Customer Support Jobs
79 jobs found
Polymarket
2 days ago
## About Polymarket **Polymarket** is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role Markets don't sleep, and neither does customer demand. Weekends are when our volume spikes the hardest: sports outcomes resolving on Sunday afternoons, breaking news triggering market reactions on Saturday evenings, elections and major economic events landing whenever they land. We need a dedicated CX presence during those windows who can handle escalations, route the right issues to the right specialists, and keep the bar high. You'll be the senior point of contact during your shift. You'll handle incoming tickets, escalate into our internal specialty teams when needed, and serve as the eyes and ears on community channels during peak hours. ## What You'll Do - Own customer experience coverage across the ticketing system and monitor community and social channels during your shift - Handle complex and escalated tickets including market resolution disputes, withdrawal and funding issues, KYC follow-ups, and account access problems - Route tickets into the right internal specialty teams with clean tagging and proper PII handling - Hold the line during high-traffic market events — sports finals, elections, breaking news — with on-call awareness during shoulder hours - Draft macros and response templates for recurring issues and produce clean handoffs to the rest of the team - Stay inside approved customer language guidelines at all times — this is a regulated environment and tone matters ## What We're Looking For - 2–4 years in customer experience, customer support, or trust and safety, ideally at a fintech, crypto, gaming, or regulated consumer platform - Weekend availability (Saturday and Sunday) is a hard requirement — standard shift is 12pm–8pm PT / 3pm–11pm ET, with an optional four-day schedule of 11am–9pm PT - Strong written communication that shifts naturally between empathetic, firm, and neutral depending on what the situation calls for - Hands-on experience with CRM tooling: macros, tagging, ticket triage, basic reporting - Self-directed during your shift — you'll often be the most senior CX person online and need to know when to act and when to escalate - Clear understanding that this is a regulated U.S. platform and that customer comms must stay inside approved guidelines - (Plus) Prior experience escalating to trust and safety, compliance, or legal teams - (Plus) Exposure to KYC/AML workflows - (Plus) Familiarity with prediction markets, crypto, or other trading products - (Plus) Comfort with community and social channels as support and listening surfaces - (Plus) Experience working in a 24/7 support environment with on-call or follow-the-sun coverage ## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories When applying, mention the word CANDYSHOP to show you read the job post completely.
Finery Markets
5 days ago
## Job Description We are seeking a motivated **Client Success Analyst** to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude. --- ## Key Responsibilities ### Client Success & Support - Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality - Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters - Collaborate with internal and external teams to advocate for client needs and improve the overall user experience - Have an in-depth understanding of the client's trading needs to intelligently determine which option will deliver the most revenue to the firm ### Quality Assurance - Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the client - Contribute to the prioritization of new features ### Cross-Functional Collaboration - Work closely with product, engineering, and support teams to align client needs with product roadmaps - Provide feedback on product features and identify opportunities for improvement based on client interactions --- ## Key Requirements 1. **Education:** Bachelor's degree in Information Systems, Management, or a related field, or equivalent experience 2. 2+ years of experience in client success or technical support 3. Understanding of how API protocols work (**REST**, **WebSocket**, **FIX**) 4. Problem-solving skills and the ability to explain technical concepts to non-technical clients 5. **Language Proficiency:** Fluent in English; additional languages are an advantage (**Mandarin**, **Portuguese**) 6. Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage --- ## What We Offer - **Work options:** Remote - A collaborative and supportive work environment alongside a highly experienced team - Competitive compensation package - The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets --- ## About Us **Finery Markets Limited** is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians, and Exchanges, including: - Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement - White label "OTC Prime as a Service" platform that allows institutions to offer their clients OTC Prime tools and services We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry. --- *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
7 days ago
## Customer Service Representative (Croatian & English) **Location:** Croatia, Zagreb **Department:** Customer Support – Customer Support **Commitment:** Full-time, Remote --- ### About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Croatian** - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## **Customer Service Representative (Czech & English)** **Location:** Czech Republic, Prague **Department:** Customer Support – Customer Support **Job Type:** Full-time, Remote --- ## About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ## Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ## Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Czech** - **Willing to work weekends and irregular hours which will include night shifts** --- ## Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## Customer Service Representative (Danish & English) **Locations:** Portugal, Lisbon / Czech Republic, Prague / Hungary, Budapest / Slovakia, Bratislava / Bulgaria, Sofia / Slovenia, Ljubljana / Greece, Athens / Estonia, Tallinn / Riga, Latvia / Croatia, Zagreb **Department:** Customer Support – Customer Support **Commitment:** Full-time: Remote **Workplace Type:** Remote --- Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in English and **Danish** - **Willing to work weekends and irregular hours which will include night shifts** ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
7 days ago
## **Customer Service Representative (Dutch & English)** **Locations:** Portugal, Lisbon / Czech Republic, Prague / Hungary, Budapest / Slovakia, Bratislava / Bulgaria, Sofia / Greece, Athens / Croatia, Zagreb / Estonia, Tallinn / Riga, Latvia / Serbia, Belgrade / Slovenia, Ljubljana **Department:** Customer Support – Customer Support **Commitment:** Full-time: Remote **Workplace Type:** Remote --- ### About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in English and Dutch - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## Customer Service Representative (Estonian & English) **Location:** Estonia, Tallinn **Department:** Customer Support – Customer Support **Type:** Full-time, Remote --- Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Estonian** - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
7 days ago
## Customer Service Representative (Greek & English) **Location:** Greece, Athens **Department:** Customer Support – Customer Support **Job Type:** Full-time, Remote --- ### About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Greek** - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- When applying, mention the word **CANDYSHOP** to show you read the job post completely.
7 days ago
## Customer Service Representative (Hungarian & English) **Location:** Hungary, Budapest **Department:** Customer Support – Customer Support **Commitment:** Full-time: Remote **Workplace Type:** Remote --- Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Hungarian** - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world's leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## **Customer Service Representative (Latvian & English)** **Location:** Riga, Latvia **Department:** Customer Support – Customer Support **Employment Type:** Full-time, Remote --- ### **About Binance** **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### **Responsibilities** - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### **Requirements** - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - **Fluent in English and Latvian** - **Willing to work weekends and irregular hours which will include night shifts** --- ### **Why Binance** - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**