🤝Head of Customer Success (US)
Head of Customer Success (US)
If you are interested, please apply here.
About Crossmint
Crossmint is the leading enterprise-grade, all-in-one stablecoin infrastructure enabling fintechs and enterprises to integrate stablecoin rails and smart wallets with speed, compliance, and scale. Trusted by more than 40,000 clients including global leaders such as MoneyGram, WireX, Toku, and more. Crossmint provides embedded smart wallets, on/offramps, cross-chain stablecoin orchestration, token checkout, and other blockchain primitives through simple, developer-friendly APIs, no blockchain engineers required. Backed by Ribbit Capital, Franklin Templeton, and other top investors. The future of finance is crypto-native. Crossmint makes it easy to get there.
Location
NYC / Miami (preferred). Open to remote.
Type of Employment
Full-time.
About the Role
We’re looking for a high-context operator to own and scale everything that happens after the deal is signed. This is a customer-facing, technically-involved role at the core of how we deliver value.
You’ll lead our post-sales function: Building the infrastructure, team, and strategy to ensure customers are onboarded successfully, technically enabled, and growing with us long-term. From enterprise support to CSE playbooks, you’ll help us move from high-potential partnerships to high-performing deployments. This is about building trust, driving outcomes, and turning complex blockchain integrations into seamless experiences.
What You Will Do
- Own the Customer Lifecycle: From onboarding to renewal, manage the full customer journey and post-sales operations.
- Build & Scale the CSE Function: Lead and grow a team of Customer Success Engineers, Technical Account Managers, and Support Specialists.
- Drive Retention and Expansion: Design success plans and engagement models that drive outcomes and NRR.
- Customer Enablement: Build playbooks, training programs, and resources to help customers succeed independently.
- Enterprise Execution: Partner with product and engineering to ensure enterprise customers are unblocked and high-value features are prioritized.
About You
You’re a trusted operator who knows how to turn chaos into clarity, and customers into champions. You’ve led technical post-sales teams before, and you know what great looks like when onboarding, retention, and enablement all work together. You understand enterprise expectations and developer-level complexity, and you thrive at the intersection of product and relationship.
- You have 7+ years of experience in customer success, solutions engineering, or technical account management.
- You've worked in crypto, and understand how technical complexity can become a barrier, or a wedge.
- You've built or scaled post-sales or customer success teams at a high-growth startup.
- You’re confident speaking to technical stakeholders, and know how to manage both urgency and long-term trust.
- You understand the difference between support and success, and you design for outcomes + responsiveness.
Why Join Crossmint?
At Crossmint, we’re building the infrastructure powering the next generation of the internet, where identity, assets, and payments live onchain. Joining now means helping define what great customer experience looks like in an industry still being invented.
As Head of Customer Success, you’ll inherit a high-trust environment with major logos already in motion, and the opportunity to build the post-sales engine that drives long-term growth. You’ll be shaping how we deliver at enterprise scale while keeping our startup velocity intact.
You’ll work closely with product, engineering, and GTM to unblock technical integrations, launch mission-critical projects, and ensure customers stay deeply engaged. If you’ve been looking for a chance to lead where success is critical to the company’s mission, this is it.