Customer Support Jobs
22 jobs found
hey contact heroes GmbH
7 days ago
🇩🇪 This job ad is written in German. 🇩🇪 100% Remote innerhalb der EU (außer Deutschland) Projektstart: Februar – wir suchen 150 neue Partner! Die hey contact heroes starten ein neues, großes Mobilfunk-Projekt im Bereich Prepaid Kundenservice – und dafür suchen wir zuverlässige, motivierte Freelancer, die uns langfristig unterstützen. Wenn Du innerhalb der EU (aber nicht in Deutschland) lebst und Lust hast, als professioneller Customer-Service-Partner mit uns durchzustarten, bist Du bei uns genau richtig! Aufgaben Was Dich erwartet: Freundliche und lösungsorientierte Bearbeitung von Inbound-Anrufen rund um Prepaid, Tarifthemen, SIM-Karten, Aufladungen & technische Basisfragen. Strukturierte Prozesse, klare Vorgaben und ein professionelles Projektumfeld. Flexible Arbeitszeiten im Rahmen des Projekts – ideal für Freelancer, die ihre Zeit selbst planen. Faire Vergütung pro Stunde oder pro Produktivminute (je nach Projektmodell). 100% Remote – Du arbeitest von Deinem Standort innerhalb der EU aus. Schulungsstart im Februar oder März 2026, sichere Dir frühzeitig Deinen Platz: Wir bieten mehrere Schulungsrunden im Februar und März 2026 an, jeweils begrenzt auf eine fixe Anzahl Teilnehmer. Achtung: Die Schulungen finden 8-10 Tage tagsüber in Vollzeit statt mit 8 Stunden. Qualifikation Was Du als Freelancer unbedingt mitbringen solltest: 1. Rechtliche & formale Voraussetzungen Gewerbeanmeldung / Selbstständigkeit in einem EU-Land (Pflicht) Gültige Umsatzsteuer-ID (USt-IdNr.), um ordnungsgemäße Rechnungen an uns ausstellen zu können Wohnsitz in einem EU-Mitgliedsstaat (außer Deutschland) Fähigkeit zur Ausstellung von monatlichen Rechnungen Einhaltung von Datenschutz, Vertraulichkeit und NDA-Anforderungen Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten 2. Fachliche & persönliche Anforderungen Deutschkenntnisse auf C1-Niveau oder höher Erste Erfahrung im telefonischen Kundenservice von Vorteil Professionelle Kommunikation, Zuverlässigkeit und hohe Serviceorientierung Selbstständige Arbeitsweise und hohe Prozessdisziplin Langfristige Bereitschaft zur Projektmitarbeit 3. Technische Voraussetzungen Leistungsstarke und stabile Internetverbindung (mind. 50 Mbit/s) Professionelles Headset, zwei Monitore, Webcam Ruhiger, ungestörter Arbeitsplatz im Home-Office Fähigkeit, unsere Tools & Systeme sicher zu nutzen 4. Verfügbarkeit Regelmäßig planbare Verfügbarkeiten und Kapazitäten Verlässliche Teilnahme an allen Schulungstagen Bereitschaft zu Schichten innerhalb der Projekt-Öffnungszeiten Benefits Deine Vorteile Langfristiges Großprojekt mit hoher Planungssicherheit Faire Vergütung (Stunden-/Produktivminutenmodell, je nach Projekt) Moderne Tools, klare Prozesse, professionelles Umfeld Enger Austausch und Support durch unser erfahrenes Team Flexibilität in der Kapazitätsplanung – ideal für Freelancer Über uns Die hey contact heroes sind ein internationaler Customer-Service-Dienstleister mit über 550 Kolleginnen und Kollegen in 17 Ländern. Wir arbeiten seit Jahren erfolgreich mit EU-Freelancern zusammen und bieten moderne, skalierbare Remote-Prozesse in hoher Qualität. Bereit für eine professionelle Zusammenarbeit? Dann bewirb Dich jetzt – wir freuen uns darauf, Dich im Projekt zu begrüßen!
SwissBorg
9 days ago
## Community Success Agent **Location:** Remote, Europe / Estonia / Krakow / Brussels / Bucharest / Budapest / Lisbon / Warsaw **Department:** Operations – Operations **Commitment:** Full-time **Workplace Type:** Remote At SwissBorg, our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 880,000+ verified users, offering the best price and liquidity across 15 fiat currencies to buy 300+ cryptocurrencies. Users can earn yield, diversify their portfolios with our themed crypto bundles, and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding, with more than $1.9 billion in assets held in the app and over 55,000 premium users. Join us in shaping the future of finance, pushing the boundaries of what's possible, and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively. Join the team to help revolutionise the world together! We are hiring for a German-speaking Customer Service Agent to join our Community Success team. If you like to help others, seek to understand and are a hard-working experienced customer service agent, it’s your chance to join and be part of the new financial era from behind the scenes. ### What You’ll Be Doing: - Deliver exceptional customer support to our community members in both German and English. - Assist users through various channels, including email, phone, and chat. - Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. - Participate in occasional side projects or project-based tasks efficiently. - Be a great team player - we’re all in this together; our community is not just our users, it’s all of us. - Share user insights and feedback with the relevant teams to help improve our products and processes. - Report and document bugs in the appropriate channels to support our development teams. - Immerse yourself in our product and the crypto world. ### About You: - Fluency in English and German is a must; French, Spanish, or other languages are a bonus. - Experience working in a customer-centric and customer-facing environment. - You listen carefully, read attentively, and strive to fully understand customer needs. - You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease. - You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions. - You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity. - Must have personal or professional experience with Crypto or the blockchain ecosystem. ### Why You Should Apply: - Freedom to build the company of your dreams. - Learn with (super cool) experts in finance, engineering, AI, psychology, and business. - BORG bonus based on our meritocratic system. - Flexible working hours. - 25 working days of vacation + local holidays. - We'll provide you with a MacBook and a cutting-edge tech stack to help you do your best work. - Annual company and team retreats - We'd love to see you at the next one! - Continuous learning and development opportunities. If our job description speaks to you, but you don’t feel like you meet 100% of the requirements, apply anyway! You may have skills we didn’t even know we needed. At SwissBorg, we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness, curiosity, and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone! Familiarising yourself with our product is crucial for anyone looking to join our team. Please make sure to test the app, explore our blog for the latest developments, and follow our Careers Page, LinkedIn, and X for regular company updates! *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.* **Apply for this job** When applying, mention the word **CANDYSHOP** to show you read the job post completely.
9 days ago
## KYB Analyst - Periodic Review (Spanish & English) **Location:** Portugal, Lisbon **Department:** Customer Support – Customer Support **Workplace Type:** Remote ### About Binance Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ### Responsibilities - Review constitutional documents of corporate clients and their related parties - Manage personal workload and ensure timely escalation of key risks/issues to management - Maintain a good relationship and work closely with Relationship Partner Teams and directly with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence - Perform 2-eyed and 4-eyed customer due diligence process - Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements - Serve as a point of contact for queries related to Periodic Reviews - Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes - Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews - Participate in process improvement initiatives to enhance efficiency and effectiveness - Handle any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company - Conduct open-source searches on regulation, public listing and licensing status - Perform WorldCheck screening against PEP, TF, Adverse Media and ML risk - Prepare senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors - Provide feedback on system malfunctions, procedural gaps and necessary upgrades ### Requirements - Bachelor's Degree or higher - At least 2 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs - Experience in conducting risk assessments, periodic/trigger reviews and enhanced due diligence - Fluent English speaker is required to effectively coordinate with overseas partners and stakeholders - Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles - Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others - Possesses strong time management, organizational and relationship building skills - Adaptable in an evolving and fast-moving environment - Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons - Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions will be a plus ### Why Binance - Shape the future with the world’s leading blockchain ecosystem - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle unique, fast-paced projects with autonomy in an innovative environment - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our **Candidate Privacy Notice**.* --- **AI Disclaimer:** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. **Apply for this job** When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Magic Eden
10 days ago
## Location Melbourne, Australia ## Employment Type Full time ## Location Type Remote ## Department Operations ## Overview At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful and Magic Eden fulfills its mission of making digital ownership universal. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us. As Magic Eden expands further into crypto-enabled gaming, we’re searching for a **Sportsbetting Senior Specialist or Support Lead** with deep expertise in sportsbook operations and a hands-on approach. This role is critical for owning bet-related escalations, shaping internal policies, training junior specialists, and serving as our in-house expert on sports wagering logic. We’re looking for someone who has lived inside the sportsbook world for years — someone who understands markets, odds formats, settlement rules, bet grading, and the many edge cases only a true native would recognize. ## Description As Magic Eden continues to build world-class gaming experiences, we’re seeking a **Sportsbetting Senior Specialist or Support Lead** who can combine deep sportsbook knowledge with operational excellence. This role sits at the intersection of customer support, sportsbook logic, and process ownership. You’ll handle high-complexity escalations, draft internal policies and SOPs, guide bet settlement logic, and train junior members of the support team. You’ll be the person we rely on to explain why a market voided, how an accumulator should be graded, how American odds convert under different scenarios, or what workflow needs to exist to support a new sport or betting market. We’re looking for someone with meaningful sportsbook experience — but still eager to stay hands-on, work tickets, handle live issues, and roll up their sleeves in a startup environment. This role may include some coverage during peak sporting periods, including weekends. This position will be based out of Australia. ## Responsibilities - Serve as the internal subject-matter expert for sportsbook mechanics, including odds formats, settlement logic, rulesets, market types, and exception handling. - Draft, maintain, and refine **sportsbook support policies**, bet settlement SOPs, escalation paths, and help center documentation. - Manage complex or sensitive customer cases related to bet results, market disputes, voids, partial payouts, or trading adjustments. - Train and mentor junior Support Specialists, improving team capability and knowledge. - Partner with trading/risk, product, compliance, and engineering teams to diagnose edge cases, shape workflows, and reduce operational friction. - Support incidents during high-volume sporting events, ensuring rapid and accurate communication. - Monitor user feedback and contribute to product and UX improvements. - Stay up to date on global sporting calendars, betting patterns, regulatory expectations, and industry best practices. - Remain hands-on with support operations — working queues, analyzing cases, and identifying systemic improvements. ## Qualifications - **3–7+ years of direct experience in sportsbook operations, customer support, bet settlement, or trading support** at an online betting operator. - Expert-level understanding of: - American, Decimal, and Fractional odds - Pre-match vs live betting - Accumulators, parlays, system bets - Settlement rules (pushes, voids, abandoned matches, grading logic) - Provider-specific quirks (e.g., BetConstruct, Betradar, in-house engines) - Familiarity with crypto betting and wallet-based wagering is highly preferred. - Strong analytical skills and ability to troubleshoot complex bet flows. - Experience drafting SOPs, workflows, or policy documentation. - Strong communication skills and ability to explain technical or nuanced decisions clearly. - High attention to detail, operational discipline, and comfort working in a fast-paced startup. - Prior experience mentoring or training junior colleagues is a plus. - Comfortable with some non-standard hours during major sporting events. ## Pay & Benefits - A fast-paced and collaborative environment - Competitive compensation and equity options - Flexible PTO - Comprehensive health cover - Wellness and work from home allowance - Remote-first company *Compensation varies by geography. The base salary range for this role typically falls between **AUD $100,000–$150,000**, depending on location, experience, and seniority level. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.* ## Equal Employment Opportunities at Magic Eden *Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.* *Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.* *This employer participates in E-Verify.* When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Alchemy
15 days ago
## The Role Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs. In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions. ## Responsibilities - Provide hands on technical support - Deliver a stellar customer experience - Understand customer needs and how to meet unique challenges and goals - Seek product feedback and track usage/performance, driving our product roadmap - Be the voice of the customers - Build and maintain ongoing relationships with complex stakeholders, both internally and externally - Partner with internal teams to drive long term solutions / product development decisions - Work in a quickly changing environment - Drive referrals from our customers ## What We're Looking For - 1+ years of experience in a software development role - Technical degree - Strong analytical skills - Ability to understand and troubleshoot complex technical issues - Strong communication skills with internal and external stakeholders - Excellent people skills to monitor and measure customer performance - Interest in technology, blockchain, crypto - Experience with blockchain a large plus *When applying, mention the word **CANDYSHOP** to show you read the job post completely.*
15 days ago
## About Dune Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~60 employees, working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more. We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙♀️ If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains. **Learn more about us:** * Dune's Vision * Values and working at Dune ## About the Role We’re hiring a **Customer Success Manager** to own and grow a portfolio of Dune’s customers, supporting our most important growth initiative over the coming years. Customer Success at Dune spans two functions: * **Technical support** (reactive troubleshooting and ticketing) * **Commercial customer success** (proactive retention, expansion, and value realization) This role sits firmly in the **commercial Customer Success** function. You’ll own a book of enterprise customers, with responsibility for **retention, expansion, and long-term success**. You’ll work proactively with customers using Dune’s onchain data products—helping them extract value from complex datasets, align Dune to their business goals, and expand usage over time. This is a quota-carrying role, measured primarily on **net dollar retention and expansion**, and requires strong technical curiosity, commercial acumen, and the ability to work with sophisticated, data-driven teams. ### In this role, you will: * Own a book of enterprise customers, acting as their primary point of contact post-sale. * Drive **renewals, retention, and expansion** across Dune’s onchain data products. * Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles. * Partner with customers on complex data use cases, helping them understand and operationalize onchain data. * Identify upsell and expansion opportunities across multiple data products. * Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies. * Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center. * Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases. * Track customer health, usage, and commercial risk using internal tooling and CRM. * Help define and improve Customer Success processes as the team scales. ### Key success metrics in the first 6 months: * Strong retention across your customer portfolio. * Clear expansion pipeline within existing accounts. * High customer engagement and product adoption. * Positive customer feedback and referenceability. * High-quality, actionable feedback delivered to Product and Sales. ### You might be a great fit for this role if you: * Have 3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS. * Have supported or sold **technical or data products** to sophisticated customers. * Are comfortable working with complex solutions rather than simple, transactional products. * Have experience owning commercial outcomes such as renewals, upsells, and net dollar retention. * Can engage confidently with technical stakeholders (data teams, engineers, analysts). * Have experience working with companies similar to those targeted by Dune’s sales team (data-driven, crypto-native, or financial/tech-forward organizations). * Have familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly. * Are proactive, structured, and comfortable operating in a fast-moving startup environment. ### Noteworthy * This is a **proactive, commercial Customer Success role**, not a reactive support position. * Technical curiosity and customer empathy are critical. * Crypto experience is strongly preferred, though exceptional candidates from adjacent domains will be considered. ## Perks & Benefits * A competitive salary and equity package 🚀. Both salary and equity is **top 25% of companies** in the space. * Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window. * 5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖. * A fully remote-first approach 🧑💻 within a distributed team with flexible working hours; you structure your own day. * Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings! * Good health is important, so we offer private medical insurance, dental & vision as standard 🩺. * We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule. * Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷). * On top of this 👆 each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days. * An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk. * Work with some of the best people you’ll ever get to meet! * And of course, you get some awesome **Dune swag**! ✌️😎 --- We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Caleb & Brown
20 days ago
## Who we are **Caleb and Brown**, headquartered in Melbourne Australia, and now powered by **Swyftx**, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and detail-focused individual to join our team as an **Onboarding Specialist**. In this role, you'll support our global compliance team by onboarding clients in accordance with Anti-Money Laundering (AML/CTF) regulatory requirements, with a focus on applying Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures. ## What we'd love to see We are seeking an Onboarding Specialist or a dynamic individual from a background whereby they could transfer their already well-honed skills. The successful candidate will have exceptional customer service skills, a deep understanding of the cryptocurrency ecosystem, and meticulous adherence to AML and KYC regulations. The Onboarding Specialist will play a key role in validating all client documentation and managing the end-to-end client setup process while maintaining the highest levels of accuracy and security. ## Responsibilities - Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures. - Providing a smooth and timely onboarding experience for a range of customer types. - Communicating Caleb and Brown's AML/CTF and regulatory compliance requirements to customers through written and verbal communication. - Resolving customer onboarding matters and queries, including reviewing potential sanctions and adverse media results. - Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations. - Applying and maintaining other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows. ## Requirements - Experience working in a KYC/AML role, preferably with client-facing responsibilities. - Bachelor's degree or equivalent. - Ability to work independently and collaboratively in a team or remote environment. - Excellent verbal and written communication skills. - Ability to handle multiple tasks and manage time effectively. - Capacity to handle and manage projects of varying complexity. - Highly detail-oriented with strong critical thinking and problem-solving skills. - Strong work ethic and desire to work in a fast-paced environment. - Resilient under pressure and tenacity to face challenges head-on. - Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory. ## Benefits - Ongoing training and industry development opportunities from a supportive leadership team. - Access to cutting-edge technology and market insights. - Collaborative and supportive team culture with a passion for digital assets. - Learn from a team of experienced cryptocurrency experts. - Competitive compensation that recognises experience and impact. - Hybrid working arrangements designed around trust and autonomy. - 0% trading fees with Caleb and Brown. *Applicants must have full working rights and be residing in Fort Lauderdale, FL, United States to be considered for this role. We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes.* When applying, mention the word **CANDYSHOP** to show you read the job post completely.
Polymarket
20 days ago
## Customer Success Rep ### About Polymarket Polymarket is a high-volume markets platform built around clear information, real-time decision-making, and a great customer experience. Our ambition is to be a trusted destination where customers can engage confidently—supported by best-in-class operational rigor, clear communication, and strong compliance practices. ### About the Role We’re looking for a client-facing **Customer Support Lead** with deep **financial services support/operations** experience to own the customer support experience across our **approved communication channels** (e.g., in-app chat and email). You’ll be a trusted voice for customers—resolving issues efficiently, spotting trends early, and building scalable workflows that improve both customer outcomes and operational efficiency. This role goes beyond answering tickets. You’ll help design support operations: improving triage and escalation, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), and ensuring customer communications are clear, accurate, consistent, and regulator-ready. ### What You’ll Do * **Resolve customer tickets** through **approved support channels** (e.g., email, in-app chat), maintaining high-quality, compliant, and consistent communication. * **Triage, prioritize, and manage** a high-volume queue—distinguishing urgent, high-risk, and time-sensitive issues from standard inquiries. * Serve as a primary escalation point for complex cases and coordinate handoffs across internal stakeholders (Payments Ops, Risk/Compliance, Product/Engineering). * Support and troubleshoot **KYC/CIP** workflows, including identity verification issues, document collection, exception handling, and escalation to Compliance/Risk when appropriate. * Handle and investigate **payments-related** inquiries end-to-end, including: * **ACH**, **debit cards**, **Apple Pay**, and **wires** (required experience) * Deposit/withdrawal statuses, returns/reversals, limits, bank rejections, and transaction troubleshooting * Support **account access and security** flows, including login issues, 2FA support, secure verification steps, and account recovery. * Provide customer education and set expectations around the **trade lifecycle**, including **trading cycles, settlement timing, and clearing dependencies** that may impact balances, holds, or withdrawals. * Partner with internal teams to resolve issues related to **trade status, settlement breaks, clearing constraints, or post-trade restrictions** (as applicable to our workflows). * Draft and improve customer-facing **notifications, FAQs, macros, and help-center content** that reduce repeat contacts and improve clarity—especially around payments, verification, and settlement timelines. * Identify recurring pain points and drive **process improvements**: tooling, QA checklists, escalation playbooks, tagging/reporting, and operational controls. * Maintain high operational standards for documentation, internal notes, and handoffs—ensuring cases are auditable, consistent, and easy to pick up. ### What We’re Looking For (Must-Haves) * **4+ years** in a **financial services** environment (banking, brokerage, payments, fintech, exchanges, or similar) in a **support and/or operations** role. * Strong **client-facing** judgment and communication skills—clear, calm, and precise, especially under pressure. * Demonstrated ability to **triage, prioritize, and execute** in fast-moving environments while maintaining accuracy and professionalism. * Hands-on familiarity with **KYC/CIP** concepts and working alongside Risk/Compliance teams in a regulated setting. * Proven experience supporting payment rails: **ACH, debit cards, Apple Pay, and wires** (required). * Working knowledge of **markets and trading lifecycle fundamentals**, including execution → confirmation → **settlement/clearing**, and how timing differences can affect availability of funds. * High EQ: able to de-escalate tense interactions, set expectations clearly, and communicate policies with empathy and firmness. * Track record of **process improvement**: you don’t just solve tickets—you reduce future tickets and improve the system. ### Nice-to-Haves * Experience with identity and authentication tooling such as **Auth0** (strong plus) and/or modern 2FA/account security tooling. * Familiarity with regulator-ready communications practices (approved templates/macros, QA review, audit-friendly case notes). * Experience partnering with Product/Engineering on incident response, bug triage, and operational readiness. * Exposure to risk controls, fraud workflows, and operational break resolution in payments or trading environments. ### Benefits * Competitive salary & equity * Unlimited PTO, Health, Vision, & Dental coverage * 401(k) match * Hardware setup (MacBook Pro + accessories) * In-office lunch provided 5 days per week * Complimentary snacks and drinks in office When applying, mention the word CANDYSHOP to show you read the job post completely.
Polymarket
22 days ago
## About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. This role goes beyond answering questions—you’ll develop processes, create tools, and work collaboratively with others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in. ## What you'll do - Manage customer support inquiries, Discord messages, and live chat across multiple time zones. - Develop and lead a culture of delightful customer support across multiple channels (Discord, email, Telegram, and chat). - Act as a trusted point of contact for the community and escalate high-priority issues to product, design, and engineering teams. - Build internal programs, tools, resources, and training to help launch or improve product support workflows. - Ensure compliance with Polymarket regulations and standards. - Use data and customer pain points to identify opportunities to reduce customer friction. ## What we're looking for - The perfect candidate has operated at the intersection of finance, technology, and user engagement, and brings familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms. - We’re looking for someone with 4+ years of experience in financial services, fintech, gaming, or web3 — ideally with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments. - Experience in payments, market operations, KYC/AML compliance, or trading infrastructure is highly valued, as is a comfort navigating the evolving world of financial technology, crypto, and decentralized finance (DeFi). - Familiarity with managing large Discord or online communities is preferred, along with an understanding of current best practices for community engagement and moderation. - Polymarket is a 24/7/365 business, so availability to work shifts on weekends and outside of the "standard" work day is required. - You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. - You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. - Excellent communication skills (written and verbal), with the ability to simplify complex topics for broad audiences. - You’re never tired of learning. You want to be a pro in bleeding-edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0. ## Benefits - Competitive salary & equity - Unlimited PTO, Health, Vision, & Dental coverage - 401k match - Hardware setup — new MacBook Pro, big display, & accessories. When applying, mention the word **CANDYSHOP** to show you read the job post completely.
22 days ago
## Customer Support Representative Our Customer Support Representative is responsible for delivering timely, accurate, and professional customer service to all customers. This position is mainly responsible for receiving and resolving user inquiries and transaction-related matters; being a contact point between customers and internal departments; analyzing and providing the best solution; and following the escalation process to ensure problems are resolved and issues are addressed at the right level. ### What you'll be doing: - Provide accurate, comprehensive, and timely information to customers via the ticket system or live chat. - Identify and understand customer problems. - Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution. - Identify and relay critical issues and bugs that require immediate attention to the respective teams. - Follow communication procedures, guidelines, and policies. - Verify customer documentation and guide them through the onboarding process. - Document common inquiries, feedback, and complaints. - Highlight improvements in processes and procedures that will enhance customer experience. - Perform other ad-hoc duties as assigned. ### What we're looking for: - **Must be available to work night shift (from 11:00 P.M to 7:00 A.M, 5 days/week, including weekends, holidays, and OT if needed). Training time may happen during office hours.** - Minimum 2-year experience in customer service, preferably in the finance or E-commerce industry. - Bachelor's College degree or equivalent. - Familiarity with macOS or comparable technology is preferred. - Excellent verbal and written skills in English. - Ability to work interdependently with colleagues and is highly self-motivated. - Proactive and positive with a passion for continually improving customer success function. - Willingness and open-mindedness to learn in a new environment and domain. - Proficient in written and customer relation skills to resolve customers’ inquiries. - Ability to demonstrate patience and professionalism when dealing with challenging situations. - Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred. ### Attitude: - Contribute to the team culture in a positive manner and maintain a customer-centric mindset. - High level of honesty and integrity. Proactive and meticulous. - A sense of responsibility and teamwork spirit. - Ability to work under pressure, strong communication skills, and exceed expectations. - Passionate about the crypto industry. ### What’s in it for you: - MacBook or high-end laptop for working. - Full coverage of social insurance. - Premium health care for you and your family members. - Full 100% salary during probationary period. - Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese. - Extensive on-the-job training; will always have chances to work with new emerging technologies. - Friendly and fun start-up work culture. Find out more about **Coinhako** here: https://www.coinhako.com/ and don't forget to visit our Careers Page: https://www.coinhako.com/join-us By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. When applying, mention the word **CANDYSHOP** to show you read the job post completely.