KYC Operations Analyst

Location: Portugal, Spain, Poland, South Africa, Mexico (Remote) Department: Operations – Business Operations Commitment: Full-time Workplace Type: Remote Relocation Available: No Work Pattern: This role requires weekend work, depending on business needs.

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

About the Opportunity

In this role, you will support MoonPay’s customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way.

You will sit within the KYC Operations team and work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards.

Your work will directly impact customer experience, regulatory compliance, and MoonPay’s ability to scale responsibly across multiple jurisdictions, helping protect both our customers and the business from financial crime risk.

This is a great opportunity for someone who is detail-oriented, process-driven, and eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space.

What You Will Do

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
• Deliver project support and training for internal teams and BPO partners.

About You

Must-have experience and skills:

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations

Nice-to-have experience:

• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations
• Experience working across multiple jurisdictions or regulatory frameworks

Bonus Points

• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space
• Experience supporting process improvements, documentation, or operational projects within a compliance or operations team