Business Operations Lead

<p></p><p><strong>About Polymarket</strong></p><p>Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.</p><p>We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.</p><p></p><p><strong>Why This Role Exists</strong></p><p>Polymarket is scaling from 110 to 230+ people in 2026. The company needs someone who owns the operating rhythm — planning cycles, cross-functional coordination, internal reporting — so that the VP of Ops can focus on strategic decisions rather than process management. This person is the operational backbone of the company: they make sure every org knows what they're building, why, and how it connects to the company's north star.</p><p></p><p><strong>What You'll Own</strong></p><ul> <li><p><strong>Planning cycles</strong>: Design and run quarterly and annual planning (OKRs, headcount, budget). You ran the 2026 planning process we just finished — now imagine owning that end-to-end, every quarter.</p></li> <li><p><strong>Internal analytics &amp; reporting</strong>: Build the internal dashboards and reports that give leadership visibility into what's working and what's not. Partner with Data and Finance to create a single source of truth.</p></li> <li><p><strong>Cross-functional coordination</strong>: When Engineering, Marketing, and Markets need to align on a launch or initiative, you're the one making sure timelines, dependencies, and handoffs are clear.</p></li> <li><p><strong>Strategic projects</strong>: Lead high-impact projects that don't have a natural home — M&amp;A integration, vendor evaluations, org design work, process improvements.</p></li> <li><p><strong>Office management oversight</strong>: Office Manager reports to you. You ensure the physical environment runs smoothly without it consuming your bandwidth.</p></li> </ul><p></p><p><strong>What You're NOT</strong></p><p>You're not an executive assistant. You're not doing calendar management or travel booking. You're a strategic operator who happens to be very good at execution.</p><p></p><p><strong>What Great Looks Like</strong></p><ul> <li><p>Within 30 days: You've mapped every recurring process in the company, identified the top 5 that are broken, and have a fix plan for each.</p></li> <li><p>Within 60 days: You've built the Q2 planning process from scratch, run it, and every org leader says it was the best planning cycle they've experienced.</p></li> <li><p>Within 90 days: Leadership has a weekly dashboard they actually read. Cross-functional launches have a repeatable playbook. Jacob has 5+ hours/week back.</p></li> </ul><p></p><p><strong>Who You Are</strong></p><ul> <li><p>4–7 years in strategy, consulting, ops, or chief of staff roles at a high-growth startup or top-tier firm (McKinsey, Bain, BCG, or equivalent startup experience)</p></li> <li><p>You've run planning cycles before and have opinions about what makes them good vs. performative</p></li> <li><p>Exceptional written communication — you can write a one-pager that a CEO would read and act on</p></li> <li><p>You're comfortable with ambiguity and can structure problems without being told how</p></li> <li><p>You've used modern tools (Notion, Linear, Ashby, spreadsheets) and can build systems, not just use them</p></li> <li><p>Prediction markets, crypto, or fintech experience is a plus but not required</p></li> </ul> When applying, mention the word CANDYSHOP to show you read the job post completely.