Customer Support Jobs
55 jobs found
13 days ago
The MissionCrisp is entering a new phase of growth. Thousands of companies use our platform worldwide, and our customer base continues to expand across Europe, Asia, and North America. We are now looking for a Senior Customer Success Manager who will help us structure and scale our Customer Success function across EMEA, LATAM, and APAC. This role is not only about managing accounts—it is also about building the Customer Success playbook that will support Crisp’s next stage of growth. You will help define how we onboard, activate, retain, and expand our customers. What You Will Own Build and Structure Customer Success Design and improve frameworks used to onboard and support customers Help define: Onboarding workflows Success milestones Health scoring Expansion signals Retention strategies Shape how Crisp manages customer relationships at scale Drive Success Roadmap for Customers and Product Value Work closely with customers to ensure they fully adopt Crisp’s core capabilities: Collaborative inbox AI-powered support automation Support ROI Integrations and workflows Your goal: make sure customers extract maximum value from the platform Manage Strategic Accounts Across EMEA & APAC Act as the main success partner for key customers Understand their support operations, business model, and growth objectives Help them use Crisp as a lever for better customer experience Work Closely with LATAM & NA Customer Success Manager Collaborate with Pedro, based in Mexico, to scale Customer Success efforts globally Identify Expansion Opportunities Customer Success at Crisp is deeply tied to revenue Work with the Head of Sales & Partnerships to grow existing customer revenue Proactively identify opportunities for: Additional teams using Crisp New channels and use cases Upgrades to higher plans Represent the Voice of the Customer Work closely with the CRO to bring customer feedback and testimonials into: Product decisions Brand awareness Who We Are Looking ForThis role requires someone who has already helped structure Customer Success inside an international SaaS company and has a clear understanding of what makes a CS organization effective. Required Experience: 5+ years in Customer Success or Solutions roles Proven experience in a SaaS company Experience building or structuring Customer Success processes Experience managing international accounts Fluent in English + another language Strong data analysis skills Proficient in using AI in day-to-day work Know-how in coding & troubleshooting Experience in customer support You Likely Have Experience With: Onboarding frameworks SaaS expansion strategies Support platforms Why This Role MattersCustomer Success is one of the most important growth levers for SaaS companies. A strong CS function improves: Product adoption Retention Expansion revenue Your role will directly influence Crisp’s ability to scale globally and open the path toward Head of Customer Success in the coming years. What You’ll Get 5 weeks of holidays Remote from anywhere in the world Offices in Nantes, France (if you want to come work with us) Salary: €55,000 – €65,000 Why Join Crisp Work on a product used by thousands of companies worldwide International team Help shape the next generation of AI-powered customer support Join a 10-year-old, profitable SaaS company with strong product-market fit Join a team of 25 people competing with teams 1000’s larger
Polygon Labs
15 days ago
## About Polygon Labs Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications. ## Your Role Reporting to the Global Head of Business, you will lead and scale Partner Success at **Polygon Labs**, owning relationships with some of the most strategic customers in the ecosystem. This role is central to delivering a best-in-class client experience, from onboarding through long-term growth, while building the systems, processes, and team needed to support enterprise adoption of Polygon Labs’ products. If you are excited about shaping how leading institutions interact with blockchain infrastructure and driving measurable customer impact, this role offers the opportunity to build and lead a high-impact function from the front. ## Your Responsibilities - Build and maintain strong relationships with senior management and C-level stakeholders across strategic accounts - Lead and develop a team of account managers, establishing scalable processes across onboarding, implementation, and ongoing account management - Design and optimize end-to-end post-sales workflows to ensure a seamless client experience from contract close through go-live and beyond - Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the customer and influence product direction - Own customer retention, contract renewals, and expansion by identifying upsell and cross-sell opportunities across Polygon Labs’ product suite - Establish data-driven reporting frameworks to track client satisfaction, adoption, and overall account health - Act as the primary escalation point for client issues, including billing, account inquiries, and audit-related requests - Lead regular client engagement cadences, including monthly check-ins and quarterly business reviews - Contribute to revenue tracking, forecasting, and reporting to internal leadership and external stakeholders - Operate as a strategic liaison between clients and internal leadership, ensuring alignment and proactive communication ## What You'll Need - 8+ years of experience in B2B relationship management, customer success, or account management, including leadership experience - Proven experience managing enterprise clients within fintech, payments, SaaS, or blockchain environments - Strong ability to build relationships with executive stakeholders and navigate complex organizational structures - Experience leading cross-functional initiatives and influencing product and operational outcomes - Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, structured messaging - Bachelor’s degree or equivalent practical experience ## Preferred Qualifications - Experience working with blockchain or crypto-related products and infrastructure - Background in scaling customer success or account management teams in high-growth environments - Experience with contract negotiation, renewals, and dispute resolution - Familiarity with data-driven customer success tools and reporting frameworks ## Polygon Labs Perks The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees: - Remote first global workforce - Industry leading Medical, Dental and Vision health insurance** - Company matching 401k with 3% match - $1,500 Home Office Set Up Allowance (life-time max) - $200 AI Allowance Program - $75 Monthly internet or phone reimbursement - Flexible Time Off - Company issued laptop - Egg freezing, mental health, and employee wellness benefits **In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific. *401k is for United States employees only* Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. **Learn More about Polygon Labs** [Website](https://polygon.technology/) | [Twitter](https://twitter.com/0xPolygon) | [Telegram](https://t.me/polygonofficial) | [Reddit](https://www.reddit.com/r/0xPolygon/) | [Discord](https://discord.com/invite/0xPolygon) | [Instagram](https://www.instagram.com/0xpolygon/) | [Facebook](https://www.facebook.com/0xPolygon.Technology/) | [LinkedIn](https://www.linkedin.com/company/polygon-technology/) *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
15 days ago
About Filestage Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files. We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work. We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it! ⭐ This role is fully remote and we are only able to consider candidates who speak fluent German and are based in a European time zone. Your mission: Architecting the future of CS This is a pivotal moment for Filestage. We are currently evolving our commercial structure by separating Customer Success (adoption & outcomes) from Account Management (renewals & expansion). As our CS Team Lead, you will be the architect of the Customer Success side of this transition. While Account Management handles the commercials, you will define what a world-class "Success" journey looks like. You’ll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow. You define the CS operating system: In partnership with RevOps, you’ll refine the foundation for onboarding, enablement, and health-score management. You’ll ensure the CS/AM "handshake" is seamless: no gaps, no double-touches, and clear ownership at every stage. You standardize value delivery: You’ll turn day-to-day execution into team-wide standards. This means perfecting the "Value Narrative" in QBRs, shortening Time-to-Value in onboarding, and enabling champions within our largest accounts. You proactively manage retention & risk: You won’t just react to churn; you’ll build the systems to predict it. You’ll monitor health signals and run structured recovery plans, ensuring we protect Gross Revenue Retention (GRR) before it’s ever at risk. You cultivate a high-performance team: You’ll lead weekly cadences such as portfolio reviews, risk assessments, and enablement sessions. Your goal is to coach our CSMs toward a proactive, data-driven approach that frees up human time for the conversations that move the needle. You are the voice of the customer: You’ll act as the strategic bridge to our Product team, translating customer bottlenecks and feedback into actionable insights that shape our roadmap. Life at Filestage We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life. Here are some of the benefits you can look forward to at Filestage: 🏡 Work from where you're happiest and enjoy a flexible schedule. We've been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons. 🌍 Meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other. 👥 Enjoy a strong team culture. We're a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission. 😊 Join a happy team. We've been rated five stars on Glassdoor by our lovely team. 💻 Create a workspace that suits you. You'll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk. 🌴 Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You'll also get a half day on your birthday to celebrate! 👐 Volunteer/Charity Day. Enjoy a dedicated day to support a cause close to your heart. 📚 Continue to grow and develop your career. After six months, you'll get a personal development budget to invest in yourself. 🗣️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals — no micromanagers here. 📅 Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings. What you’ll bring to the role 🏆 You've been here before. You have 3–5 years of experience in Customer Success, with a proven track record of owning GRR, running QBRs, and growing a high-value book of business. You've outperformed retention targets, and you know what it takes. 👥 You want to take the next step in leadership. You understand the core principles of managing a CS team because you have hands-on experience, remote experience, and ideally experience during a period of growth or transition. You are ready to lift people up, bring clarity to uncertainty, and set standards others want to follow. 📊 You think like a business partner, not just a relationship manager. You understand revenue strategy, GRR vs NRR, and how CS influences commercial outcomes. You can translate product outcomes and user adoption into measurable business KPIs. 🔍 You get ahead of problems. You're analytical, process-oriented, and proactive. You monitor health signals, build structured recovery plans, and prevent escalations rather than reacting to them. Silent churn doesn't stand a chance. 🛠️ You build things that scale. You've developed or improved CS playbooks — risk management, churn prevention, AM/CS handover, account monitoring — and you understand how to create a repeatable, scalable operating model. 🤝 You're a team player with high EQ. You combine strong empathy with clear leadership. You're fair, honest, and collaborative — and you know that our success as a business depends on the success of the people around you. 🌍 You're fluent in German and English. Professional proficiency in both is essential for this role. Spanish or French is a nice bonus. 🏠 You're built for remote. You've worked remotely for 2+ years and managed a team remotely for at least a year. You're self-motivated, async-friendly, and comfortable working independently in an international environment.
KnownHost
19 days ago
THIS IS WHO YOU ARE… You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk. Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch! You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations. WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk. MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting: Hiring for day shift employees CST. Provide customers support via our 24/7 helpdesk.Troubleshooting email delivery issuesTroubleshooting cPanel, Plesk, and DirectAdmin related issuesTroubleshooting DNS, FTP, SSL, Apache, and other service-related issues. Ensuring customer satisfaction You must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes: Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this. Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support. Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols. Must be able to work under pressure when bad stuff happens and get the job done. Multi-tasking is a must. KnownHost has a lot going on, and multiple brands. Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information. Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required. Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus. Working Knowledge of Iptables firewalls (CSF, APF, etc.) Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST" WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP. With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet: Competitive pay between $14 to $20 per hour (depending on experience) Comprehensive health, dental, and vision insurance plans (US only) Flexible scheduling, & paid vacation benefits. A variety of other perks and benefits All our positions are full-time employment, so we expect KnownHost to be your only hosting related job. All you should do is know your field from every position, pass the background/ drug test, and let us do the rest! Apply today and let us get to know you!
Chainalysis
20 days ago
**Chainalysis** is seeking a technically strong, customer-focused **Senior Technical Solutions Engineer** to serve as the escalation point for complex product and integration challenges across the Chainalysis platform. The role is focused on API troubleshooting, data operations, deployment support, and customer partnership — with additional responsibility for On-Premises deployment and maintenance workflows. This individual will work directly with customers and internal teams to diagnose and resolve technical issues, guide clients through connecting their products to ours via our APIs, and execute data operations that keep our customers running smoothly. For our On-Premises customers, when needs arise, they will step in to deploy, maintain, and troubleshoot customer environments with confidence. Success in this role requires deep technical capability, an understanding of blockchain and crypto compliance workflows, and an exceptional ability to communicate clearly with both technical and non-technical audiences. ## In this role, you'll: - Serve as the escalation point for complex technical issues across the Chainalysis product suite, including **KYT (Know Your Transaction)**, **Reactor (Cloud and On Premises)**, **Data Solutions**, and related APIs. - Act as a technical resource during customer deployment projects, guiding clients through On Premises and API integration design, onboarding, and go-live. - Diagnose and resolve API integration issues including authentication errors, rate limiting, timeout failures, and unexpected response behaviors. - Execute bulk data operations using internal scripts and SQL, including data deletions, alert closures, transaction exports, and user migrations. - Support data migration efforts, including bulk loading of historical transactions, organization-to-organization migrations, and legacy data imports. - Advise customers on SSO/Identity integration (OIDC, SAML, Okta) and platform configuration best practices. - Investigate data discrepancies, transaction processing failures, alert anomalies, and blockchain-specific issues across multiple networks and asset types. - Develop and maintain working knowledge of blockchain networks, asset types, and protocol-specific behaviors to support customer investigations and troubleshoot chain-specific issues. - Manage the On-Premises deployment lifecycle, including installation, infrastructure planning, data ingestion, version upgrades, and ongoing maintenance. - Troubleshoot On-Premises server issues including data ingestion failures, service outages, data update delays, and resource constraints. - Work within security-sensitive and restricted-access environments, including airgapped networks and law enforcement or government customer deployments. - Support customers through On-Premises version upgrades and cloud migration planning, ensuring minimal disruption and data continuity. - Travel to client sites as needed (approximately 15%) to support On-Premises software installations, upgrades, and critical maintenance. - Create and maintain technical documentation, runbooks, and SOPs that enable customers and internal teams to resolve common issues independently. - Collaborate closely with internal Product, Engineering, and Customer Success teams to escalate bugs, communicate customer feedback, and support feature rollouts. - Mentor and train support agents and peers on technical processes, tooling, and SOPs. ## We're looking for candidates who have: - 5+ years of experience in a technical support, solutions engineering, systems engineering, or similar customer-facing technical role. - Demonstrated ability to independently own and drive resolution of complex, multi-stakeholder technical issues from initial triage through to completion. - Guided customers through API integrations, including reading API documentation, troubleshooting HTTP requests/responses, and advising on integration architecture. - Written and executed SQL queries for data investigation, extraction, and bulk operations. - Built scripts or automation (Python, Bash, or similar) to perform bulk data operations and streamline repetitive tasks. - Communicated complex technical concepts to both technical and non-technical audiences across customers, support teams, and engineering. - Operated successfully in fast-paced, ticket-driven environments requiring the ability to prioritize and manage multiple concurrent issues, including urgent escalations. - Supported a global customer base across multiple time zones, adapting communication accordingly. - Deployed, maintained, or troubleshot server-based or On-Premises software in customer environments with restricted access. - Comfort working within security-sensitive environments, including law enforcement, government, or classified customer deployments. - Ideally supported cryptocurrency compliance workflows, such as transaction monitoring, alert triage, or sanctions screening. ## Technical Skills: - Strong proficiency in SQL and scripting languages (Python, Bash) for data analysis, bulk operations, and automation. - Experience troubleshooting REST APIs and guiding customers through integration design and deployment. - Experience working with large-scale transaction data and compliance alerting systems, including alert triage, bulk operations, and data quality investigation. - Expertise in Linux server administration, including CLI diagnostics and log analysis, with demonstrated ability to perform guided, remote troubleshooting and diagnostics in environments with severely limited visibility and restricted access. - Solid knowledge in hardware procurement, server deployment, systems performance tuning, and data center operational protocol compliance would be an advantage. - Familiarity with containerization and orchestration technologies (Docker, Kubernetes) and infrastructure capacity planning. - Ability to quickly develop deep expertise in Chainalysis products to map them to customer compliance and operational needs. **About Chainalysis** Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. **You belong here.** At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know.
26 days ago
## What you'll be doing: - Deliver client support and resolve complex account management issues across multiple channels (email, phone, and face-to-face). - Develop a strong understanding of our business operations to effectively address client issues and concerns. - Serve as the primary point of contact for customer issues, handling escalations with prompt, accurate, and comprehensive responses. - Conduct deep-dive investigations into the root causes of customer issues; collaborate with internal stakeholders to implement long-term structural fixes. - Partner with Business Units and IT on the implementation of new initiatives, manage client notifications, and ensure seamless communication of platform updates. - Participate in User Acceptance Testing (UAT) for new features, providing actionable feedback for platform improvement. - Keep abreast of MAS (Monetary Authority of Singapore) requirements and guidelines pertaining to retail customers. - Draft, refine, and maintain Standard Operating Procedures (SOPs) and internal policies to ensure operational scalability and relevance. - Bring fresh perspectives to the table to enhance service delivery and operational efficiency. ## What we're looking for: - Minimum 4 years of experience in customer service/client support operations within a retail brokerage, cryptocurrency firm, Fintech, or bank. - Bachelor’s Degree in Finance, Economics, Business, or a related field. - Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain is preferred. - Demonstrated experience in account opening AML/CFT requirements is an added advantage. - Possesses strong communication/interpersonal skills and the ability to write clearly and concisely. - Strong sense of responsibility, accountability, and the ability to work well in teams. - A high degree of accountability with the flexibility to adapt to non-office hours during high market volatility or specific project launches. - Bilingual ability will be an added advantage. ## What’s in it for you: - Friendly and fun start-up work culture. - Convenient work location in the heart of the CBD area. - Generous annual leave on top of national holidays. - Medical coverage including GP, Specialist, TCM, and more. - Self-care benefits and exciting fitness workshops/webinars. - Vibrant office with a well-stocked pantry. Find out more about **Coinhako** here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure, and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
29 days ago
Company Description AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings. We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry. Role Description We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users. This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast. You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly. We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of. You should also be constantly thinking about how support can be faster, smarter, and more scalable over time. Requirements You love helping people and communicating clearly. You are fast, organized, and highly responsive. You have strong judgment and know how to solve problems without overcomplicating them. You are high-agency and take ownership instead of waiting around. You can stay calm under pressure and handle urgent issues well. You pay close attention to detail and care about quality. You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity. You think in systems and naturally look for ways to improve workflows over time. You are comfortable working quickly across inboxes, tickets, Slack, and internal tools. Bonus if you: Have worked in customer support, operations, or a fast-paced SaaS environment. Have experience in real estate media or real estate photography. Have experience handling quality control, escalations, or technical support. Have used AI tools to improve workflows or automate repetitive wor
AutoHDR
29 days ago
Role: Customer Success Representative AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings! Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month! Our vision is to produce the majority of media for the real estate industry - and you can join early on. The role: Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. Call un-subscribed customers to collect feedback and conduct our winback process Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates. Proactively call existing users to collect feedback and proactively mitigate any churn risks. Your key responsibility: Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention. Requirements: Background working with real estate photographers or editing companies Understanding of HDR or flambient real estate photo workflows Perfect English fluency and no accent Schedule: Full-time (US Business Hours) AutoHDR Core Values: Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together. Persistence You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up. Optimism You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do. Competitive greatness Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.
Insight Global
32 days ago
## Customer Support Analyst (Contract-to-Hire) **Insight Global** is currently hiring **Customer Support Analysts** for our client in **Tempe, AZ**. This is a **6-month contract-to-hire** role. We are seeking a detail-oriented, proactive Support Agent who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. ### Core Support Operations - Manage approximately 40 email tickets per day. - Provide clear, timely, and accurate responses through Zendesk. - Handle general inquiries related to the platform and user accounts. ### Fraud, Safety, and Risk Support - Investigate account restrictions, fraud activity, and suspicious crypto transfers. - Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential). - Gather details to support fraud claims and escalation workflows. - Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users. ### Financial Operations - Support FIAT-related issues including: - Bank transfers - Troubleshooting linked bank accounts - Understanding deposit/withdrawal flows - Provide foundational support for crypto transfers; crypto knowledge is a major plus. ### Quality & Collaboration - Participate in the QA program to maintain high service standards. - Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members. - Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows. --- ### REQUIRED SKILLS AND EXPERIENCE - 3–4 years of experience in customer support, operations, or a client-facing environment (email and live chat support strongly preferred). - Experience managing high-volume ticket queues. - Experience using Zendesk or similar CRM platforms. - Comfortable working weekends. ### NICE TO HAVE SKILLS AND EXPERIENCE - Interest in cryptocurrency or blockchain. --- ### Pay Rates 1. 1st shift: $27/hr 2. 2nd shift: $28/hr 3. 3rd shift: $30/hr *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
Binance
33 days ago
# Fiat Tech Support Specialist **Location:** Asia / Taiwan, Taipei / Hong Kong **Department:** Operations, Strategy & Project Management – Operations **Commitment:** Full-time **Workplace Type:** Remote ## About Binance Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ## Job Summary The Fiat Tech Support Specialist supports Binance’s fiat-related products and operations by troubleshooting user and partner issues across deposits/withdrawals, card and bank transfer flows, payment rails, and related risk/compliance touchpoints. This role works closely with Customer Support, Product, Engineering, Compliance, and external payment partners to restore service quickly, reduce incident recurrence, and improve the end-to-end fiat user experience. ## Key Responsibilities ### Incident & Case Handling - Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection), including stuck/failed transactions, status mismatches, reversals, refunds, and reconciliation discrepancies. - Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product. - Manage escalations for high-severity cases and partner-impacting outages; provide clear user/partner updates and ETAs. ### Partner / Payment Rail Support - Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues. - Validate partner integrations (API requests/responses, signature/auth failures, idempotency handling, error codes, retries, and timeouts). - Support onboarding and ongoing operations for new fiat rails and country launches (configuration checks, test transactions, rollout readiness). ### Operational Excellence - Improve troubleshooting playbooks and internal tooling; document known issues, workaround steps, and escalation paths. - Drive post-incident reviews (RCA) and track corrective/preventive actions. - Monitor key service health signals and raise anomalies early (failure rates, latency, chargebacks, refunds, reconciliation breaks). ### Compliance & Risk Coordination - Coordinate with Compliance/Risk teams on cases involving KYC/AML triggers, sanctions screening, fraud indicators, chargebacks, and suspicious patterns. - Ensure sensitive data is handled appropriately and processes follow internal policies. ## Required Qualifications - 2+ years experience in technical support / operations / incident response for fintech, payments, banking, or exchange products. - Hands-on troubleshooting skills with APIs and transaction systems: HTTP, JSON, webhooks, error codes, retries, idempotency. - Strong data and investigation ability: reading logs, analyzing transaction lifecycles, using SQL/spreadsheets to validate reconciliation results. - Familiarity with fiat payment concepts: authorization vs capture, settlement, refunds/reversals, chargebacks, payout vs collection, cut-off times. - Excellent written communication for user/partner updates and internal incident coordination. ## Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* **Apply for this job** *When applying, mention the word CANDYSHOP to show you read the job post completely.*