weekends regularly as part of a recurring schedule - Motivated by Kraken’s mission to deliver seamless support for a global client base - Experience with crypto trading or investing, ideally across multiple platforms ## Nice-to-haves - Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean) - Experience with compliance, fraud, account access, legal, or similar operational domains - Preference for working weekends *Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.* *Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.* *We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.* Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. **Stay in the know** Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Coinbase
27 days ago
## Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a **Customer Success Specialist**, you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. ## What you’ll be doing (ie. job duties): - Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. - Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. - Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. - Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. - Seek opportunities to add value for customers through education, proactivity and clear expectation setting. - You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency. - Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. - Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. - Champion clear communication with internal and external partners to align on solutions and drive results. - Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile. ## What we look for in you (ie. job requirements): - **This role requires full-time, in-office presence at our Charlotte location.** - **Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.** - Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers. - Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with high value customers. - Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto. - Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. - Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. ## Nice to haves: - Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. - High level of proficiency in cryptocurrency and Coinbase products. - Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech. - Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. **Job #: P75557** ## Pay Transparency Notice Depending on your work location, the target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes bonus eligibility and benefits: $32.45 USD - $32.45 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. ## Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). ## Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. ## AI Disclosure *For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics.*