Coinhako

People Partner

Coinhako

8 days ago

## People Partner We are looking for a **People Partner** to join us! This role is a hands-on individual contributor position that combines end-to-end hiring with broad HR generalist and people partnering responsibilities. You will work closely with business leaders and employees across the organisation, supporting the full employee lifecycle while helping the company scale in a fast-moving, regulated, and high-growth environment. ### What you'll be doing: * Partner closely with hiring managers to deliver end-to-end recruitment for selected roles across technical and non-technical teams. * Act as a trusted People Partner to business teams, advising managers on performance management, employee relations, engagement, and day-to-day people matters. * Support workforce planning and hiring priorities in line with business needs. * Manage and continuously improve core HR operations, including onboarding, offboarding, confirmations, employee documentation, and HR systems. * Support the rollout and communication of HR policies, processes, and people programmes, ensuring alignment with Singapore employment legislation. * Partner with leadership on people initiatives such as performance cycles, engagement efforts, and organisational changes. ### What we're looking for: * 4–5 years of experience in a People Partner, HR Generalist, HRBP, or similar role, with hands-on recruitment experience as part of the role. * Experience in startups, fintech, crypto, or high-growth technology environments with 0 to 1 implementation of system / projects / policies is strongly preferred. * Good understanding of Singapore employment related regulations and practices. * Additional experience in SEA labor legislation or hiring practices is strongly preferred. * Hands-on experience with Human Resources Management Software (ATS, HRIS, Payroll…). * Comfortable operating in a fast-paced, evolving startup environment with changing priorities. * Strong stakeholder management and communication skills, with the ability to influence and advise and the ability to balance operational execution as well. ### What’s in it for you: * Friendly and fun start-up work culture. * Convenient work location located in the heart of CBD area. * Generous annual leaves on top of national holidays. * Medical coverage including GP, Specialist, TCM, and more. * Self-care benefits and exciting fitness workshops/webinars. * Vibrant office with a well-stocked pantry. Find out more about **Coinhako** here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us. By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

Senior Accountant

Coinhako

22 days ago

## Are you an accountant ready to make an impact in the dynamic world of Fintech? We are looking for a meticulous and proactive **Senior Accountant** to be the backbone of our financial operations. In this critical role, you will manage the full spectrum of accounting duties—from daily transactions and reconciliations to month-end closing and collaborating with international partners. If you are a problem-solver with a passion for numbers and proven knowledge of Vietnam's accounting framework, we invite you to apply. ## What you'll be doing: - Preparing payment vouchers, tracking accounts payables, and processing payments for suppliers on time. - Issuing invoices (if any). - Handling inter-bank transfers and payments, managing monthly, quarterly, and annual closings, and general reporting on company financial health and liquidity. - Monitoring and checking monthly, quarterly, and annual overheads reports. - Working with Tax authorities and outsourcing accounting firms. - Implementing settlement with local/overseas partners. - Reconciling and auditing financial discrepancies as they arise. - Collaborating with international and domestic banks, funds, and other financial institutions to complete payments and reconciliation. - Managing AR, AP, and GL functions at month-end closing and preparing analyses of accounts. - Being responsible for Financial Statements (Balance Sheet, Income Statement, and Cash Flow Statement). - Publishing financial statements, cash flow statements, and tax returns. - Registering and allocating fixed assets. - Collaborating with the HR Dept. regarding PIT (Personal Income Tax). - Any other Ad-hoc tasks assigned. ## What we're looking for: - A Degree in Accounting, Auditing, or Finance. - At least 2-3 years of experience as a General Accountant (experience in the Banking Industry is a plus). - Experience in overseas banking transfers is a must. - Sound knowledge of Vietnam accounting and taxation. - Ability to communicate in English is a must (IELTS 5.0). - Proficient in data entry and management. - Proficient in Microsoft Office, especially Excel. Ability to use Xero accounting software is a plus. - Detail-oriented and proactive. - Strong organization, prioritization, and communication skills. - Attention to detail and accuracy. - Problem analysis and problem-solving skills. - Ability to complete work on a tight schedule. - Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred. ## What’s in it for you: - MacBook or high-end laptop for working. - Full SHUI contribution as well as premium health care insurance. - Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese. - Extensive on-the-job training; you will always have chances to work with new emerging technologies. - Friendly and fun start-up work culture. Find out more about Coinhako here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure, and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

Customer Support Representative - Night Shift

Coinhako

22 days ago

## Customer Support Representative Our Customer Support Representative is responsible for delivering timely, accurate, and professional customer service to all customers. This position is mainly responsible for receiving and resolving user inquiries and transaction-related matters; being a contact point between customers and internal departments; analyzing and providing the best solution; and following the escalation process to ensure problems are resolved and issues are addressed at the right level. ### What you'll be doing: - Provide accurate, comprehensive, and timely information to customers via the ticket system or live chat. - Identify and understand customer problems. - Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution. - Identify and relay critical issues and bugs that require immediate attention to the respective teams. - Follow communication procedures, guidelines, and policies. - Verify customer documentation and guide them through the onboarding process. - Document common inquiries, feedback, and complaints. - Highlight improvements in processes and procedures that will enhance customer experience. - Perform other ad-hoc duties as assigned. ### What we're looking for: - **Must be available to work night shift (from 11:00 P.M to 7:00 A.M, 5 days/week, including weekends, holidays, and OT if needed). Training time may happen during office hours.** - Minimum 2-year experience in customer service, preferably in the finance or E-commerce industry. - Bachelor's College degree or equivalent. - Familiarity with macOS or comparable technology is preferred. - Excellent verbal and written skills in English. - Ability to work interdependently with colleagues and is highly self-motivated. - Proactive and positive with a passion for continually improving customer success function. - Willingness and open-mindedness to learn in a new environment and domain. - Proficient in written and customer relation skills to resolve customers’ inquiries. - Ability to demonstrate patience and professionalism when dealing with challenging situations. - Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred. ### Attitude: - Contribute to the team culture in a positive manner and maintain a customer-centric mindset. - High level of honesty and integrity. Proactive and meticulous. - A sense of responsibility and teamwork spirit. - Ability to work under pressure, strong communication skills, and exceed expectations. - Passionate about the crypto industry. ### What’s in it for you: - MacBook or high-end laptop for working. - Full coverage of social insurance. - Premium health care for you and your family members. - Full 100% salary during probationary period. - Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese. - Extensive on-the-job training; will always have chances to work with new emerging technologies. - Friendly and fun start-up work culture. Find out more about **Coinhako** here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

Lead Security Engineer, SecOps

Coinhako

34 days ago

## Security Operations & Offensive Security Lead In line with our expansion, we are looking for a seasoned **Security Operations & Offensive Security Lead** to manage and strengthen both our defensive (Incident Response, Monitoring) and offensive (Red team, Pentest) security capabilities. ### What you'll be doing: * **Leadership & team management** * Lead and mentor 2 sub-teams (defensive & offensive team). * Oversee hiring, training, performance evaluations, career development and resource planning. * Establish a strong operational discipline and technical excellence in both teams. * Develop and track Goals/ SLAs related to both teams. * Engage with other stakeholders on audit engagements and product development. * **Defensive oversight** * Oversee daily security operations including monitoring, alert triage and detection tuning. * Ensure SIEM, SOAR, EDR and monitoring coverage are properly maintained. * Serve as overall incident commander for security incidents. * Coordinate cross-functional response with other internal and external stakeholders. * Review incident reports and ensure agreed remediation is implemented properly. * Oversee the full vulnerability lifecycle. * **Offensive Security Management** * Lead and supervise the Red team. * Define the annual offensive testing strategy based on risk, threat landscape and compliance needs. * Translate offensive observations into defensive improvements. ### What we're looking for: * 5+ years of working experience in related work roles mentioned above. * Degree in Computer Science, Information Systems, Engineering or equivalent. * Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain. * Ability to translate technical security issues into clear actions for executives and engineers. * Excellent communication, presentation and planning skills. * **Fluent written and spoken English.** * **Nice to have:** * Prior experience in a crypto exchange, blockchain company, or high-risk trading platform. * Relevant certifications: leadership (CISSP, CISM, etc), offensive (OSCP, OSWE, etc), defensive (GSOM, GCIH, etc) and cloud security (CCSP, AWS). ### What’s in it for you: * MacBook or high-end laptop for working. * Full coverage of social insurance. * Premium health care for you and your family members. * Full 100% salary during probationary period. * Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese. * Extensive on job training; will always have chances to work with new emerging technologies. * Friendly and fun start-up work culture. Find out more about Coinhako here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at: https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.

Assistant Relationship Manager

Coinhako

41 days ago

## In this role You’ll support day-to-day sales operations, from preparing client materials and managing account documentation, to tracking client activity and coordinating follow-ups. You’ll help keep our client engagement running smoothly while learning how institutional crypto business works from the inside. ## What you'll be doing - Management of our institutional, consumer, and asset management clients - Manage trade bookings and settlements - Prompt and accurate execution of client trades - Ensure timely and accurate submission of critical onboarding documentation - Understand financial products and strategies to ensure that our HNW clients are integrated appropriately and using our product suite optimally - Effectively manage, prioritize, and follow-up client matters through to resolution - Manage, process, and comply with client’s business including onboarding, post-trade processing, and regulatory compliance - Work closely with the team to ensure best-in-class customer experience ## What we're looking for - Bachelor’s Degree in Finance, Economics, or a relevant field preferred - 0-3 years of relevant experience in the Institutional / Private Banking industry - A passion for blockchain technology, fintech, and digital assets - Strong interest in client service - Excellent interpersonal skills - Proactive and a team player with the ability to work in a fast-paced environment - Understanding and/or experience working in a Cryptocurrency / Blockchain / Fintech / Finance / Trading domain would be an advantage ## What’s in it for you - Friendly and fun start-up work culture - Convenient work location located in the heart of the CBD area - Generous annual leaves on top of national holidays - Medical coverage including GP, Specialist, TCM, and more - Self-care benefits and exciting fitness workshops/webinars - Vibrant office with a well-stocked pantry Find out more about **Coinhako** here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure, and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.