English Jobs
260 jobs found
1 day ago
## Marketing Praktikant (m/w/d) in Vollzeit – Berlin Du blühst auf, wenn Menschen zusammenkommen, und fühlst dich auch vor der Kamera oder im Zoom Call wohl? Du kannst dich gut ausdrücken und findest schnell Zugang zu neuen Leuten? Wenn du kreativ bist und Spaß daran hast, starke visuelle Inhalte und Videos zu gestalten, dann passt du gut zu uns. Wir suchen eine **Marketing Praktikantin** oder einen **Marketing Praktikanten** in Vollzeit für unser Team in Berlin. Du repräsentierst unsere Marke in Produktpräsentationen und interaktiven Webinaren und begeisterst Kundinnen und Kunden mit klarer, überzeugender Kommunikation. Mit deinen Englischkenntnissen auf muttersprachlichem Niveau und deinem sicheren Auftreten schaffst du es, bei Events schnell eine Verbindung zu unseren Gästen aufzubauen. Du entwickelst ansprechende Marketingmaterialien, unterstützt bei der Aufnahme und Bearbeitung hochwertiger Videos und sorgst dafür, dass unsere Social Media Kanäle kontinuierlich mit relevanten Inhalten bespielt werden. Wenn du gerne Verantwortung übernimmst, dich vor der Kamera wohlfühlst und Lust hast, aktiv am Markenaufbau mitzuwirken, freuen wir uns darauf, dich kennenzulernen. ### Aufgaben - Durchführung überzeugender Produktdemos auf Konferenzen oder in Online-Formaten - Unterstützung bei der Organisation von Events, Webinaren und Live-Veranstaltungen sowie aktive Mitwirkung vor der Kamera oder vor Publikum - Gestaltung von Marketing- und Sales-Materialien wie Postern, Präsentationen und Social Media Beiträgen entlang unseres Redaktionsplans - Aufnahme und Unterstützung bei der Bearbeitung hochwertiger Videos während Live-Events oder Webinaren - Aktive Ansprache von Gästen auf Events und Konferenzen, Lead-Generierung und Aufbau neuer Kontakte ### Qualifikation - Du kannst in Berlin leben und arbeiten. - Deutsch und Englisch beherrschst du auf muttersprachlichem Niveau. - Du fühlst dich vor der Kamera sicher und trittst souverän auf. - Du studierst aktuell **Marketing**, **BWL**, **Kommunikation** oder ein vergleichbares Fach oder hast dein Studium kürzlich abgeschlossen. - Du verfügst über grundlegende Kenntnisse in Bild- und Videobearbeitung, zum Beispiel mit Tools wie **Canva**. - Du hast ein gutes Gespür für **Storytelling** und begeisterst dich für Marketing. - Du bringst ein Grundverständnis für digitale Marketingkonzepte mit und arbeitest sicher mit **Microsoft Office** (Word, Excel, PowerPoint). - Pluspunkt: Erfahrung im Design sowie in der Bildbearbeitung. ### Benefits - Innovatives Startup-Umfeld mit flachen Hierarchien - Flexible Arbeitszeiten - Teamevents wie VR- und AR-Schnitzeljagden, Meetups, Fahrradtouren und Partys - Kaffee und Tee zur freien Verfügung im Büro - Große Entwicklungsmöglichkeiten und viel Raum für persönliches Wachstum Werde Teil von **ZAUBAR** und gestalte mit uns AR-Erlebnisse für Marken weltweit neu. Bewirb dich jetzt und arbeite mit uns an der Zukunft immersiver digitaler Kommunikation. *When applying, mention the word CANDYSHOP to show you read the job post completely.*
1 day ago
## **ZAUBAR** – Project & Innovation Lead (m/w/d) **ZAUBAR** gestaltet die nächste Generation ortsbasierter Erlebnisse. Mit KI-gestützter Augmented Reality verwandeln wir reale Orte in interaktive Kommunikationsräume. Unser Spatial Agent eröffnet Museen, Städten, Marken und Institutionen neue Wege, ihre Geschichten intelligent, immersiv und dialogfähig zu erzählen. Für unsere nächsten Wachstumsschritte suchen wir eine unternehmerisch denkende Persönlichkeit, die neue Projekte von der Idee bis zur Umsetzung entwickelt. In dieser Rolle arbeitest du an neuen Anwendungsfeldern, strukturierst Business Cases und bringst innovative KI- und AR-Lösungen in skalierbare Projektmodelle. Du bewegst dich zwischen Produkt, Markt und Umsetzung und entwickelst aus Ideen konkrete Wachstumsinitiativen. **Dein Ziel**: Neue Projektansätze identifizieren, tragfähige Konzepte entwickeln und Innovation in messbares Wachstum übersetzen. ### Aufgaben - **Projektentwicklung und Business Cases** – Du entwickelst neue Projektideen, strukturierst Wirtschaftlichkeitsbetrachtungen und bewertest Skalierungspotenziale. - **Use Case Entwicklung** – Du identifizierst neue Anwendungsfelder für KI und AR und formulierst klare Value Propositions für unterschiedliche Zielgruppen. - **Pilotprojekte strukturieren** – Du konzipierst Pilotprojekte, definierst Zielsetzungen und bereitest die operative Umsetzung vor. - **Markteinführung begleiten** – Du unterstützt bei der Positionierung neuer Lösungen im Markt und arbeitest eng mit Vertrieb und Produkt zusammen. - **Anforderungsanalyse** – Du strukturierst Kundenanforderungen und übersetzt sie in realisierbare Projektkonzepte. - **Interne Koordination** – Du koordinierst Teams aus Produkt, Technik und Business und stellst sicher, dass Innovationsprojekte effizient umgesetzt werden. ### Qualifikation - Erfahrung im Projektmanagement, in der Projektentwicklung oder im innovationsnahen Umfeld - Erfahrung in Business Case Entwicklung oder Wachstumsprojekten von Vorteil - Verhandlungssichere Deutschkenntnisse und sehr gute Englischkenntnisse - Analytisches Denkvermögen und unternehmerische Arbeitsweise - Fähigkeit, komplexe Ideen in strukturierte Projektpläne zu übersetzen - Eigeninitiative und Interesse an skalierbaren Geschäftsmodellen - Begeisterung für KI, AR und digitale Innovation ### Benefits - Schlüsselrolle in der Entwicklung neuer Wachstumsfelder - Hoher Gestaltungsspielraum und echte Verantwortung - Direkter Einfluss auf neue Produkte und Marktinitiativen - Enge Zusammenarbeit mit Geschäftsführung und Produkt - Regelmäßige Team- und Sportevents wie Firmenläufe oder gemeinsame Radtouren - Modernes Büro im Herzen Berlins mit Kaffee und Tee zur freien Verfügung Wenn du Projekte nicht nur planst, sondern vorantreibst, wenn du Innovation in konkrete Ergebnisse übersetzen willst, und wenn du Lust hast, KI- und AR-Projekte von der ersten Idee bis zur Skalierung zu begleiten, dann lass uns gemeinsam neue Wachstumsfelder erschließen. --- *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
2 days ago
```markdown ## Binance TH Academy Strategist - Gulf Binance **Location:** Thailand, Bangkok **Department:** Marketing – Marketing **Commitment:** Full-time Onsite or Remote / Hybrid Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ### About the Role Binance TH Academy is seeking a highly motivated **Lecturer & Researcher** to support educational initiatives, public speaking engagements, workshops, and strategic knowledge development in cryptocurrency, blockchain, AI, and Web3 technologies. This role is ideal for someone who is passionate about digital assets, enjoys public communication, and can represent Binance TH Academy professionally across universities, corporate workshops, media events, and community activities. The candidate should possess strong communication skills in both Thai and English and have the ability to simplify complex topics into engaging and understandable content for diverse audiences. *This advertisement is for a position at Gulf Binance.* ### Responsibilities 1. **Deliver Educational Programs** Conduct lectures, workshops, and training sessions on topics such as: - Cryptocurrency - Blockchain technology - Web3 ecosystem - Digital assets - AI and emerging technologies - DeFi, stablecoins, NFTs, Layer 1/Layer 2, tokenization, and related topics 2. **Represent Binance TH Academy** Serve as a representative of Binance TH Academy at: - Universities - Conferences - Corporate events - Media appearances - Community events and podcasts 3. **Develop Educational Content** Create and enhance educational materials, including: - Presentation slides - Research reports - Workshop materials - Learning curricula - Social and educational content 4. **Research Industry Trends** Research and monitor developments in: - Global crypto markets - Blockchain innovation - AI and fintech - Web3 business models - Regulatory trends and movements 5. **Support Strategic Initiatives** Work closely with internal teams and external partners to support strategic education initiatives. 6. **Build Partnerships** Assist in developing educational partnerships with: - Universities - Enterprises - Government organizations ### Requirements - Bachelor’s or Master’s degree in Business, Economics, Finance, Technology, Communication, Computer Science, or related fields - Strong knowledge of: - Cryptocurrency - Blockchain - Web3 ecosystem - Digital asset infrastructure - Exchange products and services - Excellent presentation and public speaking skills - **Bilingual English/Thai** is required to coordinate with overseas partners and stakeholders - Experience conducting lectures, workshops, training sessions, or public speaking engagements - Experience in research, analytical writing, or content development - Strong understanding of current crypto trends and emerging technologies - Comfortable speaking to audiences ranging from students to executives - Experience in crypto, fintech, consulting, education, research, or media industries - Existing presence in Web3 communities or social platforms - Understanding of Binance ecosystem and products - Experience using AI tools for research, education, or content development - Ability to travel for events and speaking engagements ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* **When applying, mention the word CANDYSHOP to show you read the job post completely.** ```
Fireblocks
2 days ago
## About Us The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. **Fireblocks**' platform and network provide the simplest and most secure way for companies to work with digital assets. It is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including **BNY Mellon**, **BNP Paribas**, **ANZ Bank**, **Revolut**, and thousands more. Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets and cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run, and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2024, we serve over 1,800 institutional customers, have secured the transfer of over $4 trillion in digital assets, and are the highest valued digital asset infrastructure company in the world with over $1 billion raised. Our mission is simple: **Enable every business to easily and securely support digital assets and cryptocurrencies.** Come join us as we **Secure. Simplify. Scale.** ## The Opportunity As part of the Americas Fireblocks sales team, you will play a meaningful role in scaling one of the fastest-growing companies in the Blockchain and Cybersecurity field. You'll be targeting a mixture of Financial Institutions and technology partners across Brazil, working closely with Sales Engineers and the Business Development team. ### You'll Be: - Achieving monthly and quarterly revenue targets - Working closely with Fireblocks BDRs and GTM Team - Building and maintaining relationships with prospects and customers - Prospecting, territory, and account planning - Updating and maintaining the Fireblocks CRM ### You'll Bring: - Enterprise software (SaaS) sales experience, selling into relevant spaces such as financial services, blockchain, or fintech - Experience within financial services, cybersecurity, or cryptocurrency is preferred - Experience formalizing and supporting the co-sell motion in working with technology partners is preferred - An understanding of blockchain technology and cryptocurrency - Track record of over-achievement in an enterprise sales position - Entrepreneurial and relentless hunting attitude - A willingness to prospect and qualify for new opportunities - Thrives in a team-selling environment - Fluent in English We have a comprehensive onboarding and training program for all new employees. We are looking for A players who want to work with the best. Track record of success and closing complex deals within the financial services or fintech sectors. --- *Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.* *Please see our candidate privacy policy here.* When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Finery Markets
5 days ago
## Job Description We are seeking a motivated **Client Success Analyst** to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude. --- ## Key Responsibilities ### Client Success & Support - Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality - Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters - Collaborate with internal and external teams to advocate for client needs and improve the overall user experience - Have an in-depth understanding of the client's trading needs to intelligently determine which option will deliver the most revenue to the firm ### Quality Assurance - Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the client - Contribute to the prioritization of new features ### Cross-Functional Collaboration - Work closely with product, engineering, and support teams to align client needs with product roadmaps - Provide feedback on product features and identify opportunities for improvement based on client interactions --- ## Key Requirements 1. **Education:** Bachelor's degree in Information Systems, Management, or a related field, or equivalent experience 2. 2+ years of experience in client success or technical support 3. Understanding of how API protocols work (**REST**, **WebSocket**, **FIX**) 4. Problem-solving skills and the ability to explain technical concepts to non-technical clients 5. **Language Proficiency:** Fluent in English; additional languages are an advantage (**Mandarin**, **Portuguese**) 6. Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage --- ## What We Offer - **Work options:** Remote - A collaborative and supportive work environment alongside a highly experienced team - Competitive compensation package - The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets --- ## About Us **Finery Markets Limited** is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians, and Exchanges, including: - Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement - White label "OTC Prime as a Service" platform that allows institutions to offer their clients OTC Prime tools and services We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry. --- *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
7 days ago
## **The Original Bitcoin Exchange** Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and accessible technology—ensuring that everyone, everywhere, has the tools to participate in a truly open and borderless world. We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform, we enable users to seamlessly buy, hold, and trade digital assets with confidence. As the digital asset landscape rapidly evolves, we stay ahead—offering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking, agile approach ensures that financial freedom is not just a vision, but a reality for all. Our team, composed of visionary individuals with practical expertise, focuses on crafting solutions to the market's toughest challenges. Despite our global presence and impact, we maintain a small, technology-focused core, fostering a culture of collaboration and innovation. We value integrity and autonomy, empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom, we prioritize high-caliber products and services, with a proven track record of innovation that draws on the dexterity of our teams. ## **Why Join Us?** **Innovation** At Bitfinex, we merge technology and skill to create an environment where your involvement isn't just appreciated—it's pioneering the future and pushing boundaries in finance. Our culture values bold creativity, a passion for technology, and a deep belief in Financial Freedom. **Flexibility & Global Reach** We believe in trust, autonomy, and results—our team operates remotely, ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation, autonomy, and breaking new ground. **Fast-Paced & Impactful** Much like the crypto industry itself, our projects move fast, break new ground, and make an impact. Your contributions reach our global audience, shaping the narrative of a decentralized future. **A Team that Thrives on Collaboration** We blend seasoned experts with fresh creative minds, ensuring constant innovation, mentorship, and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities. **Grow with the Best** At Bitfinex, we're committed to continuous learning—whether through technological advancements, creative workshops, or mentorship from leading professionals in the industry. If you're excited about partaking in shaping the narrative of decentralized finance, you'll feel right at home! ## **The Role:** We are seeking a highly structured, disciplined, and execution-focused **Project Manager** with strong **Content Management** capabilities to support and coordinate the marketing function. This role is responsible for maintaining full oversight of the marketing calendar, campaign planning, asset production timelines, and cross-department coordination. In parallel, the role requires hands-on content ownership, including writing, editing, publishing, and reporting. The ideal candidate combines operational rigour with editorial precision and has a strong understanding of how trading platforms and digital products function, enabling accurate and strategically aligned communication. ## **Your Day-to-Day:** ### **Marketing Project & Campaign Management** - Own and manage the end-to-end marketing calendar, ensuring strategic alignment and execution discipline - Plan and coordinate multi-channel campaigns across product launches, platform updates, educational initiatives, and promotional activities for the **Bitfinex** and **Bitfinex Securities** platforms - Define timelines, deliverables, and dependencies across marketing, product, compliance, design, and technology teams - Ensure all campaign assets are scoped, briefed, produced, reviewed, and delivered within agreed deadlines - Monitor execution risks and proactively remove bottlenecks - Maintain structured workflows and documentation standards - Prepare post-campaign performance reports and executive summaries - Act as a coordination point between internal (Marketing, Product, Tokens, Compliance, Legal, and Operations) and external teams - Ensure marketing messaging accurately reflects platform functionality, trading mechanics, and regulatory positioning ### **Content Strategy & Execution** - Produce high-quality written content, including blog posts, platform announcements, educational materials, newsletters, and website copy for the **Bitfinex** and **Bitfinex Securities** platforms - Ensure all content is accurate, compliant, strategically positioned, and aligned with brand standards - Edit and proofread with exceptional attention to detail - Manage content publishing across CMS and distribution channels - Maintain structured content planning aligned with product and market priorities - Optimise content for clarity, SEO relevance, and professional investor audiences where applicable ## **What You Bring to the Table:** - 3–5+ years of experience in marketing project management, content management, or a hybrid strategic role - Demonstrated experience coordinating cross-functional teams in regulated or product-driven environments - Strong understanding of trading platforms, financial products, or digital asset markets - Excellent written and editorial skills in English - Exceptional organisational discipline and deadline management - High attention to detail and a process-oriented mindset - Experience with CMS platforms and marketing reporting frameworks - Ability to take ownership and operate independently in fast-paced environments ## **What We Offer:** - Competitive compensation based on experience - 100% remote team - Set your own schedule as long as work gets done - True transparency and autonomy to be responsible for your work - Passionate, positive environment - A chance to shape and grow products used by thousands of people ## **Ready to join us in bringing Financial Freedom to all?** If you're a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you! **Recruitment Data & Security Disclaimer** As part of the hiring process at Bitfinex, we collect personal data such as your name, contact details, location, job preferences, education and employment history, and other information you voluntarily provide. This data is used solely for recruitment purposes, processed in accordance with applicable global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and retained only for as long as necessary.
7 days ago
## About **Renesis** We build institutional trading infrastructure for crypto funds, asset managers, exchanges, and OTC desks — portfolio management, execution, and algo hosting. B2B, not memecoins. Small team (7 people), working product, based in Vienna. ## The Role We're hiring a part-time social + content creator to run our **X** and **LinkedIn** presence. You'll own the content calendar, write posts that don't sound like AI slop, and engage with the crypto infra / institutional trading community on X. ## What You'll Do - Write and ship content on X and LinkedIn (posts, threads, replies) - Reply to relevant conversations on X in our tone of voice - Build content around our product and the broader industry, based on ICPs we provide - Use **Claude** (and other tools) to move fast without sounding like a bot - Bring your own ideas — we want a proactive thinker, not a post scheduler ## Must Haves - Excellent written English. AI-sounding copy won't cut it. - Not a degen — our buyers are institutional, the tone is serious but not stiff - Genuinely curious about crypto infra, trading, or institutional finance (or willing to get there fast) - Comfortable with **Claude** or similar LLMs as part of your workflow - Active on X yourself — you understand the platform's rhythm ## How It Works 1. **Week 1:** Paid trial on a demo X account. You show us what you can do. 2. **After that:** Monthly retainer, ongoing engagement. ## To Apply Fill out this short form: [your Google Form link] We only review applicants who complete the form. Please don't paste raw AI output in the writing tasks — we'll notice. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
7 days ago
## Customer Service Representative (Croatian & English) **Location:** Croatia, Zagreb **Department:** Customer Support – Customer Support **Commitment:** Full-time, Remote --- ### About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Croatian** - **Willing to work weekends and irregular hours which will include night shifts** --- ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## **Customer Service Representative (Czech & English)** **Location:** Czech Republic, Prague **Department:** Customer Support – Customer Support **Job Type:** Full-time, Remote --- ## About Binance **Binance** is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. --- ## Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders --- ## Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in **English** and **Czech** - **Willing to work weekends and irregular hours which will include night shifts** --- ## Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* --- **When applying, mention the word CANDYSHOP to show you read the job post completely.**
7 days ago
## Customer Service Representative (Danish & English) **Locations:** Portugal, Lisbon / Czech Republic, Prague / Hungary, Budapest / Slovakia, Bratislava / Bulgaria, Sofia / Slovenia, Ljubljana / Greece, Athens / Estonia, Tallinn / Riga, Latvia / Croatia, Zagreb **Department:** Customer Support – Customer Support **Commitment:** Full-time: Remote **Workplace Type:** Remote --- Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. ### Responsibilities - Handle high volumes of live chat and support tickets across assigned language queues - Identify and evaluate customers' needs to deliver satisfaction and timely resolution - Provide accurate, valid, and comprehensive information on platform features, products, and processes - Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution - Follow communication procedures, guidelines, and policies - Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools - Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed - Go the extra mile to engage customers and deliver a best-in-class experience - Perform other tasks as assigned by team leaders ### Requirements - 1+ years of proven customer-facing experience or experience as a customer service representative - Strong IT proficiency and ability to handle moderately technical customer queries - Exceptional written communication skills and active listening ability - Ability to multi-task, prioritize, and manage time effectively - Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) - Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus - Knowledge of the cryptocurrency/blockchain field is a strong advantage - Fluent in English and **Danish** - **Willing to work weekends and irregular hours which will include night shifts** ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. When applying, mention the word **CANDYSHOP** to show you read the job post completely.