Member of Service Enablement, Global Markets

Member of Service Enablement, Global Markets

Location: United States Department: Global Operations – Service Enablement Commitment: Full-Time Workplace Type: Remote

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

About the Role

The Service Enablement team supports Anchorage in its mission to be the foundation upon which value is stored and moves safely in the new global economy so that innovation can grow without bounds. The role will support the Service Enablement lead in assisting business heads/project sponsors, and product/engineering teams in delivering on cross-functional, large-scale change initiatives such as business line launches and legal entity stand-up. Service Enablement applies flexible principles of streamlined implementation strategy to large change initiatives, analyzing and incorporating legal, compliance, risk, finance, and operational requirements into strategic initiatives across the company. The role will support the development of project plans, status reporting, process design, testing and procedure documentation, and more to support these goals.

The Member of Service Enablement, Global Markets, will specifically focus on Anchorage’s thriving global markets business - Anchorage Digital Prime. The role will support the ongoing maturation and scale of end-to-end processes that support existing trading business lines, as well as the development of processes across Anchorage’s internal teams to support the launch of new global markets products. The role will partner with teams spanning Sales, Trading, Onboarding, Client Experience and Operations, Compliance, Legal, Accounting, Market Risk, etc., analyzing and defining required staffing, process, and technical roadmaps in furtherance of continued business growth and sustainability. The role will also help support exploration into new licensure, such as CFTC swap dealer, FCM, etc.

Key Responsibilities

Technical Skills:

• Demonstrate expertise in how trading businesses operate across internal teams and control functions, as well as the regulatory frameworks in which they may operate.
• Understand product and technical requirements to determine downstream impacts of suggested technical solutions.
• Build test plans, outline procedural requirements, monitor launch readiness to ensure safe and sustainable launches in line with audit, regulatory, and other requirements.

Complexity and Impact of Work:

• Understand project sponsor goals to determine required stakeholders and workstreams; dig into go-to-market and product, design, and engineering timelines to incorporate compliance, legal, risk, finance, and operational workstream deliverables into a program-wide project plan (capable of breaking down large projects into smaller tasks).
• Identify and manage dependencies to ensure awareness around impact; mitigate issues that arise from these dependencies with stakeholder engagement and problem solving (analyze trade-offs, recommend and justify priorities, etc.).

Organizational Knowledge:

• Understand the long-term support model for the project/launch to ensure proper engagement with the teams that will support the model going forward (e.g., Operations, Legal, Compliance, Finance, etc.); work with these teams to ensure well-controlled models are designed at launch, and define required ongoing enhancements to support continued growth/scale over time.
• Do not hoard information or become single point of failure; ensure proper knowledge-sharing and cross-functional understanding to ensure the goal of one area does not put another at risk.

Communication and Influence:

• Listen to project team members to identify and quickly remediate emerging risks; ability to push back and challenge others while understanding underlying needs, motivations, emotions, or concerns.
• Effectively communicate project status, roadblocks, impacts and required decision-making to stakeholders; adjust communication to ensure maximum impact and effectiveness based on audience.

You may be a fit for this role if you have:

• Experience working in or alongside trading businesses, with an understanding of related operational and financial models and regulatory requirements.
• Great organizational skills, written and verbal communication skills, and ability to tailor messaging to audiences, as appropriate.
• A curious mind that seeks to understand underlying business goals and technical solutions, and can use this understanding to analyze broader touchpoints and required impact analyses across divisions.
• A collaborative and understanding work style.
• Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.
• Discipline around documentation and development of sustainable models.

Although not a requirement, bonus points if:

• You have direct experience in project and/or product management or consulting.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem.