Head of Operations & Strategy - DevRel

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

The PayPal Developer Relations (DevRel) team is transforming to meet developers where they are—delivering trusted best practices, documentation, training, and serving as the bridge between external developers and internal engineering teams.

This role drives automation, tooling, and process improvements to achieve scale and efficiency goals. You'll develop internal systems, policies, and procedures while leading strategic initiatives, particularly AI investments for developers. The ideal candidate is a creative, strategic problem solver with strong interpersonal and business skills who can execute short, medium, and long-term plans.

Reporting directly to the VP of Global Developer Relations, the Head of Operations & Strategy will collaborate across functions with senior leadership and executives to meet unit objectives. Success requires the ability to influence thinking, build consensus in sensitive situations, and create win-win outcomes.

Job Description

Your way to impact

PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s product suite. PayPal has a network of 3+M developers globally that visit our portal annually. Additionally, we have >30M small businesses many of whom rely on developers to adopt tools to simplify their lives.

Your day-to-day

• Build and lead the Developer Advocacy Team
• Build and scale outreach to enhance platform ecosystems, ensuring alignment with developer needs.
• Collaborate with Engineering, Partnerships, Marketing, and Executive teams to deliver on the top priorities of developer communities.
• Be the developer-first advocate for product launches, ensuring seamless integration and support for developers.
• Lead the strategy for developer-facing initiatives, including go-to-market and funding strategies.
• Drive the creation and execution of developer accelerator programs that enable rapid adoption and innovation.
• Partner with customer-facing engineering teams that support customers in integrating with our developer platforms.
• Maintain and nurture relationships within the developer ecosystem to promote excellent developer experience and best practices.
• Develop and support educational programs that help customers quickly learn and utilize our services effectively.
• Represent the company at conferences, write blog posts and whitepapers, create workshops, and develop proof-of-concept applications to showcase our platforms.
• Build a thriving developer community that fosters an active developer community that assists merchants, answers questions, and evangelizes our products.
• Create forums and opportunities for developers to represent small merchants, ensuring their feedback influences product development.

What do you need to bring

• Proven 12+ years in a similar leadership role within a technology-driven organization, demonstrating the ability to scale developer-focused initiatives.
• Strong track record in building and nurturing partnerships with technology leaders in developer technologies, including cutting-edge work in areas like AI, APIs/SDKs, Crypto, and global Developer operations.
• Deep knowledge and experience with the developer ecosystem, tools, and technologies, with a passion for open source and developer communities.
• Demonstrated success in building and scaling organizations and initiatives, driving exponential growth, and delivering tangible results in a fast-paced environment.
• Exceptional communication and interpersonal skills to effectively engage with both technical and non-technical stakeholders.
• Excellent public speaking, writing, and presentation skills.
• Previous experience navigating and successfully operating in a highly matrixed organization
• Global experience preferred

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.