Polymarket
Web3 company listing jobs in blockchain/crypto space
Open Positions at Polymarket
Today
## Mission Act as the technical bridge between Polymarket’s exchange and its institutional counterparties. You’ll own the integrations that connect FCMs, liquidity providers, and ISVs to Polymarket’s regulated systems—helping partners go from sandbox to production while guaranteeing performance, reliability, and compliance. ## What You’ll Do * **Integration Engineering** – Build, test, and deploy FIX / REST / WebSocket integrations for institutional participants. * **Partner Enablement** – Work directly with engineers at FCMs, LPs, and ISVs to guide them through certification and onboarding. * **Performance Optimization** – Benchmark and tune order routing, latency, and throughput between client systems and Polymarket APIs. * **Testing & Certification** – Develop automated certification suites for connectivity and data-feed validation. * **Support & Troubleshooting** – Provide Tier-2/3 technical support for institutional clients; diagnose issues spanning APIs, network, and clearing workflows. * **Documentation** – Write and maintain developer guides, integration docs, and runbooks used by external partners. * **Feedback Loop** – Capture partner feedback and channel it to Engineering and Markets for product improvement. * **Compliance Collaboration** – Work with Compliance and InfoSec to ensure integrations meet access-control, data-handling, and system-safeguard standards. ## Who You Are * 5–8 years as a software engineer or integration engineer in trading, exchange, or financial-infrastructure environments. * Strong in Python, Go, or Java; capable of debugging network protocols and APIs. * Deep familiarity with FIX, REST, and WebSocket protocols. * Experience supporting institutional clients or market makers in production environments. * Clear communicator who can translate between engineering and business language. * Excited by external-facing technical work and comfortable with responsibility for partner success. * Knowledge of CFTC or SEC access and security requirements a plus. ## Why This Role You’ll sit at the frontline of Polymarket’s institutional expansion—owning the technical experience of every professional participant who connects to the exchange. If you like solving real client problems with deep technical rigor and seeing integrations go live in production, this role offers immediate impact and visibility. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
7 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$8B traded last year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role Polymarket is looking for a pragmatic full-stack engineer to join our US Exchange Tooling team. You'll build the critical internal systems that power our CFTC-regulated exchange operations—from payment reconciliation and transaction processing to operational dashboards and compliance tooling. This is a high-impact role where you'll work directly with operations teams, build systems that handle real money at scale, and help establish the technical foundation for our growing US exchange business. If you enjoy solving complex problems in fintech, building tools that people actually use every day, and shipping code that matters, this role is for you. ## What You’ll Do - **Build internal tools for US exchange operations.** Create systems that help control desk operators, supervisors, and compliance teams manage high-volume payment processing and reconciliation workflows. - **Ship production features regularly.** Launch improvements and fixes frequently in a fast-paced, regulated environment where reliability matters. - **Work across the full stack.** Build frontend interfaces for operational dashboards and backend APIs for transaction processing, reconciliation, and payment provider integrations and other control desk operations. - **Collaborate with internal teams.** Partner closely with operations, compliance, and product to understand workflows, gather feedback, and iterate quickly on tooling. - **Design for scale and compliance.** Build systems that handle thousands of daily transactions while maintaining audit trails and meeting CFTC regulatory requirements. - **Contribute to technical decisions.** Participate in architecture discussions, code reviews, and help establish best practices for the team. ## What We’re Looking For - 3-7 years of professional software development experience - Strong full-stack web development skills with TypeScript. Strong backend experience with Go. - Solid experience with React and Node.js (Next.js experience is a plus) - Experience building data-heavy applications or internal tools - Ability to work with external APIs and integrate third-party services - Strong collaboration and communication skills—you work well with non-technical stakeholders - Bias for action—comfortable shipping iteratively and refining based on user feedback - Builder's mindset—you take pride in creating tools that solve real operational problems - *(Plus)* Experience with MongoDB - *(Plus)* Background in fintech, payments, reconciliation systems, or regulated environments - *(Plus)* Familiarity with customer service or operations tooling - *(Plus)* Understanding of financial data modeling and audit requirements - *(Plus)* Bachelor's degree in Computer Science or equivalent ## Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
7 days ago
## **About Polymarket** Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$20B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## **What You’ll Do** - Own end-to-end retention strategy across lifecycle, CRM, and in-product messaging for Polymarket's US App and Polymarket.com - Build and optimize email, push, in-app, and SMS campaigns to drive repeat trading and frequency - Design lifecycle programs across onboarding, activation, re-engagement, and win-back - Partner closely with product, data, and growth to test retention levers (UX, incentives, content, timing) - Define and track core metrics (D1/D7/D30 retention, frequency, cohort LTV) and turn insights into action - Run fast, data-driven experiments to increase engagement around key events, markets, and moments - Weekly reporting to both product and growth ## **What We’re Looking For** - 3–6+ years of experience in retention, lifecycle, or CRM marketing of a consumer app - Experience owning retention across web + mobile - Strong analytical instincts—comfortable working with cohorts, funnels, and experimentation - Clear communicator who can move quickly in a high-velocity, event-driven product - Bonus: experience with trading, OSBs, crypto, or real-time marketplaces When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
19 days ago
## Customer Success Rep ### About Polymarket Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently—supported by best-in-class operational rigor, clear communication, and strong compliance practices. ### About the Role We’re looking for a client-facing **Customer Support Lead** with deep **financial services support/operations** experience to own the customer support experience across our **approved communication channels** (e.g., in-app chat and email). You’ll be a trusted voice for customers—resolving issues efficiently, spotting trends early, and building scalable workflows that improve both customer outcomes and operational efficiency. This role goes beyond answering tickets. You’ll help design support operations: improving triage and escalation, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), and ensuring customer communications are clear, accurate, consistent, and regulator-ready. ### What You’ll Do * **Resolve customer tickets** through **approved support channels** (e.g., email, in-app chat), maintaining high-quality, compliant, and consistent communication. * **Triage, prioritize, and manage** a high-volume queue—distinguishing urgent, high-risk, and time-sensitive issues from standard inquiries. * Serve as a primary escalation point for complex cases and coordinate handoffs across internal stakeholders (Payments Ops, Risk/Compliance, Product/Engineering). * Support and troubleshoot **KYC/CIP** workflows, including identity verification issues, document collection, exception handling, and escalation to Compliance/Risk when appropriate. * Handle and investigate **payments-related** inquiries end-to-end, including: * **ACH**, **debit cards**, **Apple Pay**, and **wires** (required experience) * Deposit/withdrawal statuses, returns/reversals, limits, bank rejections, and transaction troubleshooting * Support **account access and security** flows, including login issues, 2FA support, secure verification steps, and account recovery. * Provide customer education and set expectations around the **trade lifecycle**, including **trading cycles, settlement timing, and clearing dependencies** that may impact balances, holds, or withdrawals. * Partner with internal teams to resolve issues related to **trade status, settlement breaks, clearing constraints, or post-trade restrictions** (as applicable to our workflows). * Draft and improve customer-facing **notifications, FAQs, macros, and help-center content** that reduce repeat contacts and improve clarity—especially around payments, verification, and settlement timelines. * Identify recurring pain points and drive **process improvements**: tooling, QA checklists, escalation playbooks, tagging/reporting, and operational controls. * Maintain high operational standards for documentation, internal notes, and handoffs—ensuring cases are auditable, consistent, and easy to pick up. ### What We’re Looking For (Must-Haves) * **4+ years** in a **financial services** environment (banking, brokerage, payments, fintech, exchanges, or similar) in a **support and/or operations** role. * Strong **client-facing** judgment and communication skills—clear, calm, and precise, especially under pressure. * Demonstrated ability to **triage, prioritize, and execute** in fast-moving environments while maintaining accuracy and professionalism. * Hands-on familiarity with **KYC/CIP** concepts and working alongside Risk/Compliance teams in a regulated setting. * Proven experience supporting payment rails: **ACH, debit cards, Apple Pay, and wires** (required). * Working knowledge of **markets and trading lifecycle fundamentals**, including execution → confirmation → **settlement/clearing**, and how timing differences can affect availability of funds. * High EQ: able to de-escalate tense interactions, set expectations clearly, and communicate policies with empathy and firmness. * Track record of **process improvement**: you don’t just solve tickets—you reduce future tickets and improve the system. ### Nice-to-Haves * Experience with identity and authentication tooling such as **Auth0** (strong plus) and/or modern 2FA/account security tooling. * Familiarity with regulator-ready communications practices (approved templates/macros, QA review, audit-friendly case notes). * Experience partnering with Product/Engineering on incident response, bug triage, and operational readiness. * Exposure to risk controls, fraud workflows, and operational break resolution in payments or trading environments. ### Benefits * Competitive salary & equity * Unlimited PTO, Health, Vision, & Dental coverage * 401(k) match * Hardware setup (MacBook Pro + accessories) * In-office lunch provided 5 days per week * Complimentary snacks and drinks in office When applying, mention the word CANDYSHOP to show you read the job post completely.
Polymarket
21 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. This role goes beyond answering questions—you’ll develop processes, create tools, and work collaboratively with others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in. ## What you'll do - Manage customer support inquiries, Discord messages, and live chat across multiple time zones. - Develop and lead a culture of delightful customer support across multiple channels (Discord, email, Telegram, and chat). - Act as a trusted point of contact for the community and escalate high-priority issues to product, design, and engineering teams. - Build internal programs, tools, resources, and training to help launch or improve product support workflows. - Ensure compliance with Polymarket regulations and standards. - Use data and customer pain points to identify opportunities to reduce customer friction. ## What we're looking for - The perfect candidate has operated at the intersection of finance, technology, and user engagement, and brings familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms. - We’re looking for someone with 4+ years of experience in financial services, fintech, gaming, or web3 — ideally with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments. - Experience in payments, market operations, KYC/AML compliance, or trading infrastructure is highly valued, as is a comfort navigating the evolving world of financial technology, crypto, and decentralized finance (DeFi). - Familiarity with managing large Discord or online communities is preferred, along with an understanding of current best practices for community engagement and moderation. - Polymarket is a 24/7/365 business, so availability to work shifts on weekends and outside of the "standard" work day is required. - You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. - You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. - Excellent communication skills (written and verbal), with the ability to simplify complex topics for broad audiences. - You’re never tired of learning. You want to be a pro in bleeding-edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0. ## Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.