Polymarket
Web3 company listing jobs in blockchain/crypto space
Open Positions at Polymarket
Polymarket
6 days ago
## About Polymarket **Polymarket** is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We’re growing fast: both in volume ($21B traded in 2025) and in adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media, powered by fast, reliable, and deeply technical market infrastructure. ## About the role Polymarket is looking for a backend engineer to help build and scale the core exchange infrastructure that powers our markets. This role is focused on high-performance, low-latency backend systems that must be correct, fast, and resilient under real-world trading load. You’ll be a core individual contributor working with other senior engineers to design, implement, and optimize the systems that sit at the heart of Polymarket’s exchange. This is a high-ownership role with minimal bureaucracy and a strong bias toward execution. ## What you’ll do We’re looking for an experienced backend engineer who enjoys working close to the metal and solving hard distributed systems problems. - **Build the exchange backend:** Design and implement scalable, low-latency backend services that power Polymarket’s exchange, using C/C++ or other performance-oriented systems languages (Go, Rust, Java). - **Optimize for performance & scale:** Profile, tune, and debug systems with a focus on latency, throughput, memory usage, and correctness in production. - **Design distributed systems:** Build and operate robust APIs, data pipelines, and event-driven systems using messaging and streaming platforms (Kafka, Pulsar, RabbitMQ). - **Own reliability & operations:** Reinforce security, availability, performance, and scalability across backend systems, and participate in diagnosing and resolving production issues. - **Collaborate cross-functionally:** Work closely with engineers across product, infra, and data to ensure tight integration between the exchange and the broader platform. - **Contribute to code quality:** Participate in code reviews, design discussions, and architectural decisions to maintain a high bar for engineering excellence. ## What we’re looking for - 4–7+ years of professional backend development experience, with strong proficiency in C/C++ (preferred) or another systems language (Go, Rust, Java). - Solid understanding of algorithms, data structures, concurrency, memory management, and experience building low-latency, high-throughput systems. - Comfortable working on complex systems end-to-end, debugging production issues on Linux, and taking responsibility for correctness and performance. - **(Plus)** Experience in trading systems, HFT, gaming, telecom, or other latency-sensitive domains. - **(Plus)** Production experience with Kafka, Pulsar, or similar streaming platforms at scale. - **(Plus)** Familiarity with gRPC, Protobuf, ZeroMQ, or similar technologies. - **(Plus)** Experience deploying systems in cloud environments (AWS/GCP) and using containers. ## Benefits - Competitive salary & equity. - Unlimited PTO, Health, Vision, & Dental coverage. - 401k match. - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
20 days ago
## About Polymarket Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the role Polymarket is looking for a **Senior QA Engineer** to build the quality assurance function from the ground up. You'll define how we test, what we test, and when code is ready to ship. This means building automated test infrastructure, establishing release processes, and eventually hiring a small team to scale the function. This is a foundational hire. There's no existing QA infrastructure. You're not coming in to run test cases someone else wrote. You're coming in to decide what quality looks like at Polymarket. ## What you’ll do - **Automated Test Infrastructure:** Build automated test suites from scratch covering web, backend APIs, and critical trading flows. We recommend TypeScript and Playwright, but you'll have input on the stack. - **Release Quality:** Define and own the release testing process. Work with the TPM to ensure releases are structured, tested, and still shipping fast. - **Product Coverage:** Deeply understand the product so you can identify what to test. Trading flows, market creation, settlement, edge cases that could cost users money. - **CI/CD Integration:** Integrate automated tests into the deployment pipeline so issues get caught before they hit production. - **Bug Tracking & Visibility:** Use Linear to track issues, coordinate with engineering on fixes, and maintain visibility into quality metrics. - **Team Building:** As we grow, hire and mentor 2-3 additional QA engineers to build out the function. ## What we’re looking for - 3+ years in QA engineering or SDET roles, with time at startups scaling quickly - Strong automated testing skills. You've built test infrastructure from scratch, not just maintained existing suites. Experience with modern frameworks (Playwright, Cypress, or similar) - Trading or fintech product experience. You've tested products where real money is at stake and understand what can go wrong. - Crypto/DeFi familiarity. Understanding of blockchain mechanics and how crypto products work. Strongly preferred - Full-stack testing experience across web applications and backend APIs - Comfortable with TypeScript or Python for test automation - Experience with CI/CD integration (GitHub Actions, CircleCI, or similar) - Strong communication skills. You can explain quality tradeoffs to engineers and push back when needed - **(Plus)** Experience at prediction markets, sports betting platforms, or trading exchanges - **(Plus)** Experience leading or mentoring a small QA team - **(Plus)** Performance and load testing background - **(Plus)** Mobile iOS testing experience - **(Plus)** Security testing exposure ## Benefits - Competitive salary & meaningful equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
20 days ago
## About Polymarket Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the role Polymarket is looking for a **Senior Technical Program Manager** to bring structure and execution rigor to a fast-moving engineering organization. You'll coordinate across our engineering teams, making sure cross-functional initiatives ship on time while building the systems and processes we need to scale. This is a foundational hire. We've grown quickly and don't have formal PM processes yet. You're not coming in to run a playbook. You're coming in to write one. ## What you’ll do - **Delivery & Execution:** Drive end-to-end delivery of technical initiatives across backend services, infrastructure, and consumer-facing features. Own timelines, dependencies, and stakeholder alignment for our highest-priority projects. - **Cross-Team Coordination:** Be the central point of coordination across engineering, product, and leadership. Find blockers before they become problems. Keep teams aligned on priorities and sequencing. - **Process & Systems Building:** Design and implement the frameworks, rituals, and tooling that give us visibility into what's shipping and what's stuck, without adding bureaucracy for its own sake. - **Technical Translation:** Bridge product vision and engineering execution. You'll need to understand our architecture well enough to scope work and manage dependencies across teams. - **Documentation & Knowledge Management:** Set standards for technical documentation and decision records that actually get used. Make it possible to work async and preserve what we learn. - **Stakeholder Communication:** Own communication with leadership and cross-functional partners. Clear, actionable updates on status, risks, and tradeoffs. - **Team Development:** As we grow, help build out the program management function. This may include hiring and mentoring additional TPMs. ## What we’re looking for - 4+ years in technical program or project management, with time at early-stage startups scaling engineering teams (think 10 → 50+ engineers) - Consumer fintech or trading platform experience. You've shipped products where real money, real-time systems, and user trust are on the line - Track record of building PM processes from scratch, not just operating within existing frameworks - Technical depth. You can read a spec, understand architecture tradeoffs, and hold your own with engineers. Prior engineering experience is a big plus - Strong organizational and communication skills. You bring structure to chaos and write updates people actually read - Familiarity with Linear, Notion, or similar tools. Opinions about what good project management looks like are welcome - **(Plus)** Experience at prediction markets, sports betting platforms, or trading exchanges - **(Plus)** Crypto/DeFi familiarity, including understanding of blockchain mechanics and on-chain systems - **(Plus)** Smart contract exposure and ability to scope work involving contract development or audits - **(Plus)** Background in market microstructure, liquidity systems, or order matching ## Benefits - Competitive salary & meaningful equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
20 days ago
## **Recruiting Coordinator** ## **About Polymarket** Polymarket is the world's largest prediction market that enables users to trade on the outcomes of various real-world events — everything from elections to entertainment. By leveraging blockchain technology, our platform offers a decentralized and transparent marketplace for predictions, allowing individuals to monetize their insights and forecasts. We're growing fast and hiring across the board, which means our Talent team is busier than ever. ## **The Role** We need a Recruiting Coordinator who can own the logistics side of hiring and make sure nothing falls through the cracks. You'll be the person keeping our interview process running — scheduling, communicating with candidates, troubleshooting when things go sideways, and making sure everyone has a good experience along the way. This is a good fit if you've done recruiting coordination before (ideally 2+ years), you're organized to a fault, and you like the pace of a startup where things move quickly. ## **What You’ll Do** - Own end-to-end interview scheduling across multiple roles and teams - Coordinate complex calendars with candidates, interviewers, and recruiters across time zones - Be the main point of contact for candidates from their first interview to offer (or rejection) - Keep people in the loop: confirmations, changes, next steps, all the follow-ups - Work closely with recruiters and hiring managers to keep things moving - Keep our ATS clean and up to date (we use Ashby) - Spot inefficiencies and suggest fixes — we're always iterating on process - Jump in on other talent projects as needed ## **What We’re Looking For** - 2+ years in recruiting coordination or a similar role - You've scheduled a lot of interviews and know how to manage candidate communication at scale - Extremely organized with great attention to detail - Strong communicator — you write clear, friendly emails and can handle tough conversations when needed - Comfortable juggling a lot at once without dropping balls - Experience with an ATS (Ashby, Greenhouse, Lever, etc.) - Proactive — you see problems before they become problems ## **Nice to Have** - You've worked with technical or hard-to-fill roles before - You've been at a startup or high-growth company - You're interested in crypto, prediction markets, or fintech ## **Why Polymarket** - Small team, real ownership — your work will directly impact how we scale - Competitive pay and benefits - Chance to grow as the company grows (we're hiring a *lot*) When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
20 days ago
## **Senior Sourcer/Researcher** ## **About Polymarket** Polymarket is the world's largest prediction market that enables users to trade on the outcomes of various real-world events — everything from elections to entertainment. By leveraging blockchain technology, our platform offers a decentralized and transparent marketplace for predictions, allowing individuals to monetize their insights and forecasts. ## **The Role** We're looking for a Senior Sourcer to own research and pipeline building across the company. You'll be sourcing for everything — engineering, product, and design, but also finance, legal, BD, marketing, data science, you name it. This is for someone who genuinely loves the hunt. You're great at digging through LinkedIn (and beyond), building sourcing strategies from scratch, and figuring out where the best people are hiding. You'll work closely with recruiters and hiring managers, but you'll have a lot of autonomy in how you find people and build pipelines. ## **What You’ll Do** - Lead sourcing for technical and non-technical roles across the company - Do deep research to figure out where talent lives for current and future roles - Build high-quality, targeted pipelines through proactive sourcing - Put together curated candidates lists for recruiters to reach out to, or reach out yourself - Partner with recruiters and hiring managers to understand what "great" looks like for each role - Develop sourcing strategies — search strings, Boolean, talent mapping, the works - Write personalized, high-signal outreach and manage early-stage candidate conversations - Track sourcing activity, pipeline health, and conversion metrics to inform strategy and improvements - Help build out our sourcing process and tools as we scale ## **What We’re Looking For** - 5+ years doing technical sourcing or talent research, ideally at a startup or high-growth company - Experience sourcing across technical roles (engineering, product, design, data) and business functions (finance, legal, ops, etc.) - Strong research skills — you know how to map markets, understand companies, and find people others miss - You've built pipelines from scratch for hard-to-fill roles before - Great writer — your outreach is thoughtful and personalized, not spammy - Highly organized and comfortable running multiple searches at once - Familiar with sourcing tools and ATS platforms (LinkedIn Recruiter, Greenhouse, Ashby, Gem, SeekOut, etc.) - Proactive and strategic — you don't wait to be told what to do ## **Nice to Have** - You've sourced for crypto, fintech, or technical products before - You've worked with senior stakeholders or on executive searches - You're comfortable with data and reporting on sourcing metrics - You like building repeatable processes that scale ## **Why Polymarket** - Own sourcing strategy across the entire company — not just one function - Small team, lots of influence and room to shape how we operate - You'll work on a huge variety of roles and hiring challenges (never boring) - Competitive pay and benefits - Real opportunity to help shape how Polymarket grows When applying, mention the word **CANDYSHOP** to show you read the job post completely.
22 days ago
## Overview Polymarket is building the future of markets. We partner with platforms, creators, and institutions to bring prediction markets to new audiences—across product, distribution, payments, and infrastructure. We are looking for a senior commercial lawyer who can own high-velocity deal flow, run point on complex integrations, and scale a best-in-class commercial contracting function. This is a builder role: you will negotiate, structure, and close partnerships that matter, while also designing the commercial workflows that keep the business moving fast. ## What you’ll do * Lead partnerships and integrations end-to-end: intake, structuring, negotiation, close, and post-signature execution support. * Own commercial contracting across a wide range of counterparties and products (platform partnerships, distribution, marketing, data, vendors, SaaS, payments, and operational agreements). * Quarterback cross-functional deal teams with BD, product, engineering, finance, compliance, and marketing. * Scale the function: templates, playbooks, clause libraries, fallback positions, approvals, and intake/triage systems to improve cycle time. * Manage and develop junior attorneys (and/or outside counsel): set priorities, maintain quality, unblock negotiations, and build durable processes. * Drive pragmatic risk decisions—spot issues early, propose solutions, and keep momentum. ## What we’re looking for * 5–10 years of experience in commercial transactions (law firm, in-house, or a mix). * Deep drafting and negotiation experience across partnership and integration agreements, plus core commercial terms: fees/revenue share, SLAs, IP, data rights, security, audit/controls, indemnities, and limitation of liability. * Demonstrated ability to run multiple negotiations in parallel in a fast-moving environment. * Proven experience supervising and mentoring junior attorneys and managing workflow. * Clear communicator with high ownership and strong cross-functional instincts. ## Nice to have * Experience in fintech, crypto, marketplaces, or regulated products. * Familiarity with payments, KYC/vendor diligence, data security, and advertising/marketing compliance, including international counterparties. * Interest in building lightweight systems (intake, metrics, templates) that make legal an engine, not a bottleneck. ## How you work * You move fast, write clearly, and default to action. * You can be both strategic and hands-on—you negotiate and you build. * You care about craft: clean drafting, strong positioning, and predictable execution. * You know when to push, when to simplify, and when to escalate. ## Role details * **Location:** SoHo, New York City * **Reporting line:** Chief Legal Officer * **Compensation:** $450,000–$550,000 base salary + equity When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
36 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$20B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## The Role We’re looking for an **Affiliate Manager** to build and scale Polymarket’s affiliate acquisition engine. This person will own affiliate partnerships end-to-end — from recruiting and onboarding creators and publishers, to optimizing performance, attribution, payouts, and compliance. This role is ideal for someone who has previous experience running affiliate programs and understands how to drive high-volume, high-quality first-time depositors through affiliate channels. ## Key Responsibilities - Build, launch, and manage partner integrations for Polymarket’s US + international affiliate marketing programs. - Recruit, negotiate, and onboard affiliate partners, creators, publishers, and media networks. - Optimize partner performance based on CPA, FTDs, LTV, and ROI. - Design commission structures, payout terms, and performance incentives. - Collaborate with Growth, Creator Partnerships, and Paid Media teams to align campaigns. - Identify new affiliate opportunities across major publishers. - Produce weekly performance reporting and insights for leadership. ## Required Experience - 4+ years managing affiliate programs for sportsbooks, media platforms, or consumer finance apps. - Proven track record driving first-time depositors (FTDs) at scale. - Experience with affiliate tracking platforms (Impact, CJ, etc.). - Deep understanding of CPA, rev-share, hybrid deals, and attribution models. - Experience recruiting creators, media publishers, and performance affiliates. - Knowledge of sports affiliate marketing space. - Strong negotiation and relationship management skills. - Data-driven mindset with comfort in dashboards, analytics, and cohort tracking. - Deep interest in sports, financial markets, politics, and pop culture — with the ability to spot trending moments and translate them into high-performing affiliate campaigns. ## Nice to Have - Experience launching affiliate programs from scratch. - Familiarity with prediction markets, trading platforms, or fintech products. - Existing network of sports affiliates and creator partners. *When applying, mention the word CANDYSHOP to show you read the job post completely.*
41 days ago
**IN-OFFICE ROLE (Onsite Required)** ## Customer Success Rep — Coaching & Quality Assurance ### About Polymarket Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently—supported by best-in-class operational rigor, clear communication, and strong compliance practices. ### About the Role We’re looking for an **in-office**, client-facing Customer Success Rep with **Coaching & Quality Assurance** ownership and deep financial services support/operations experience. You’ll be a trusted voice for customers while also elevating team performance through structured coaching, QA monitoring, KPI ownership, and training enablement. This role goes beyond answering tickets. You’ll help design and scale support operations: improving triage and escalation, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), ensuring communications are clear and regulator-ready, and building a quality program that measurably improves outcomes like CSAT and resolution quality. ### What You’ll Do #### Coaching & Quality Assurance Leadership - Own day-to-day **support quality** across tickets and chat: review interactions for accuracy, tone, completeness, and policy alignment. - Run a consistent **coaching cadence** (targeted feedback, improvement plans, follow-through) that keeps reps aligned to standards. - Build and maintain **QA scorecards/rubrics**, calibration practices, and quality standards that are auditable and consistent. - Establish and report on **KPIs** (e.g., CSAT, QA score, recontact rate, resolution quality, first response time, escalation quality) and translate trends into action. - Design and deliver **training modules** (onboarding, refreshers, scenario-based drills, policy-safe comms) to raise rep knowledge and performance. - Identify recurring issues and knowledge gaps, then drive improvements through macros, playbooks, and process updates—focused on measurable lifts in CSAT and quality. #### Core Customer Support & Operations - Resolve customer tickets through approved support channels (e.g., email, in-app chat), maintaining high-quality, compliant, and consistent communication. - Triage, prioritize, and manage a high-volume queue—distinguishing urgent, high-risk, and time-sensitive issues from standard inquiries. - Serve as a primary escalation point for complex cases and coordinate handoffs across internal stakeholders (Payments Ops, Risk/Compliance, Product/Engineering). - Support and troubleshoot **KYC/CIP workflows**, including identity verification issues, document collection, exception handling, and escalation to Compliance/Risk when appropriate. - Handle and investigate payments-related inquiries end-to-end, including: - **ACH, debit cards, Apple Pay, and wires** (required experience) - Deposit/withdrawal statuses, returns/reversals, limits, bank rejections, and transaction troubleshooting - Support account access and security flows, including login issues, 2FA support, secure verification steps, and account recovery. - Provide customer education and set expectations around the trade lifecycle, including trading cycles, settlement timing, and clearing dependencies that may impact balances, holds, or withdrawals. - Partner with internal teams to resolve issues related to trade status, settlement breaks, clearing constraints, or post-trade restrictions (as applicable to our workflows). - Draft and improve customer-facing notifications, FAQs, macros, and help-center content that reduce repeat contacts and improve clarity—especially around payments, verification, and settlement timelines. - Identify recurring pain points and drive process improvements: tooling, QA checklists, escalation playbooks, tagging/reporting, and operational controls. - Maintain high operational standards for documentation, internal notes, and handoffs—ensuring cases are auditable, consistent, and easy to pick up. ### What We’re Looking For (Must-Haves) - 4+ years in a financial services environment (banking, brokerage, payments, fintech, exchanges, or similar) in a support and/or operations role. - **Prior experience leading coaching and/or QA** in a support environment (formal people management or clear ownership of performance outcomes strongly preferred). - Strong client-facing judgment and communication skills—clear, calm, and precise, especially under pressure. - Demonstrated ability to triage, prioritize, and execute in fast-moving environments while maintaining accuracy and professionalism. - Hands-on familiarity with **KYC/CIP** concepts and working alongside Risk/Compliance teams in a regulated setting. - Proven experience supporting payment rails: **ACH, debit cards, Apple Pay, and wires (required)**. - Working knowledge of markets and trading lifecycle fundamentals, including execution → confirmation → settlement/clearing, and how timing differences can affect availability of funds. - High EQ: able to de-escalate tense interactions, set expectations clearly, and communicate policies with empathy and firmness. - Track record of process improvement: you don’t just solve tickets—you reduce future tickets and improve the system. ### Nice-to-Haves - Experience with identity and authentication tooling such as **Auth0** (strong plus) and/or modern 2FA/account security tooling. - Familiarity with regulator-ready communications practices (approved templates/macros, QA review, audit-friendly case notes). - Experience partnering with Product/Engineering on incident response, bug triage, and operational readiness. - Exposure to risk controls, fraud workflows, and operational break resolution in payments or trading environments. ### Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401(k) match - Hardware setup (MacBook Pro + accessories) - In-office lunch provided 5 days per week - Complimentary snacks and drinks in office When applying, mention the word CANDYSHOP to show you read the job post completely.
41 days ago
## Customer Success Specialist - Discord Community **About Polymarket** Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently—supported by best-in-class operational rigor, clear communication, and strong compliance practices. **About the Role** We're looking for a Discord Community Support Specialist with financial services and Discord community management experience to own the customer experience in our Discord community server. You'll be the primary voice supporting our community—resolving issues in real-time, answering questions about Polymarket's platform, triaging user concerns, and building scalable support workflows that improve both community health and operational efficiency. This role goes beyond answering messages. You'll help design Discord support operations: improving response protocols and escalation paths, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), and ensuring community communications are clear, accurate, consistent, and regulator-ready. In downtime, you'll support customer tickets through Intercom. **What You'll Do** ### Discord Community Management (Primary) - Monitor and actively engage in Discord channels throughout the day, maintaining quick response times and high community engagement - Answer user questions about Polymarket's app, features, trading mechanics, and policies - Triage and escalate urgent issues, complex cases, and compliance-sensitive concerns to appropriate internal teams - Moderate community discussions, enforce server guidelines, and maintain a positive, respectful environment - Identify and surface recurring pain points, common questions, and trending issues to inform product and support improvements - Create and maintain Discord support resources: pinned FAQs, bot commands, channel organization, and automated responses - Manage Discord server infrastructure: roles, permissions, channels, and bot configurations if applicable - De-escalate tense situations with empathy and professionalism while upholding platform policies ### Customer Support (Secondary - During Downtime) - Resolve customer tickets through Intercom, maintaining high-quality, compliant communication - Support KYC/CIP workflows, identity verification issues, and escalations to Compliance/Risk when appropriate - Handle payments-related inquiries: ACH, debit cards, Apple Pay, wires, deposit/withdrawal statuses, and transaction troubleshooting - Provide education around trade lifecycle, settlement timing, and clearing dependencies ### Process & Operations - Draft and improve Discord announcements, FAQs, and help resources that reduce repeat contacts - Document common issues, create escalation playbooks, and maintain internal knowledge base - Track metrics: response times, resolution rates, community sentiment, and escalation patterns **What We're Looking For (Must-Haves)** - **3+ years managing Discord communities**, preferably in crypto, fintech, trading, or financial services environments - **2+ years in financial services** (banking, brokerage, payments, fintech, exchanges) in support or operations - Proven ability to manage high-volume Discord servers with excellent moderation and community engagement skills - Strong understanding of Discord infrastructure: server setup, roles/permissions, bots, moderation tools - Hands-on familiarity with KYC/CIP concepts and working alongside Risk/Compliance teams in regulated settings - Experience supporting payment rails: ACH, debit cards, Apple Pay, and wires - Working knowledge of markets and trading fundamentals (execution → settlement/clearing) - Exceptional written communication—clear, concise, and professional under pressure - High EQ: able to de-escalate conflicts, set expectations clearly, and communicate policies with empathy - Comfortable working autonomously in fast-paced environments while maintaining accuracy **Nice-to-Haves** - Experience with prediction markets, crypto/Web3 communities, or DeFi platforms - Familiarity with identity/authentication tooling (Auth0) and 2FA/account security - Background in regulator-ready communications (approved templates, audit-friendly documentation) - Experience partnering with Product/Engineering on incident response and operational readiness - Knowledge of Discord analytics tools and community growth strategies - Exposure to fraud workflows, risk controls, and operational break resolution **Benefits** - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401(k) match - Hardware setup (MacBook Pro + accessories) - In-office lunch provided 5 days per week - Complimentary snacks and drinks in office When applying, mention the word **CANDYSHOP** to show you read the job post completely.
43 days ago
## Mission Act as the technical bridge between Polymarket’s exchange and its institutional counterparties. You’ll own the integrations that connect FCMs, liquidity providers, and ISVs to Polymarket’s regulated systems—helping partners go from sandbox to production while guaranteeing performance, reliability, and compliance. ## What You’ll Do * **Integration Engineering** – Build, test, and deploy FIX / REST / WebSocket integrations for institutional participants. * **Partner Enablement** – Work directly with engineers at FCMs, LPs, and ISVs to guide them through certification and onboarding. * **Performance Optimization** – Benchmark and tune order routing, latency, and throughput between client systems and Polymarket APIs. * **Testing & Certification** – Develop automated certification suites for connectivity and data-feed validation. * **Support & Troubleshooting** – Provide Tier-2/3 technical support for institutional clients; diagnose issues spanning APIs, network, and clearing workflows. * **Documentation** – Write and maintain developer guides, integration docs, and runbooks used by external partners. * **Feedback Loop** – Capture partner feedback and channel it to Engineering and Markets for product improvement. * **Compliance Collaboration** – Work with Compliance and InfoSec to ensure integrations meet access-control, data-handling, and system-safeguard standards. ## Who You Are * 5–8 years as a software engineer or integration engineer in trading, exchange, or financial-infrastructure environments. * Strong in Python, Go, or Java; capable of debugging network protocols and APIs. * Deep familiarity with FIX, REST, and WebSocket protocols. * Experience supporting institutional clients or market makers in production environments. * Clear communicator who can translate between engineering and business language. * Excited by external-facing technical work and comfortable with responsibility for partner success. * Knowledge of CFTC or SEC access and security requirements a plus. ## Why This Role You’ll sit at the frontline of Polymarket’s institutional expansion—owning the technical experience of every professional participant who connects to the exchange. If you like solving real client problems with deep technical rigor and seeing integrations go live in production, this role offers immediate impact and visibility. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
50 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$8B traded last year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role Polymarket is looking for a pragmatic full-stack engineer to join our US Exchange Tooling team. You'll build the critical internal systems that power our CFTC-regulated exchange operations—from payment reconciliation and transaction processing to operational dashboards and compliance tooling. This is a high-impact role where you'll work directly with operations teams, build systems that handle real money at scale, and help establish the technical foundation for our growing US exchange business. If you enjoy solving complex problems in fintech, building tools that people actually use every day, and shipping code that matters, this role is for you. ## What You’ll Do - **Build internal tools for US exchange operations.** Create systems that help control desk operators, supervisors, and compliance teams manage high-volume payment processing and reconciliation workflows. - **Ship production features regularly.** Launch improvements and fixes frequently in a fast-paced, regulated environment where reliability matters. - **Work across the full stack.** Build frontend interfaces for operational dashboards and backend APIs for transaction processing, reconciliation, and payment provider integrations and other control desk operations. - **Collaborate with internal teams.** Partner closely with operations, compliance, and product to understand workflows, gather feedback, and iterate quickly on tooling. - **Design for scale and compliance.** Build systems that handle thousands of daily transactions while maintaining audit trails and meeting CFTC regulatory requirements. - **Contribute to technical decisions.** Participate in architecture discussions, code reviews, and help establish best practices for the team. ## What We’re Looking For - 3-7 years of professional software development experience - Strong full-stack web development skills with TypeScript. Strong backend experience with Go. - Solid experience with React and Node.js (Next.js experience is a plus) - Experience building data-heavy applications or internal tools - Ability to work with external APIs and integrate third-party services - Strong collaboration and communication skills—you work well with non-technical stakeholders - Bias for action—comfortable shipping iteratively and refining based on user feedback - Builder's mindset—you take pride in creating tools that solve real operational problems - *(Plus)* Experience with MongoDB - *(Plus)* Background in fintech, payments, reconciliation systems, or regulated environments - *(Plus)* Familiarity with customer service or operations tooling - *(Plus)* Understanding of financial data modeling and audit requirements - *(Plus)* Bachelor's degree in Computer Science or equivalent ## Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
50 days ago
## **About Polymarket** Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$20B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## **What You’ll Do** - Own end-to-end retention strategy across lifecycle, CRM, and in-product messaging for Polymarket's US App and Polymarket.com - Build and optimize email, push, in-app, and SMS campaigns to drive repeat trading and frequency - Design lifecycle programs across onboarding, activation, re-engagement, and win-back - Partner closely with product, data, and growth to test retention levers (UX, incentives, content, timing) - Define and track core metrics (D1/D7/D30 retention, frequency, cohort LTV) and turn insights into action - Run fast, data-driven experiments to increase engagement around key events, markets, and moments - Weekly reporting to both product and growth ## **What We’re Looking For** - 3–6+ years of experience in retention, lifecycle, or CRM marketing of a consumer app - Experience owning retention across web + mobile - Strong analytical instincts—comfortable working with cohorts, funnels, and experimentation - Clear communicator who can move quickly in a high-velocity, event-driven product - Bonus: experience with trading, OSBs, crypto, or real-time marketplaces When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
62 days ago
## Customer Success Rep ### About Polymarket Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently—supported by best-in-class operational rigor, clear communication, and strong compliance practices. ### About the Role We’re looking for a client-facing **Customer Support Lead** with deep **financial services support/operations** experience to own the customer support experience across our **approved communication channels** (e.g., in-app chat and email). You’ll be a trusted voice for customers—resolving issues efficiently, spotting trends early, and building scalable workflows that improve both customer outcomes and operational efficiency. This role goes beyond answering tickets. You’ll help design support operations: improving triage and escalation, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), and ensuring customer communications are clear, accurate, consistent, and regulator-ready. ### What You’ll Do * **Resolve customer tickets** through **approved support channels** (e.g., email, in-app chat), maintaining high-quality, compliant, and consistent communication. * **Triage, prioritize, and manage** a high-volume queue—distinguishing urgent, high-risk, and time-sensitive issues from standard inquiries. * Serve as a primary escalation point for complex cases and coordinate handoffs across internal stakeholders (Payments Ops, Risk/Compliance, Product/Engineering). * Support and troubleshoot **KYC/CIP** workflows, including identity verification issues, document collection, exception handling, and escalation to Compliance/Risk when appropriate. * Handle and investigate **payments-related** inquiries end-to-end, including: * **ACH**, **debit cards**, **Apple Pay**, and **wires** (required experience) * Deposit/withdrawal statuses, returns/reversals, limits, bank rejections, and transaction troubleshooting * Support **account access and security** flows, including login issues, 2FA support, secure verification steps, and account recovery. * Provide customer education and set expectations around the **trade lifecycle**, including **trading cycles, settlement timing, and clearing dependencies** that may impact balances, holds, or withdrawals. * Partner with internal teams to resolve issues related to **trade status, settlement breaks, clearing constraints, or post-trade restrictions** (as applicable to our workflows). * Draft and improve customer-facing **notifications, FAQs, macros, and help-center content** that reduce repeat contacts and improve clarity—especially around payments, verification, and settlement timelines. * Identify recurring pain points and drive **process improvements**: tooling, QA checklists, escalation playbooks, tagging/reporting, and operational controls. * Maintain high operational standards for documentation, internal notes, and handoffs—ensuring cases are auditable, consistent, and easy to pick up. ### What We’re Looking For (Must-Haves) * **4+ years** in a **financial services** environment (banking, brokerage, payments, fintech, exchanges, or similar) in a **support and/or operations** role. * Strong **client-facing** judgment and communication skills—clear, calm, and precise, especially under pressure. * Demonstrated ability to **triage, prioritize, and execute** in fast-moving environments while maintaining accuracy and professionalism. * Hands-on familiarity with **KYC/CIP** concepts and working alongside Risk/Compliance teams in a regulated setting. * Proven experience supporting payment rails: **ACH, debit cards, Apple Pay, and wires** (required). * Working knowledge of **markets and trading lifecycle fundamentals**, including execution → confirmation → **settlement/clearing**, and how timing differences can affect availability of funds. * High EQ: able to de-escalate tense interactions, set expectations clearly, and communicate policies with empathy and firmness. * Track record of **process improvement**: you don’t just solve tickets—you reduce future tickets and improve the system. ### Nice-to-Haves * Experience with identity and authentication tooling such as **Auth0** (strong plus) and/or modern 2FA/account security tooling. * Familiarity with regulator-ready communications practices (approved templates/macros, QA review, audit-friendly case notes). * Experience partnering with Product/Engineering on incident response, bug triage, and operational readiness. * Exposure to risk controls, fraud workflows, and operational break resolution in payments or trading environments. ### Benefits * Competitive salary & equity * Unlimited PTO, Health, Vision, & Dental coverage * 401(k) match * Hardware setup (MacBook Pro + accessories) * In-office lunch provided 5 days per week * Complimentary snacks and drinks in office When applying, mention the word CANDYSHOP to show you read the job post completely.
Polymarket
64 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. This role goes beyond answering questions—you’ll develop processes, create tools, and work collaboratively with others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in. ## What you'll do - Manage customer support inquiries, Discord messages, and live chat across multiple time zones. - Develop and lead a culture of delightful customer support across multiple channels (Discord, email, Telegram, and chat). - Act as a trusted point of contact for the community and escalate high-priority issues to product, design, and engineering teams. - Build internal programs, tools, resources, and training to help launch or improve product support workflows. - Ensure compliance with Polymarket regulations and standards. - Use data and customer pain points to identify opportunities to reduce customer friction. ## What we're looking for - The perfect candidate has operated at the intersection of finance, technology, and user engagement, and brings familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms. - We’re looking for someone with 4+ years of experience in financial services, fintech, gaming, or web3 — ideally with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments. - Experience in payments, market operations, KYC/AML compliance, or trading infrastructure is highly valued, as is a comfort navigating the evolving world of financial technology, crypto, and decentralized finance (DeFi). - Familiarity with managing large Discord or online communities is preferred, along with an understanding of current best practices for community engagement and moderation. - Polymarket is a 24/7/365 business, so availability to work shifts on weekends and outside of the "standard" work day is required. - You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. - You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. - Excellent communication skills (written and verbal), with the ability to simplify complex topics for broad audiences. - You’re never tired of learning. You want to be a pro in bleeding-edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0. ## Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.